Marius Serban Email & Phone Number

•Track and report on project performance using KPIs to ensure the project remains aligned with goals and delivery timelines.• Provide direction, coaching, and mentorship to team members. Foster a transparent and collaborative environment that encourages open communication, cross-functional teamwork, and a shared sense of accountability.• Lead retrospectives and follow through on implementing action items to drive team efficiency and improve processes.• Monitor operational performance and provide constructive feedback and support to supervisors to help them achieve their performance targets.• Engage with internal stakeholders and cross-functional team leaders to align on goals and achieve shared objectives.

Braşov, Romania

• Managed a diverse and high volume of tasks, ensuring thorough review and analysis of content trends and potential violations.• Implemented strategic approaches to handle varying workloads effectively, contributing to an agile and responsive content review process.• Maintained an exceptional accuracy rate of 98% or above daily, demonstrating a commitment to precision and quality assurance in content review.• Proactively identified and integrated emerging trends within the content industry, enhancing the organization's adaptability and competitive positioning.• Mentored and coached team members to enhance their content review capabilities, contributing to professional growth and team effectiveness.

Bucureşti, România

• Accelerated project delivery timelines by 20% by refining planning and supervision processes. Consistently ensured adherence to quality standards through ongoing guidance, resulting in improved team performance and project outcomes.• Increased team productivity by 15% collaborating closely with diverse teams, effectively allocating resources and addressing challenges to maintain project progress and achieve set goals.• Provide regular updates and adjust strategies based on feedback and evolving conditions, ensuring transparency and alignment with stakeholder expectations.• Organize and lead regular meetings to review project progress, address any issues, and ensure team alignment, while documenting key decisions and action items.• Track and analyze performance indicators to assess project efficiency and effectiveness, making data-driven decisions to optimize processes and outcomes.• Oversee financial aspects of the project, including budgeting, cost estimation, and expense tracking, to ensure resource allocation aligns with project requirements and financial constraints.

Braşov, Romania

• Increased annual sales revenue by 15% through effective sales strategies and exceeding monthly targets consistently.• Successfully increased the average deal size by 20% through strategic upselling and cross-selling of additional products and accessories.• Identified and capitalized on new sales opportunities, resulting in a 25% expansion into previously untapped markets.•Achieved a customer retention rate of 90% by implementing customer satisfaction initiatives and addressing concerns promptly.•Reduced response time to customer issues by 30%, leading to an improvement in overall customer satisfaction and loyalty.

Bucharest, Romania

• Achieved a record-breaking increase in weekend sales, contributing to a 15% growth compared to the average sales in other stores nationwide.• Maintained a customer satisfaction rating of 90%, as measured by customer feedback surveys or online reviews.• Implemented a streamlined system for preparing drinks and food items, resulting in a 50% reduction in customer wait times and an increase in overall customer satisfaction.• Achieved a perfect record in cash handling and bookkeeping, with zero discrepancies during the audit and improved financial accountability.• Successfully managed a high volume of tasks in a fast-paced environment, contributing to a 10% increase in overall productivity.

Master'S Degree, Business Communication

Bachelor'S Degree, Economics

High School Diploma, Mathematics And Informatics