- collaborate with our team lead to enhance sprint predictability and foster individual growth in a distributed environment- maintain a good understanding of our tech stack & tooling by working on backlog items, updating documentation and doing code reviews- drive discussions to identify bottlenecks & repetitive tasks and help prioritise automation efforts in order to reduce operational fatigue- work with our TPM and management to define a long-term roadmap and vision - promote a culture of collaboration and communication between development and operations groups. Encourage cross-team 1:1s and stretch projects (engineers are embedded in another team for a limited amount of time in order to help with a bigger/different project)- drive infrastructure cost management initiatives- lead knowledge-sharing sessions to decrease the number of requests coming into the support channel

- start doing 1:1s with all 5 team members, collaborate on choosing challenging work for individual growth & promotions. Work with other leads/managers to identify suitable collaboration projects- onboard DevOps team in Italy, start working on the Analytics infrastructure- participate in interviews for Bucharest and Rome positions- part of company initiative to achieve FedRamp and CIS certifications. Responsible for achieving compliance for the Analytics infrastructure. Pretty much an "Upgrade all the things" experience- focus on identifying toil-reducing actions for team workload and team procedures

- help migrate our CI/CD system to a dedicated AWS EKS cluster- contributed to a new Kubernetes cluster administered with kops- participate in interviews- automated procedure for MongoDB clusters restore using CloudFormation. Work with summer intern on turning it into a CI job in order to increase developer productivity- collaboration with devs to move MongoDB clients in Kubernetes. Ended up discovering that (at the time) the python driver is incompatible with k8s services due to IP caching

- responsible for Hootsuite Analytics MongoDB clusters upgrades. Improve observability.- participated in the adoption of Kubernetes for Analytics services. Responsible for the infrastructure- part of an initiative that helped us adopt ECS Fargate for Selenium tasks. Collaborated with the developers on setting up the infrastructure- responsible for day-to-day maintenance tasks like OS packages & tooling upgrades- on call for Hootsuite as part of the follow-the-sun alerting approach

- contributed to the revamp of AWS EC2 / MongoDB backup & restore scripts using Python & boto- participated in the migration of the Insights by Hootsuite infrastructure from one AWS account into another. Responsible for keeping databases in sync using a custom in-house tool.- contributed to the new Hootsuite Analytics infrastructure. Responsible for the Infrastructure-as-code implementation using AWS CloudFormation.- on call for Hootsuite Analytics- part-time DBA looking over the MongoDB clusters and upgrades

- IT support for CS representatives- Alpha-stage development of an in-house applications for keeping track of peers responding to the same request.

Solve software incompatibilities and/or technical issues for the customers via email, chat or remote assistance.