Serdar Şentürk Email & Phone Number

North Andover, Ma, Us

Birleşik Devletler

Managed and deployed VMware Workspace ONE (UAG, SEG, Tunnel, ENS),demonstrating advanced expertise in Unified Endpoint Management (UEM) solutions.• Administered G Suite (Google Workspace) and Office 365, showcasing strongproficiency in cloud service management and user administration.• Led multiple Mobile Device Management (MDM) projects, with hands-on experiencein Workspace ONE, Kandji, Intune, and MobileIron, highlighting a deepunderstanding of mobile device management systems.• Experienced in the installation of network and server infrastructure of companies• Managed macOS devices using Kandji for MDM; administered the Apple BusinessManager Console (VPP, DEP, APNS) and Samsung Knox Console, showcasingcomprehensive skills in both iOS and Android device management.• Conducted MDM demonstrations, training sessions, and developed Proof ofConcepts (POCs), emphasizing strong innovation, leadership, and IT trainingcapabilities.• Administered Exchange Mail infrastructure leveraging Active Directory,OKTA, GroupPolicy, and Office 365, ensuring smooth email operations and system integration.• Demonstrated in-depth expertise in Windows Azure services, including Azure AD,Intune, and deploying/managing modern workplace solutions for enhanced userexperiences.• Proficient in designing, implementing, and supporting end-user devices, includingdesktops, laptops, mobile devices, and associated peripherals, with expertise in MDMand MAM policies within Intune.• Collaborated with clients and AirWatch consultants to plan, deploy, and troubleshootnew AirWatch releases; evaluated new mobile OS releases for iOS, Android, andWindows.• Worked alongside a team of engineers to plan, design, develop, and deployinnovative MDM solutions, ensuring alignment with organizational goals.• Integrated VMware cloud with ActiveSync, supporting the existing AirWatch cloudinfrastructure and aiding in the development of new non-AirWatch MDM solutions.

• Oversaw MacOS devices using Kandji Products(MDM); administered Apple Business Manager Console (VPP, DEP, APNS) and Samsung Knox Console, skilled in iOS and Android device management.• Directed and managed all MDM projects which includes all company devices. (iPads,iPhones and MacBooks etc)• Responsible with ABM and DEP for all company devices.• Administered hundreds of applications and thousands of users through OKTA.• Enhanced organizational IT processes through collaborative work with Global IT Teams.• Administered and optimized JIRA and Slack platforms for streamlined communication and project management.• Administered G Suite (Google Workspace) and Office365.• Managed EPSON "Papercut" Printer Server and VMware Workspace One for endpoint device security and administration.• Conducted mobile device management demos, training sessions, and developed Proof of Concepts (POCs) for varius products that met business need.

• Oversaw upgrade processes for VMware Workspace ONE family products, ensuring cutting-edge technological implementation.• Administered VMware vSphere ESXi and VMware Horizon (VDI). Created Virtual Machines and managed them.• Managed MacOS devices using Workspace One.• Administered Apple Business Manager Console, Apple VPP, DEP, APNS, and Samsung Knox Console, skilled in mobile device security.• Managed and installed VMware Workspace ONE (UAG, SEG, TUNNEL, ENS).• Provided SQLServer querying, mobile device management demos, training, and POC development.• Maintained and troubleshooted AirWatch (WS1) systems.• Offered consultancy services for VMware Workspace ONE (Airwatch) to 30 companies.

İstanbul, Türkiye

• Managed 15,000 mobile devices for Akbank Company via Airwatch.• Ensured mobile device security and conducted update tracking using VMware Workspace ONE.• Handled Mobile Device Certificates including APNS, VPP, DEP.• Administered Apple DEP Console, Apple VPP, and Samsung Knox Console.• Developed policies and compliance rules for mobile devices, ensuring adherence to industry standards.• Provided demos, training, and POCs for mobile device management.• Created and maintained detailed reports and documentations on mobile devices.• Managed Checkpoint Harmony Mobile security platform.• Supported, maintained, and troubleshot AirWatch systems daily.

• Managed the exchange mail infrastructure for Metro Group using Active Directory, Group Policy, and Office 365.• Organized and managed software package installations via SCCM.• Conducted Veeam Recovery and backup operations, ensuring data integrity and availability.• Collaborated with Global IT Teams for Active Directory management, enhancing group-wide user experiences.• Performed validation tests for product approvals for Manage Engine Service Desk Administration.• Administered Kyocera MYQ Printer Server and managed RSA/CheckPoint VPN user connections.• Oversaw Mobile Iron and Air Watch Zebra PDT user and device management.• Managed all cellular services, including roaming, forwarding, opening, and closing services.• Built metrics and reports for Jira Service Desk.

• Managed Active Directory, Group Policy, Office 365, and Google Mail, including user management and email creation.• Skilled in various virtualization platforms, including VMware, VirtualBox, Radmin, and Vsphere.• Proficient in antivirus solutions and backup systems, particularly with Symantec products.• Installed and managed CentOS, Linux, and associated applications like GrayLog, FTP, OTRS.• Ensured system sustainability through regular updates and configurations.• Managed client PC connectivity including ethernet, TCP/IP, and VPN.• Proficient in remote desktop applications like TeamViewer.• Experienced in Microsoft System Center products (SCCM, SCOM) configuration and management.• Provided support for Android and iOS devices, including hardware and software issues.• Administered Apple MDM Server and managed Adobe License Panel• Supported broadcast automation and news automation products, contributing to the stability and security of live TV broadcasts.

İstanbul, Türkiye

• Resolved phone and internet-related issues for staff.• Managed technical support for management and employee device inventory.• Set up audio equipment for events, monitored school security systems, and maintained printers and projectors.• Managed student and teacher E-card systems, including liaison with service providers.• Assembled and serviced network cables and server switch devices.

İstanbul, Türkiye

• Provided round-the-clock hardware and software support to employees.• Ensured smooth operation of live AV rooms by preventing technical issues.• Conducted servicing and repairs of all company-owned printers.• Addressed issues with company phones and network cable installations.• Delivered remote support for Dell devices, including troubleshooting and warranty decisions.• Assisted in locating lost or stolen Dell devices.

3.92, Computer Programming

Management Information Systems, General

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