Claudiu Serban Email & Phone Number

Copenhagen, Capital Region Of Denmark, Denmark

- own software products that help retailer clients to segment and communicate to their customers in more personalized ways- product owner for dedicated team, project management across several teams when needed

Copenhagen, Capital Region Of Denmark, Denmark

key work: project management, stakeholder management- responsible for software solution of several retailers Nordics, across scoping through to GoLive and during operations- lead integration projects: small and big projects, new and old clients- consulting clients to find the right solutions for their needs, feeding into further product development- product owner for dedicated team, project management across several teams: e.g. 9mths first implementation project with Finnish retailer, 1 team driving it, 7 teams involved, 4 client vendors involved.

Sønderborg Municipality, Region Of Southern Denmark, Denmark

key work: product backlog, creating alignment, architecture, development- deliver on large implementation for Norwegian client from scoping phase up to GoLive- co-owning product backlog: run workshops with client org. to capture requirements,prioritize, refine with team- define solution architecture with colleagues- owned the migration efforts on our side: planning and liaison with client team, architectureand partly building the tools, migration delivery- lead sub-teams on ‘ninja missions’, 2-4 people up to 3 weeks

Sønderborg, Southern Region, Denmark

key work: product backlog, creating alignment, Scrum master, development- lead from scoping to successful GoLive a 6mth, 3people project with Norwegian client- ensured product ownership – release planning, backlog definition, liaison between client,team and internal stakeholders- drive scrum processes, e.g. sprint planning, grooming, retrospectives

Sønderborg Municipality, Region Of Southern Denmark, Denmark

key work: development, testingtech: C/AL, MSSQL, Powershell, AL, Docker- further develop the core product NaviBilling, a Customer Care & Billing solution for Telcoindustry built on top of Microsoft’s ERP Dynamics NAV (Business Central)- delivered new modules or worked on existing ones in areas such as automated regression testing, calls rating; worked across software lifecycle - scoping, architecture design, coding, testing, support

Pakistan

- conceptual and UX design for Android app; support in QA and bug fixing- driver in implementing XP Agile and mostly product manager role in the project- metrics and Google Analytics implementation

Pakistan

- game design: worked on conceptual, system and UX design, as sole product person- project management; bridge between IT, graphic designers, management

Odense Area, Denmark

- acted as internal consultant, analyzing Dacapo’s relation with SPIRE research group - learned on their consulting method - followed consultants on jobs and preparation > after getting the data, I created a play with the actors, designed and ran a workshop

- design and delivery of trainings in the areas: Self-management, Leading, Project management, Sales; 100+ hours delivered> training in an 110 people conference in Estonia (October 2013); co-creating and facilitating a team-building camp for 20 participants (August 2013); managing the training agenda for a conference of 30 AIESEC members (2010)

Denmark

- managed the startup-like entity, led the 6 people Board team: coach, strategy & plan, help in implementing, evaluate; ran activities in a project-based approach; - external: main bridge with national team, other AIESEC entities and key stakeholders- administrative: ensured effective budget management and legal compliance> facilitated vision, CSFs & KPIs to foster growth; set up bases of simple processes with departments; set frame for internal communication, KMS, project templates> designed & facilitated team days; ensured team members’ personal/professional growth> got the first important results of entity materialized (International Internships realized); also, entity grew from 7 people (the Board team) to maintaining 20 active ones over year

Romania

- bug fixing: testing application, debugging, development- development using .NET, SQL Server, JavaScript (jQuery), CSS and HTML; MVC 2(then had quit to leave for studies...)

Arges County, Romania

- final responsible for sales results; sales strategy, key account management- led sales team: train, motivate, coach, plan, support implementation, evaluate- overall managed the organization as part of the Executive Board team> increased sales results (205%) and team (5 to 8 members, from 3) from previous term> side initiative: led creation of ‘Start Your Career’, a different type of project to consolidate our position with two main stakeholders - students and large partner. Drove (and done) most of the market assessment, project design, plans, selling and coached its implementation. The project was a success and was repeated up to 2014

Arges County, Romania

- B2B sales (all steps) of projects and services; account management- new product development; project development

Romania

- needs assessment, design and development for project modules using .NET (ASP, C#), SQL Server databases, JavaScript, CSS and HTML- testing and bug fixing

Romania

- trained and tested attendants (30-55 years old) for using the computer according to the ECDL syllabus (MS Word, Excel, Outlook & Internet, hardware)

Master Of Science (Ms), It Product Design

Thesis: Training Innovators – Using board games to increase young people’s potential to innovate (graded 10 on scale -3 - 12) Main.

Danskuddannelse 3, Danish Language

I'm currently improving my danish in module 4 (4 of 5 modules).

Master Of Science (Ms), Computer Science

Specialization of "Advanced Techniques for Information Processing", taught in English Thesis: CMS system in .NET MVC 3 (graded 9.66.

Bachelor Of Science (Bs), Business Administration And Management, General

Thesis: Leasing operations. Case study on UniCredit Leasing Corporation (graded 9.66 on scale 1-10) Main courses: Micro/Macro-economics.

Bachelor Of Science (Bs), Computer Science

Thesis: CRM system developed with ASP.NET MVC (graded 10 on scale 1-10) Main courses in: mathematics, databases, algorithms, OOP.