Deep technical expertise on specifically Devops, SAP and Oracle Business.

Responsibilities:* Service Delivery Management* Post-Sales Management* People Management* Process Consultancy* Incident Management* Contract and SLA Management* IT Operations & Strategy* OutsourcingManagement of 20 members of customer satisfaction focused field services and support. Support of approximately 110 customers depending on analyzes, figuring out of improvement points and planning of governance. Responsible of service quality development… Show more Responsibilities:* Service Delivery Management* Post-Sales Management* People Management* Process Consultancy* Incident Management* Contract and SLA Management* IT Operations & Strategy* OutsourcingManagement of 20 members of customer satisfaction focused field services and support. Support of approximately 110 customers depending on analyzes, figuring out of improvement points and planning of governance. Responsible of service quality development with an ITIL based point of view via designing, generating and improving internal operational processes. Conducting the customer satisfaction via surveying and corrective actions on service delivery components. Driving the customers to cloud services of Intercomp itself; with a personal passion of operating on cloud and virtualization, is my primary goal. Aiming a continuous improvement of service quality, based on industry standards such as ITIL, I work for automating and simplifying IT processes with new service models or with technology innovations based on their business requirements of each and every customer. Show less

* Project Management* Service Delivery Management* Vendor and Partner relations * Post-Sales Management* People Management* Process Consultancy* Incident Management* Contract and SLA Management* IT Operations & Strategy* Outsourcing Completed many large or smaller infrastructure projects of clients varying in different sizes. Since the requirements, resources, budgets, time pressure etc. are decisive, leaded each and every project with the… Show more * Project Management* Service Delivery Management* Vendor and Partner relations * Post-Sales Management* People Management* Process Consultancy* Incident Management* Contract and SLA Management* IT Operations & Strategy* Outsourcing Completed many large or smaller infrastructure projects of clients varying in different sizes. Since the requirements, resources, budgets, time pressure etc. are decisive, leaded each and every project with the appropriate methodology due to its nature. Either incorporating cyclic and collaborative processes or handling tasks in a more linear process. Focused and driven the projects by concentrating the technical teams to "finish on time with success" motto. Besides following up each sprint or phase intensively; for further new opportunities, acted as an account and service delivery manager as well; in a customer satisfaction manner . Within the framework of my role in the company; with a passion of increasing the service quality, I developed a diversity and continuity approach in processes with an ITIL-based point of view, by either product replacements or integrations which is necessary. Leaded the achievement of ISO-9001 certification for the company. I'm still acting as a primary resource in the ISO-27001 certification journey Sample completed or ongoing projects:Global Company: Completed the local customer's global focused domain migration project among all customer sites in the world, in the first place via using waterfall methodology.Local Manufacturing Company: Managed a long-term improvement project via dividing into sprints of the network and infrastructure separately.Local Finance Company: Still acting as an account management for the maintenance of infrastructure and leading as a project manager for constructing the PCI-DSS environment project. Show less

* Service Delivery Management* Project Management* Vendor and Partner relations * Contract and SLA Management* IT Operations & Strategy* Outsourcing

Responsibilities:* Account Management* Sales Management* Opportunity Hunting* Project Management* Relationship management * Following up opportunities* Vendor and partner relations * Pre-Sales and Post-Sales Management * Tender Preparation Management* Corporate Procurement ManagementAchievements:In line with the account management took the responsibility for project managements from License Asset Management to product… Show more Responsibilities:* Account Management* Sales Management* Opportunity Hunting* Project Management* Relationship management * Following up opportunities* Vendor and partner relations * Pre-Sales and Post-Sales Management * Tender Preparation Management* Corporate Procurement ManagementAchievements:In line with the account management took the responsibility for project managements from License Asset Management to product migrations/installations, from know-how transfer to incident/problem management, from generating codes to process cycle management to corporate skillset improvement of enterprise customers such as THY, İGDAŞ, Teknosa, Fibabanka, Health Sciences University etc. focusing on the customer satisfaction. Bridged the customer CxO level and the company, the company and the third parties in a relationship management manner. Followed up the contract delivery and gathered the company engineers with customer business and technical teams and partners as well. Physical to virtual, On-premise to cloud, manual to automated operations, leaded in projects of digital transformation of clients. Performed the whole sales process, starting from generating leads, changing leads to opportunities, preparing quotes and orders and closing the deal. Performed the whole tender processes including response letter preparation to tender specifications, official corporate correspondence, bargaining with procurement departments and signing contract accurate legal procedures. Leaded the company to new and strong partnerships some of which was are the only top tier in the region.Sample completed projects:THY : Skype for Business upgrade 14 nodes and >20000 clients THY : 1100 clients active active VDI environment tender. THY :Company wide Licence Management Project.İGDAŞ: 14 nodes domain upgrade. Fibabanka: MS Orchestrator Integration to HP Service ManagerFibabanka: MS MIM like code generating for HR organization chart management Show less

Responsibilities:* Account Management* Customer Satisfaction Management* Bridging Sales and Technical teams.* End to end sales process* Relationship Management* Tender Preparation Management* Corporate Procurement ManagementAchievements:In line with the account management took the responsibility of the customer Satisfaction Management of enterprise customers such as THY, İGDAŞ, Teknosa, etc. Followed up the contract delivery and bridged the… Show more Responsibilities:* Account Management* Customer Satisfaction Management* Bridging Sales and Technical teams.* End to end sales process* Relationship Management* Tender Preparation Management* Corporate Procurement ManagementAchievements:In line with the account management took the responsibility of the customer Satisfaction Management of enterprise customers such as THY, İGDAŞ, Teknosa, etc. Followed up the contract delivery and bridged the customer teams and the company technical teams in a relationship management manner. From finding new leads to closing the deal performed the whole sales process, starting. Took the responsibility of the tender processes including response letter preparation to tender specifications, official corporate correspondence, bargaining with procurement departments and signing contract accurate legal procedures.Sample Projects Leaded/Involved : Hitit : NSX Migration on IBM Cloud , IETT Security Upgrade Tender, İGDAŞ: SCCM Re-Installation and 700 clients management Show less

Responsibilities:* Contract Delivery Management * Project Management* Customer Satisfaction Management * Relationship Management* Resource Management * Growth * Profitability* Collaboration of the internal teams* New product and service demonstrationsAchievements:With a project management approach, delivered each service defined in the customer contract of clients like THY, LCWaikiki, TT(AVEA), Teknosa, Coca Cola Icecek, Yemeksepeti… Show more Responsibilities:* Contract Delivery Management * Project Management* Customer Satisfaction Management * Relationship Management* Resource Management * Growth * Profitability* Collaboration of the internal teams* New product and service demonstrationsAchievements:With a project management approach, delivered each service defined in the customer contract of clients like THY, LCWaikiki, TT(AVEA), Teknosa, Coca Cola Icecek, Yemeksepeti, Halkbank, Aktifbank, Sanko, Bankpozitif etc.. Managed the calendars of MS engineers for proactive services such as workshops, onsite engineer support and know-how transfer, risk and health assessments, best practices reviews, classroom trainings, depending on the daily changing needs of customers. Managed the 7/24 remote incident and problem management depending on the customer working hours or availability. Established needed corporate connections between MS and customer contacts in a Relationship Management manner. Provided demos for new products and services in collaboration either with MS or partner engineers. Within the scope of customer satisfaction approach delivered all the services as a preparation to renewal of the contracts in line with growth and profitability goals. Achieved site visits to potential customers to gain new contracts to Premier Services. Participated in ITIL teams for service catalog management, asset and configuration management, change management, release management, incident management, problem management, and etc. From physical to virtual, from on premise to cloud, from manual to automated operations, worked as a digital transformation opportunity hunter.Sample Projects Leaded/Involved : LCWaikiki: >300 VMs Vmware to Hyper-V migration, PDW migrationTHY: 13800 seats O365 migration, TT(AVEA): >15000 mailboxes Exchange 2013 upgrade Sanko: 500 seats O365 migrationCCI: ~2500 seats O365 migration, SQL consolidation Show less

Responsibilities:* Monitoring the heterogeneous infrastructure components within the data center.* Managing the team daily workloads* Planning and practicing business continuity plans.* Incident and Problem Management* Asset and Software Distribution Management* Data Center Resource PlanningAchievements:Worked as a system administrator and the monitoring team leader of the bank’s datacenter. Managed the 7/24 Infrastructure Monitoring Team shifts… Show more Responsibilities:* Monitoring the heterogeneous infrastructure components within the data center.* Managing the team daily workloads* Planning and practicing business continuity plans.* Incident and Problem Management* Asset and Software Distribution Management* Data Center Resource PlanningAchievements:Worked as a system administrator and the monitoring team leader of the bank’s datacenter. Managed the 7/24 Infrastructure Monitoring Team shifts, workloads, basic to advanced skillset improvements. Participated in bank’s business continuity committee as a planner and practitioner. Implemented MS SCCM, SCOM and HP Open View for asset and monitoring management. Responsible for infrastructure alarm sets. Managed the projects of incident and problem management, defined and implemented the rule sets depending on the banking operations tresholds. Responsible for the data center physical environment design, management and maintenance, especially components for cooling, humidity, power requirements and cabling. Managed the maintenance tasks in collaboration with the vendors and third party partners. Leaded the software distribution and update management project and reduced 40 percentage for the help desk team work load. Worked as a resource planner and reporter for the data center growth requirements. Participated in ITIL teams for service catalog management, asset and configuration management, change management, release/update/deployment management, incident management, problem management, and etc. which are the sub processes of main strategy, design, transition and operation processes.Sample Projects Leaded/Involved : Exchange 2010 to 2013 UpgradeSCCM Installation and Configuration for Asset Management and OS Deployment Data Center Monitoring with IBM Tivoli and MS SCOMITIL Design, Transition and Operation Processes implementation HP EVA 4400 Management and Upgrade and Vendor ManagementCooling, Humidity and Power Monitoring Show less

Responsibilities:* Figuring out customer needs.* Clarifying technical requirements* Performing proof of concept delivery* Supporting sales processes in collaboration with all parties.* Driving active and upcoming projects* Pre-sales and post-sales support * Windows Infrastructure Management* Project ManagementAchievements:Analyzed the whole banking operations from the IT point of view and defined the procedures for the HQ and branches of… Show more Responsibilities:* Figuring out customer needs.* Clarifying technical requirements* Performing proof of concept delivery* Supporting sales processes in collaboration with all parties.* Driving active and upcoming projects* Pre-sales and post-sales support * Windows Infrastructure Management* Project ManagementAchievements:Analyzed the whole banking operations from the IT point of view and defined the procedures for the HQ and branches of Oyakbank and INGBank. Designed the branch IT requirements and managed the field teams for the installation and maintenance projects. Managed and actively participated as a project leader of the branch side module implementation operations. Worked as a main point of contact for the third party support of the vendor and partner operations. Leaded the branch site preparations for the domain migration and took a critical role of branch servers installations in migration team.Sample Projects Leaded/Involved : Banking Software replacement branch site module implementation leadDomain Infra. Design and Migration with Branch Server OperationsMessaging System (Exchange 2013) Implementation.Branch side IT software & hardware field operations team lead. Show less

Responsibilities:* Credit Cards Operations: * Backup Operations * Plastic Card Emboss &Encode Operations * Statement and Reports Printing Operations * Routine Daily Job Submissions * System Maintenance Operations * Capacity and Resource Management.Achievements:Assisted in implementation of a foreign credit card operations software. Achieved all defined requirements of the whole credit cards operations for almost nine years with… Show more Responsibilities:* Credit Cards Operations: * Backup Operations * Plastic Card Emboss &Encode Operations * Statement and Reports Printing Operations * Routine Daily Job Submissions * System Maintenance Operations * Capacity and Resource Management.Achievements:Assisted in implementation of a foreign credit card operations software. Achieved all defined requirements of the whole credit cards operations for almost nine years with success. Managed the team of 7/24 System Operations Team including shifts, workloads, basic to advanced skillset improvements. Established connection to vendors for an accurate service required for an uninterrupted service. Assisted to vendor engineers during support or maintenance. Show less