Serdar Şentürk Email & Phone Number

North Andover, MA, US

Birleşik Devletler

• Managed and deployed VMware Workspace ONE (UAG, SEG, Tunnel, ENS),demonstrating advanced expertise in Unified Endpoint Management (UEM) solutions.
• Administered G Suite (Google Workspace) and Office 365, showcasing strongproficiency in cloud service management and user administration.
• Led multiple Mobile Device Management (MDM) projects, with hands-on experiencein Workspace ONE, Kandji, Intune, and MobileIron, highlighting a deepunderstanding of mobile device management systems.
• Experienced in the installation of network and server infrastructure of companies
• Managed macOS devices using Kandji for MDM; administered the Apple BusinessManager Console (VPP, DEP, APNS) and Samsung Knox Console, showcasingcomprehensive skills in both iOS and Android device management.
• Conducted MDM demonstrations, training sessions, and developed Proof ofConcepts (POCs), emphasizing strong innovation, leadership, and IT trainingcapabilities.

• Oversaw MacOS devices using Kandji Products(MDM); administered Apple Business Manager Console (VPP, DEP, APNS) and Samsung Knox Console, skilled in iOS and Android device management.
• Directed and managed all MDM projects which includes all company devices. (iPads,iPhones and MacBooks etc)
• Responsible with ABM and DEP for all company devices.
• Administered hundreds of applications and thousands of users through OKTA.
• Enhanced organizational IT processes through collaborative work with Global IT Teams.
• Administered and optimized JIRA and Slack platforms for streamlined communication and project management.

• Oversaw upgrade processes for VMware Workspace ONE family products, ensuring cutting-edge technological implementation.
• Administered VMware vSphere ESXi and VMware Horizon (VDI). Created Virtual Machines and managed them.
• Managed MacOS devices using Workspace One.
• Administered Apple Business Manager Console, Apple VPP, DEP, APNS, and Samsung Knox Console, skilled in mobile device security.
• Managed and installed VMware Workspace ONE (UAG, SEG, TUNNEL, ENS).
• Provided SQLServer querying, mobile device management demos, training, and POC development.

İstanbul, Türkiye

• Managed 15,000 mobile devices for Akbank Company via Airwatch.
• Ensured mobile device security and conducted update tracking using VMware Workspace ONE.
• Handled Mobile Device Certificates including APNS, VPP, DEP.
• Administered Apple DEP Console, Apple VPP, and Samsung Knox Console.
• Developed policies and compliance rules for mobile devices, ensuring adherence to industry standards.
• Provided demos, training, and POCs for mobile device management.

• Managed the exchange mail infrastructure for Metro Group using Active Directory, Group Policy, and Office 365.
• Organized and managed software package installations via SCCM.
• Conducted Veeam Recovery and backup operations, ensuring data integrity and availability.
• Collaborated with Global IT Teams for Active Directory management, enhancing group-wide user experiences.
• Performed validation tests for product approvals for Manage Engine Service Desk Administration.
• Administered Kyocera MYQ Printer Server and managed RSA/CheckPoint VPN user connections.

• Managed Active Directory, Group Policy, Office 365, and Google Mail, including user management and email creation.
• Skilled in various virtualization platforms, including VMware, VirtualBox, Radmin, and Vsphere.
• Proficient in antivirus solutions and backup systems, particularly with Symantec products.
• Installed and managed CentOS, Linux, and associated applications like GrayLog, FTP, OTRS.
• Ensured system sustainability through regular updates and configurations.
• Managed client PC connectivity including ethernet, TCP/IP, and VPN.

İstanbul, Türkiye

• Resolved phone and internet-related issues for staff.
• Managed technical support for management and employee device inventory.
• Set up audio equipment for events, monitored school security systems, and maintained printers and projectors.
• Managed student and teacher E-card systems, including liaison with service providers.
• Assembled and serviced network cables and server switch devices.

İstanbul, Türkiye

• Provided round-the-clock hardware and software support to employees.
• Ensured smooth operation of live AV rooms by preventing technical issues.
• Conducted servicing and repairs of all company-owned printers.
• Addressed issues with company phones and network cable installations.
• Delivered remote support for Dell devices, including troubleshooting and warranty decisions.
• Assisted in locating lost or stolen Dell devices.

3.92, Computer Programming

Management Information Systems, General

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