Key Responsibilities:• Configure, install, and commission access equipment (Metro Ethernet, DIA, VPN, VoIP etc.) to ensure quality service delivery for B2B clients.• Work with a variety of vendors, primarily Cisco, Huawei, and Fortinet, to deliver optimal network solutions.• Perform preventive and corrective maintenance on installed equipment, contributing to the efficient operation of services.• Troubleshoot network issues using electronic testing and monitoring devices, restoring service effectively to minimize downtime.• Collaborate with sales teams to identify client requirements and provide tailored solutions in accordance with company standards• Participate in implementing projects for emerging technologies, including automation solutions to enhance operational efficiency.Key Achievements:• Implemented automation of network configuration processes using SecureCRT, reducing setup time and streamlining workflows.• Leveraged AI tools to analyze network performance data, identifying trends that led to proactive improvements in service delivery.• Contributed to the ongoing improvement of service delivery processes through proactive troubleshooting and maintenance.