Serkan Serbest Email & Phone Number

Suwanee, Ga, Us

New York, Us

San Francisco, Ca, Us

• Developed and enhanced self-service enablement and workflow processes, providing comprehensive training to stakeholders and producers.• Directed and contributed to daily production operations, delivering consistently high-quality results.• Managed Drupal backend workflows, user roles, and permissions, and improved page preview functionality using GatsbyJs.• Continually monitored site health, pursued SEO improvements and reinforced branding.

San Francisco, Ca, Us

• Led an initiative to fortify Databricks' trial sign-up workflow and security measures. This included refining the back-end handler, integrating third-party Bot Detection, enhancing log management, applying Web Application Firewall (WAF) rules, and implementing Pantheon Secure protocols. These strategic measures led to a significant reduction in potential account abuse by at least 30%.• Collaborated in enhancing databricks.com's availability through various optimization strategies. This included consolidating plugins, introducing conditional asset injection, refining caching techniques, making database adjustments, and optimizing SQL queries within the WordPress platform. These concerted efforts boosted the website's performance and reliability, supporting a high availability rate of 99.999%.• Served as a key resource for new developers, producers, and vendors, providing comprehensive guidance to expedite their project onboarding. Frequently sought for technical expertise by a wide range of personnel including product owners, product managers, stakeholders, content producers, and colleagues across various departments.• Managed and implemented development requests, collaborating closely with the web development team to ensure efficient and prompt deliveries.• Oversaw and enhanced the entire workflow process for the Web Development and Web Production teams, from intake to completion, including the implementation of automation at key stages for greater efficiency.• Implemented automated testing and alerting methodologies, including VRT, Pingdom, and PagerDuty, to expedite issue detection and resolution, enhancing project quality and operational efficiency.• Actively engaged in cross-departmental collaborations, liaising effectively with various teams such as Trust and Safety, Marketing Operations, and IT to drive integrated efforts.• Led the ground-up rebranding of the Apache Spark™ website, enhancing brand visibility and user engagement.

Fort Lauderdale, Fl, Us

• Evaluated and architected complex AWS cloud services and network solutions, including server security audits, firewalls for enterprise adoption, and security/compliance enforcement• Designed and implemented infrastructures for LEMP server stacks by utilizing AWS EC2, S3, VPC, IAM, RDS, Cloud Watch, Autoscaling, Cloudflare, and Envoyer• Managed 15+ AWS Cloud Instances, 10+ RDS instances for WP and Laravel sites that averaged 3MM+ monthly visits, 4TB of data transfer, and 300k+ firewall events• Implemented new WordPress (WP) and Laravel features and functionality• Formulated effective, responsive web designs and developed them into working themes, templates, and plugins

Clermont, Florida, Us

• Designed desktop & mobile UI using Angular2, HTML, Bootstrap, and JavaScript (JS)Implemented REST APIs using PHP, MySQL, and MVC frameworks for business logic and various business applications• Architected secure, cost-optimized, and fault-tolerant GCP infrastructure• Created AngularJS components such as controllers, services, directives, and forms to collect different user data and implement form validation• Programmed Restful API calls with jQuery to collect and retrieve gigabytes of data per day.

Little Rock, Ar, Us

• Led stakeholder conversations between account managers and developers to prioritize development tasks throughout Agile SDLC phases• Transformed design mock-ups into cross-browser compatible HTML5/CSS3 layouts• Developed WP components with advanced custom fields for applications, and implemented dynamic elements and reusable libraries with JavaScript and jQuery

• Increased bookings by 25% after developing multiple WP-based Rent-a-Car booking sites and a booking management application• Promoted brand awareness through Search Engine Optimization (SEO) and attractive web design• Drove site credibility by 20% and traffic by 35% after directing an SEO and link-building campaign• Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy

• Increased sales revenue by 20%, traffic by 30%, and page views by 25% by developing dynamic, interactive sites with increased emphasis on User Experience• Coordinated and performed development, maintenance, rebuilds, integrations, and SEO for the company’s E-commerce and WP sites• Designed application and site architecture using PHP, CSS, JS, and HTML according to validation requirements• Managed multiple client accounts from inception to deployment and completion

• Increased sales by 25% in a year and increased deal-closing ratio from 12% to 45%• Coached employees to improve performance, increase sales by 25%, and ensure proper company protocols were followed• Trained new employees on the proprietary call management system and developed new training documents and phone operator scripts

• Increased overall operator performance by 60% by developing and deploying a custom web application to improve the QA process and increase call tracking efficiency• Managed daily customer data operations including import-export, tracking, and QA• Implemented VOIP networking solutions and with consistent call quality

• Generated a 25% sales lift by deploying pay-per-click (PPC) and organic SEO tactics• Increased site ranking and traffic by utilizing SEO and Search Engine Marketing (SEM) tactics• Implemented an online payment gateway handler for one of Turkey’s largest banks• Designed, developed, and managed hotel & travel booking & management applications

Bachelor'S Degree, Science In Information Technology

Associate'S Degree, International Seafarers

High School, Electronic Engineering