Serdar Yildiz Email & Phone Number

İstanbul, Türkiye

Design educational analytics processes to identify the analysis and reporting needs of training, and track actions taken.Conduct analyses to enhance effectiveness and efficiency in line with educational goals, and manage dashboard and reporting processes.Follow up on analytical work related to training data and guide the team to ensure necessary actions are taken.Research training management systems suitable for the bank's needs and coordinate with the IT Business Unit; manage system installation, testing, and implementation processes.Conduct analyses of special training data, create analytical models, and produce report/dashboard outputs.Analyze data structures, identify deficiencies, and shape the data according to the problems to be solved.Produce clustering and classification solutions, develop statistical research models, and formulate hypotheses.Propose solutions to ensure the integration of training systems.Follow agile management methodology in work processes and support team members as needed.Implement data management standards and promote awareness of data governance.

İstanbul, İstanbul, Türkiye

SME Banking Analysis and Reporting:Conduct analysis and reporting activities covering all products and segments.Develop strategic tactics and metrics to evaluate the effectiveness of current marketing conditions.Monitor, analyze, and report on marketing trends.Create and manage dashboards in the QlikSense environment for management and sales teams

İstanbul, Türkiye

Ensure the integrity, accuracy, and security of bank data, meeting information needs at all levels in a fast, easy, and reliable manner in accordance with information security principles.Follow up on user acceptance testing and data certification processes related to the necessary infrastructure development for centralized reporting in collaboration with relevant teams.Monitor and operate the quality of data in the Management Reporting datamart.Define data quality management processes for data certification, establish and update data quality standards, create data quality reports, and ensure regular monitoring. Identify data quality issues and collaborate with relevant teams to resolve these problems.Improve and accelerate the data certification process by conducting needs analysis and testing activities to develop the necessary infrastructure and front-end systems for automated data quality controls.Monitor and facilitate the provision of necessary data from the data warehouse and datamarts for reporting activities. Ensure that real-time queries from the data warehouse and datamarts generate the required analyses and reports.Address user inquiries regarding data in reports related to management reporting and ensure that detailed data needs are met from the data warehouse and datamarts.

İstanbul, Türkiye

Profitability ManagementDefine policies and procedures in line with the bank's profitability model and continuously improve the profitability system.Conduct profitability reporting on a product, channel, and customer basis.Prepare and implement maintenance procedures to ensure the continuity of the profitability system; implement cost allocation, profit sharing, and SLA systems.Conduct monthly tests and controls related to the profitability system. Ensure that incentive and bonus applications applicable to products/transactions within the profitability system are reflected in branch profitability reports and that these applications remain up-to-date.

Istanbul, Turkey

Served as a software analyst and software tester. After the program went live, I conducted end-user training for 50 users and took on the roles of support officer and ERP system administrator.Actively involved in examining financial, technical, and specific data related to the sector, preparing reports, and presenting analytical studies (using MSSQL, T-SQL, and Excel).Managed the preparation and administration of the Deniz Ticaret Odası (Chamber of Shipping) website and portal in the SharePoint environment.

Mecidiyeköy

Sistem destek uzmanı olarak çalıştım.

3.03, Statistics And Computer Sciences

%100 ÖSS Bursu

80/100, Computer Programming/Programmer, General

Lisans Derecesi, İstatistik Ve Bilgisayar Bilimleri, 3,03

Activities and Societies: Voleybol, Analitik Kulübü