Dragos Serban Email & Phone Number

Bucharest, Romania

-End-to-End Process OversightManaging the entire process, from reviewing new proposals to the transition and assignment of recent studies, ensures a seamless workflow and helps maintain high service standards.- Coordinate Capacity Planning and Resource ManagementDeveloping and implementing new processes and tools to enhance collaboration between services and sales teams to increase efficiency and scalability.Identifying and driving initiatives to strengthen the operational… Show more -End-to-End Process OversightManaging the entire process, from reviewing new proposals to the transition and assignment of recent studies, ensures a seamless workflow and helps maintain high service standards.- Coordinate Capacity Planning and Resource ManagementDeveloping and implementing new processes and tools to enhance collaboration between services and sales teams to increase efficiency and scalability.Identifying and driving initiatives to strengthen the operational model.Assessing current capacity trends, analyzing key metrics, and planning for future resource needs.- Data Management ProcessesDeveloping and enforcing data entry and updating processes.Collaborating with service teams to ensure compliance and data quality.- Risk Management and PrioritizationWorking with sales and services leadership to identify and address risk escalations and prioritize assignments.-Process Optimization and AutomationDeveloping and implementing new processes and tools to enhance collaboration between services and sales teams to increase efficiency and scalability.Identifying and driving initiatives to enhance the operational model.- Financial AccountabilityAssisting with budgeting processes and collaborating with Finance ensures that financial aspects of operations are managed effectively. Show less

Bucharest, Romania

Continually evaluate and improve service procedures to ensure optimal operational performance.- Developing a strategy around resource allocation by company goals- Owning, managing, and tracking the resource allocation process - Implementing resource and PM tools (Wrike, Mavenlink)- Developing streamlined processes by integrating different sales tools (HubSpot) with the already implemented resourcing applications using third-party - Supporting the overall… Show more Continually evaluate and improve service procedures to ensure optimal operational performance.- Developing a strategy around resource allocation by company goals- Owning, managing, and tracking the resource allocation process - Implementing resource and PM tools (Wrike, Mavenlink)- Developing streamlined processes by integrating different sales tools (HubSpot) with the already implemented resourcing applications using third-party - Supporting the overall operational services model by improving SLA time and adopting a fast-paced growth of the company Show less

Bucharest, Romania

Optimise the operational performance of the business by improving or defining new services procedures. - Optimize the end-to-end process to increase efficiency and effectiveness - Roll out improvement projects by following certain methodologies (Prince2, Agile, Waterfall) - Identify gaps in current processes in close collaboration with SME’s on different products - Communicate to business and to stakeholders on project status/results - Establish and implement… Show more Optimise the operational performance of the business by improving or defining new services procedures. - Optimize the end-to-end process to increase efficiency and effectiveness - Roll out improvement projects by following certain methodologies (Prince2, Agile, Waterfall) - Identify gaps in current processes in close collaboration with SME’s on different products - Communicate to business and to stakeholders on project status/results - Establish and implement communication and training strategy for end-users (including external websites)- Offer support to project management, consultants, partners and other members of the Temenos community Show less

Bucharest, Romania

Build, lead and motivate a team to deliver top results, by focusing on employee engagement and required business results.- Manage a team of five people with global coverage and various tasks (resource forecasting, training, etc.)- Define clear goals, have regular and open communication, establish personal development plans- Implement improvement mindset, enhancing the system data accuracy by 40% YoY- Work in cross-functional, cross-regional projects to improve financial revenue… Show more Build, lead and motivate a team to deliver top results, by focusing on employee engagement and required business results.- Manage a team of five people with global coverage and various tasks (resource forecasting, training, etc.)- Define clear goals, have regular and open communication, establish personal development plans- Implement improvement mindset, enhancing the system data accuracy by 40% YoY- Work in cross-functional, cross-regional projects to improve financial revenue reporting and services procedures- Contribute to a project to replace current reporting tool, in alignment with business priorities Show less

Bucharest, Romania

Obtain high customer satisfaction by ensuring flawless execution and providing high-standard customer service.- Work on major projects such as Orange new headquarters, Honeywell offices expansion, Federal-Mogul factory expansion.- Supervise and implement projects, in close collaboration with the development team- Manage service agreement details (operational, financial, administrative and logistical)- Organize project procurement and manage concluded agreements- Draft and… Show more Obtain high customer satisfaction by ensuring flawless execution and providing high-standard customer service.- Work on major projects such as Orange new headquarters, Honeywell offices expansion, Federal-Mogul factory expansion.- Supervise and implement projects, in close collaboration with the development team- Manage service agreement details (operational, financial, administrative and logistical)- Organize project procurement and manage concluded agreements- Draft and manage the execution schedule, deliverables provisioning and quality control- Analyse and identify risk, continuously monitor the installed systems Show less

Bucharest, Romania

Lead a team of 12 engineers through a department reorganization, to meet high customer standards.- Coordinate and monitor the technical department activity- Implement improvement projects that reduced overtime by 60%, and fuel consumption by 15%- Increase service quality for the existing customer base- Implement an internal training program- Act as point of contact for specialized technical support- Perform technical assessments and audit for existing or potential… Show more Lead a team of 12 engineers through a department reorganization, to meet high customer standards.- Coordinate and monitor the technical department activity- Implement improvement projects that reduced overtime by 60%, and fuel consumption by 15%- Increase service quality for the existing customer base- Implement an internal training program- Act as point of contact for specialized technical support- Perform technical assessments and audit for existing or potential clients- Propose and implement new technical solutions Show less

Perform regular maintenance of fire and security systems according to the service contract and in compliance with the current legislation.- Perform corrective actions for the existing and new clients according to the contract SLA- Coordinate a team for the new installation- Deliver systems commissioning and customers training- Provide quotations and install new equipment- Perform systems upgrades and design