Sercan Yilmaz Email & Phone Number

Brussels Region, Belgium

― Managing short & mid-term requirements/production planning towards our co-packers (nuts & juices) in EU & ME. ― Managing repack/display planning with the 3rd party repack facilities― Monitoring stock levels towards Europe and act on possible unbalances or overstock/short shelf life risks― Daily contact with our co-packers and 3rd party logistics service providers― Managing transport planning towards our European warehouses and repack facilities ― Managing workload/resource planning of transport planners― Assisting in improvement & automation projects― Initiation and management of improvement projects― Administration of above activities in the ERP and forecasting softwares

Brussels Region, Belgium

― Analyzing demand through the sales forecasts & marketing activities and taking decisions accordingly― Planning the production of the world's tastiest pistachios and almonds for European and Middle East markets― Planning the logistics activities before the supermarkets run out of your favourite nuts! ― Managing the inventory at different warehouses all around the Europe in order to let people to reach the whole range whenever they want― Organizing the repacking & stickering activities and displays production with third parties― Raising red flags for short shelf life risks, slow movers, production bottlenecks and overstocking― Being a part of various meetings w/ sales managers and production team to discuss demand, biases in sales forecasts and production outputs

Gebze, Turkey

— Customer care/support activities regarding to the key accounts by exhibiting excellent communication, both written & verbal— Analyzing customer complaints, problem solving & CAPA activities, follow ups in a fast paced environment while under pressure— Technical consulting for new/existing clients, site visits when needed — Training sales engineers on customer care & quality related topics— Preparation/maintaining of the customer support & quality assurance documentations according to the related ISO standards— Leading operational excellence activities on Continuous Improvement projects and complex problem solving topics.— OTIFIC & KPI reportings to the company headquarters— Internal & External Audit activities on Quality related topics — Taking part in R&D activities using Agile methodologies

Igdir, Turkey

• Organization of foreign logistics operations• Handling availability status of vehicles and drivers in order to avoid waiting time• Invoicing, preparation of quotes, talking to clients

Ankara, Turkey

• Building front end design and back end structure of websites of two international organizations’ from scratch with HTML, CSS, JavaScript, PHP and MySQL• Maintaining those websites which serve more than 2k concurrent users at peak and more than 100k monthly unique visitors