Sera Vina Email & Phone Number

Jakarta, Indonesia

South Jakarta, Jakarta, Indonesia

As a freelance Social Media Specialist, I developed and executed social media strategies to enhance brand presence and engagement across various platforms. My responsibilities included:• Creating and scheduling compelling content tailored to target audiences.• Analyzing social media metrics to optimize campaigns and improve performance.• Managing online communities, responding to comments, and fostering positive interactions.• Collaborating with clients to align social media efforts with overall marketing goals.

Tangerang Regency, Banten, Indonesia

As a freelance Human Resource professional, I provided comprehensive HR services to various clients. My responsibilities included:• Recruiting and onboarding new employees, from creating job descriptions to conducting interviews and finalizing hires.• Developing and implementing HR policies and procedures to ensure compliance and efficiency.• Managing employee relations, addressing grievances, and facilitating conflict resolution.• Conducting performance reviews and developing training programs to enhance employee skills.

Kota Tangerang Selatan, Banten, Indonesia

As a content creator who works at an agency, I hold several brands to manage their content and social media. I carry out content strategy so that the brand's social media can develop. I also arrange shooting times, content creation, and content uploads. I analyze social media engagement data, analyze competitors, create reports, create brand images, and create strategic ideas. Interviewing, selecting internship candidates, and providing training to interns.• Create content ideas and content calendar according to content pillars and competitor analysis.• Arranging shooting schedules and directing video shoots.• Designing and editing content with multiple platforms and tools.• Copywriting for scripts and captions in content.• Search and analyze for trending hashtags with various tools and platforms to achieve trending and be known by many people.• Upload content according to a schedule that suits each brand's social media consistently and strategically.• Analyze social media data, find out the strengths and weaknesses of uploaded content, make reports, and determine the next strategy.• Entrusted with interviewing interns and selecting the right candidates for the next stage.• Provide training by teaching and educating interns as well as arranging the division of tasks for interns.

North Jakarta, Jakarta, Indonesia

As a content creator, I create informative and inspiring content about contact lenses through videos, utilizing creativity in shooting and editing with various applications to support product sales and attract audiences. I also manage engagement, assess videos for advertising, and analyze daily and monthly data for content development. Trusted to find employees for several positions by creating job descriptions, job vacancies, interviews, and selecting candidates.• Tracked and analysed campaign success, sharing insights and learnings for future projects.• Organised work within Content Management System and always submitted work within agreed deadlines.• Worked with localisation team to align content with specific needs and best practices for local markets.• Designing posters to search for employees according to available positions, uploading job search posters using social media, arranging interview schedules, organizing interviews with specific questions, and submitting trusted candidates to the CEO.

North Jakarta, Jakarta, Indonesia

As a Part Time Customer Service person in an online shop, my main task is to provide exceptional customer service. This includes responding to customer questions, complaints and requests quickly and efficiently via various communication channels such as chat, email or telephone.• Assist customers in the process of ordering, shipping and returning products, as well as providing accurate product information.• Maintain customer records, collect feedback, and coordinate with other teams to improve service quality and customer satisfaction.

Tangerang, Banten, Indonesia

Helping students achieve their dream university by promoting and selling Zenius online tutoring accounts by sharing using the Twitter platform. Recruiting employees to become personal assistants to run the business and recruiting employees to create a community. Already opened more than 50 batches with more than 500 buyers.• Negotiated supplier contracts and SLAs.• Organised and ran pop-up shops on Twitter to increase brand visibility.• Used social media to expand market reach and facilitate sales agent recruitment.• Oversaw customer interaction, quality control and stakeholder relations and addressed complaints to improve service delivery and increase client retention.• Recruiting employees as personal assistants to manage the sales process and recruiting to create a selling community.

Tangerang, Banten, Indonesia

Actively recruiting several employees to enlarge the team. Promote and sell preloved or already worn clothes specifically for women. Manage the process of sales to purchases. Running promotions using the Instagram platform.• Recruiting employees using social media and employment platforms, conducting interviews and providing training for the position held.• Assessed and accurately priced products, creating based on market trends, development costs and target markets.• Managed social media marketing activities, including posting company updates, analysing results on insights and tailoring growth strategies.

Sidoarjo, East Java, Indonesia

Designing a webinar event on "Student Preparation for the World of Work" and being the team secretary to evaluate and manage the running of the webinar within the team. The webinar was successfully attended by 100 participants according to the target.• Supported marketing teams in developing, implementing and promoting engaging, focused media campaigns.• Worked with media and helped produce posters and brochures to promote, market and advertise forthcoming events.• Organised PR events, including open days and business conferences, to interact with other companies and generate new ideas.

Tangerang, Banten, Indonesia

Building an online shop business in the retail sector called hiraeth.em. Recruiting employees as a graphic designer. Help make product designs, promote and sell custom tote bags which are becoming a trend as the Go Green movement.• Used social media to expand market reach and facilitate sales agent recruitment.• Kept and tracked records for inventory, income and expenses, generating reports to check business health and growth.• Recruiting employees by looking at their abilities for graphic design and compensating them.