Serban D. Email & Phone Number

Romania

Ensures the development, launch and administration of life insurance and general insurance products,Analyzes and monitors the products managed in terms of profitability, sales, volume and competitiveness and elaborates proposals for improvement in order to achive the financial results in accordance with the budget plan and the business development strategy

Bucharest, Romania

Proposes standardizing the types of issues within the Bank in order to streamline the complaints resolution process,Collect, analyze and manage complaints from bank customers and non-customers, including also state institutions and state authorities (ANPC / CJPC, BNR Supervision Department),Identifies the type of issues within the Bank in order to improve the bank products and services,Provides support to BCR Branches in dealing with customer complaints,Based on types of complaints creates / updates a section of frequently asked questions for branch counselors,Verifying the collected information and the supporting documents that will be used to send an official response to the customers / non-customers / state authorities considering the deadlines of their complaints.

Collect, analyze and manage complaints from bank customers and non-customers, including also state institutions and state authorities (ANPC / CJPC, BNR Supervision Department);Forwarding the complaints to the competent departments in order to get the legal point of view from these departments and requesting the approval whenever it’s necessary;Verifying the collected information and the supporting documents that will be used to send an official response to the customers / non-customers / state authorities considering the deadlines of their complaints;Identifying areas of improvement based on trending in escalated complaints and make recommendations to improve the Client experience,Using thorough product knowledge to resolve unique or challenging issues on an individual needs basis,Ensure that the complaint file was issued correctly and archiving it.

Ensure that all the settings related to individuals commitments were processed, including the renegotiated commitments,Verifying the contracts for consumer credit real estate / mortgage and all the addendums,Writing all the warranty contracts, notices to insurers, and registration to AEGRM institution,Making commitments resets / modifying guarantee from bank initiative or at the request of clientsEnsure the verification of fees and insurance premiums,Offering Training for the new employees.

Responsible for collecting customer orders, processing and confirming them, give info on products prices and delivery terms, issuing invoices and following up the status of open invoices,Locking and unlocking cards,Verifying the clients in our bank system to let them know if they can apply for an individual credit,Bank operations: transfers / invoices payments,Provide information to the customers or potential customers about products and services of the bank,Follows proper procedures and policies including service level requirements, and monetary transaction authority limits,Sending written response in Romanian and English language to different requests of our customers.

Participate in a supportive role by acting as a liaison between customer and departments within the organization,Performance of activities of daily telemarketing telephone by contacting customer;Promotion / sale of banking products (cards, overdrafts and loans to individuals and legal entities);Providing information on outstanding debts and payment methods;Introduction of information received from customers into internal software application.

The Business Administration Master

The Management Faculty

Mathematics And Informatics