Marius Serban Email & Phone Number

• Track and report on project performance using KPIs to ensure the project remains aligned with goals and delivery timelines.
• Provide direction, coaching, and mentorship to team members. Foster a transparent and collaborative environment that encourages open communication, cross-functional teamwork, and a shared sense of accountability.
• Lead retrospectives and follow through on implementing action items to drive team efficiency and improve processes.
• Monitor operational performance and provide constructive feedback and support to supervisors to help them achieve their performance targets.
• Engage with internal stakeholders and cross-functional team leaders to align on goals and achieve shared objectives.

Braşov, Romania

• Managed a diverse and high volume of tasks, ensuring thorough review and analysis of content trends and potential violations.
• Implemented strategic approaches to handle varying workloads effectively, contributing to an agile and responsive content review process.
• Maintained an exceptional accuracy rate of 98% or above daily, demonstrating a commitment to precision and quality assurance in content review.
• Proactively identified and integrated emerging trends within the content industry, enhancing the organization's adaptability and competitive positioning.
• Mentored and coached team members to enhance their content review capabilities, contributing to professional growth and team effectiveness.

Bucureşti, România

• Accelerated project delivery timelines by 20% by refining planning and supervision processes. Consistently ensured adherence to quality standards through ongoing guidance, resulting in improved team performance and.
• Increased team productivity by 15% collaborating closely with diverse teams, effectively allocating resources and addressing challenges to maintain project progress and achieve set goals.
• Provide regular updates and adjust strategies based on feedback and evolving conditions, ensuring transparency and alignment with stakeholder expectations.
• Organize and lead regular meetings to review project progress, address any issues, and ensure team alignment, while documenting key decisions and action items.
• Track and analyze performance indicators to assess project efficiency and effectiveness, making data-driven decisions to optimize processes and outcomes.
• Oversee financial aspects of the project, including budgeting, cost estimation, and expense tracking, to ensure resource allocation aligns with project requirements and financial constraints.

Braşov, Romania

• Increased annual sales revenue by 15% through effective sales strategies and exceeding monthly targets consistently.
• Successfully increased the average deal size by 20% through strategic upselling and cross-selling of additional products and accessories.
• Identified and capitalized on new sales opportunities, resulting in a 25% expansion into previously untapped markets.
• Achieved a customer retention rate of 90% by implementing customer satisfaction initiatives and addressing concerns promptly.
• Reduced response time to customer issues by 30%, leading to an improvement in overall customer satisfaction and loyalty.

Bucharest, Romania

• Achieved a record-breaking increase in weekend sales, contributing to a 15% growth compared to the average sales in other stores nationwide.
• Maintained a customer satisfaction rating of 90%, as measured by customer feedback surveys or online reviews.
• Implemented a streamlined system for preparing drinks and food items, resulting in a 50% reduction in customer wait times and an increase in overall customer satisfaction.
• Achieved a perfect record in cash handling and bookkeeping, with zero discrepancies during the audit and improved financial accountability.
• Successfully managed a high volume of tasks in a fast-paced environment, contributing to a 10% increase in overall productivity.

Master'S Degree, Business Communication

Bachelor'S Degree, Economics

High School Diploma, Mathematics And Informatics