Serkan Serbest Email & Phone Number

Suwanee, GA, US

New York, US

San Francisco, CA, US

• Developed and enhanced self-service enablement and workflow processes, providing comprehensive training to stakeholders and producers.
• Directed and contributed to daily production operations, delivering consistently high-quality results.
• Managed Drupal backend workflows, user roles, and permissions, and improved page preview functionality using GatsbyJs.
• Continually monitored site health, pursued SEO improvements and reinforced branding.

San Francisco, CA, US

• Led an initiative to fortify Databricks' trial sign-up workflow and security measures. This included refining the back-end handler, integrating third-party Bot Detection, enhancing log management, applying Web.
• Collaborated in enhancing databricks.com's availability through various optimization strategies. This included consolidating plugins, introducing conditional asset injection, refining caching techniques, making.
• Served as a key resource for new developers, producers, and vendors, providing comprehensive guidance to expedite their project onboarding. Frequently sought for technical expertise by a wide range of personnel.
• Managed and implemented development requests, collaborating closely with the web development team to ensure efficient and prompt deliveries.
• Oversaw and enhanced the entire workflow process for the Web Development and Web Production teams, from intake to completion, including the implementation of automation at key stages for greater efficiency.
• Implemented automated testing and alerting methodologies, including VRT, Pingdom, and PagerDuty, to expedite issue detection and resolution, enhancing project quality and operational efficiency.

Fort Lauderdale, FL, US

• Evaluated and architected complex AWS cloud services and network solutions, including server security audits, firewalls for enterprise adoption, and security/compliance enforcement
• Designed and implemented infrastructures for LEMP server stacks by utilizing AWS EC2, S3, VPC, IAM, RDS, Cloud Watch, Autoscaling, Cloudflare, and Envoyer
• Managed 15+ AWS Cloud Instances, 10+ RDS instances for WP and Laravel sites that averaged 3MM+ monthly visits, 4TB of data transfer, and 300k+ firewall events
• Implemented new WordPress (WP) and Laravel features and functionality
• Formulated effective, responsive web designs and developed them into working themes, templates, and plugins

Clermont, Florida, US

• Designed desktop & mobile UI using Angular2, HTML, Bootstrap, and JavaScript (JS)Implemented REST APIs using PHP, MySQL, and MVC frameworks for business logic and various business applications
• Architected secure, cost-optimized, and fault-tolerant GCP infrastructure
• Created AngularJS components such as controllers, services, directives, and forms to collect different user data and implement form validation
• Programmed Restful API calls with jQuery to collect and retrieve gigabytes of data per day.

Little Rock, AR, US

• Led stakeholder conversations between account managers and developers to prioritize development tasks throughout Agile SDLC phases
• Transformed design mock-ups into cross-browser compatible HTML5/CSS3 layouts
• Developed WP components with advanced custom fields for applications, and implemented dynamic elements and reusable libraries with JavaScript and jQuery

• Increased bookings by 25% after developing multiple WP-based Rent-a-Car booking sites and a booking management application
• Promoted brand awareness through Search Engine Optimization (SEO) and attractive web design
• Drove site credibility by 20% and traffic by 35% after directing an SEO and link-building campaign
• Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy

• Increased sales revenue by 20%, traffic by 30%, and page views by 25% by developing dynamic, interactive sites with increased emphasis on User Experience
• Coordinated and performed development, maintenance, rebuilds, integrations, and SEO for the company’s E-commerce and WP sites
• Designed application and site architecture using PHP, CSS, JS, and HTML according to validation requirements
• Managed multiple client accounts from inception to deployment and completion

• Increased sales by 25% in a year and increased deal-closing ratio from 12% to 45%
• Coached employees to improve performance, increase sales by 25%, and ensure proper company protocols were followed
• Trained new employees on the proprietary call management system and developed new training documents and phone operator scripts

• Increased overall operator performance by 60% by developing and deploying a custom web application to improve the QA process and increase call tracking efficiency
• Managed daily customer data operations including import-export, tracking, and QA
• Implemented VOIP networking solutions and with consistent call quality

• Generated a 25% sales lift by deploying pay-per-click (PPC) and organic SEO tactics
• Increased site ranking and traffic by utilizing SEO and Search Engine Marketing (SEM) tactics
• Implemented an online payment gateway handler for one of Turkey’s largest banks
• Designed, developed, and managed hotel & travel booking & management applications

Bachelor'S Degree, Science In Information Technology

Associate'S Degree, International Seafarers

High School, Electronic Engineering