Serdar Damla Email & Phone Number

Istanbul, Turkey

Sofya, Sofia City, Bulgaristan

In my current role as a Technical Support Specialist at TELUS International Europe, I've had the privilege of contributing to a dynamic and customer-focused environment where my technical expertise has been instrumental in delivering top-notch support to clients and end-users.Technical Expertise:My responsibilities encompass a wide range of technical skills and knowledge, including:Troubleshooting and Problem Solving: I have developed a knack for diagnosing technical… Show more In my current role as a Technical Support Specialist at TELUS International Europe, I've had the privilege of contributing to a dynamic and customer-focused environment where my technical expertise has been instrumental in delivering top-notch support to clients and end-users.Technical Expertise:My responsibilities encompass a wide range of technical skills and knowledge, including:Troubleshooting and Problem Solving: I have developed a knack for diagnosing technical issues and finding effective solutions. Whether it's addressing hardware or software challenges, my ability to systematically troubleshoot problems has been central to my role.IT Infrastructure: My role has involved interactions with IT infrastructure components, including networks, servers, and hardware peripherals. I've played a key role in identifying and resolving issues to ensure uninterrupted operations.Communication Skills: Effective communication is paramount in my role. I excel in translating technical jargon into understandable terms for end-users, enabling them to navigate technical challenges with confidence.Client-Centric Approach:At TELUS International Europe, I've adopted a client-centric approach to technical support. I prioritize client satisfaction by:Active Listening: I take the time to listen carefully to clients' concerns and issues, ensuring that their needs are thoroughly understood and addressed.Empathy: I understand that technical issues can be frustrating, and I approach each interaction with empathy and a commitment to providing a positive support experience.Timely Resolution: I am dedicated to delivering timely solutions, minimizing downtime, and ensuring that clients can resume their operations as quickly as possible. Show less

İstanbul, Türkiye

During my tenure as a Junior Software Developer at ASIS Information Technologies, I had the privilege of immersing myself in a rich and dynamic environment where I gained valuable expertise in several crucial areas of web development, database management, and software engineering.Web Development Expertise:At ASIS, I was actively involved in web development projects that spanned a range of technologies and platforms. I honed my skills in crafting robust web applications and… Show more During my tenure as a Junior Software Developer at ASIS Information Technologies, I had the privilege of immersing myself in a rich and dynamic environment where I gained valuable expertise in several crucial areas of web development, database management, and software engineering.Web Development Expertise:At ASIS, I was actively involved in web development projects that spanned a range of technologies and platforms. I honed my skills in crafting robust web applications and ensuring seamless user experiences. My responsibilities included:Leveraging my proficiency in Microsoft SQL Server to design and manage efficient and secure databases, ensuring data integrity and reliability.Collaborating with cross-functional teams and utilizing project management tools like JIRA to streamline workflows and enhance productivity.Embracing Agile Methodologies to adapt to evolving project requirements, promote collaboration, and deliver high-quality solutions efficiently.Test Automation and C#:I also had the opportunity to delve into the realm of test automation, a critical aspect of software development. I gained practical experience in implementing and maintaining Test Automation Frameworks, which enabled efficient and comprehensive software testing. My proficiency in C# played a pivotal role in developing automated test scripts and ensuring the reliability of our software products.My time at ASIS Information Technologies was marked by continuous growth, as I not only acquired technical skills but also developed a deep appreciation for the collaborative nature of software development. I thrived in an environment that encouraged learning, innovation, and problem-solving.As I look back on my journey at ASIS, I am grateful for the experiences that have shaped me into a well-rounded software developer. Show less

İstanbul, Türkiye

I had the privilege of participating in the prestigious 'Authors Of The Future' program at Turkcell's Future Developers Bootcamp, where my passion for software development truly ignited. This immersive experience allowed me to dive headfirst into the dynamic world of technology, particularly focusing on .NET Core and a wide array of essential tools and concepts.Throughout the Bootcamp, I delved into a comprehensive curriculum that encompassed SQL, MVC (Model-View-Controller)… Show more I had the privilege of participating in the prestigious 'Authors Of The Future' program at Turkcell's Future Developers Bootcamp, where my passion for software development truly ignited. This immersive experience allowed me to dive headfirst into the dynamic world of technology, particularly focusing on .NET Core and a wide array of essential tools and concepts.Throughout the Bootcamp, I delved into a comprehensive curriculum that encompassed SQL, MVC (Model-View-Controller), Object-Oriented Programming (OOP), SOLID Principles, EntityFramework, CodeFirst, and WEB API. This comprehensive exposure equipped me with the knowledge and hands-on skills needed to excel in modern software development.One of the standout aspects of this program was the opportunity to put theory into practice. I actively engaged in crafting practical solutions by creating and executing a series of projects that hinged on these technologies. These projects not only honed my technical abilities but also instilled in me a deep appreciation for the real-world applications of these concepts.By working on these projects, I gained invaluable experience in designing robust databases, developing efficient web applications, and ensuring the maintainability and scalability of software systems. I learned to apply industry best practices, all while embracing the principles of clean and efficient code.My journey through Turkcell's Future Developers Bootcamp was transformative, solidifying my commitment to the software development field. I emerged from this experience with not only a solid foundation in .NET Core but also a deep sense of confidence in my ability to tackle complex challenges in the world of technology.As I continue to evolve and grow in my career, I carry with me the valuable lessons and skills acquired during this program. I am excited to channel this knowledge into contributing to cutting-edge software projects and making a meaningful impact in the tech industry. Show less

Sakarya, Türkiye

Graduated Engineering Faculty, Electrical And Electronics Engineer

High School Diploma, Mathematics - Science