Operation department - Fulfillment - Shipping department- Drivers rotation. Forwarding and escalating inquiries to relevant individuals anddepartments, preparing reports and representatives to the management - dealing withsuppliers - Handling international shipping orders 3rd party (Cases - Payment - delivery -following up) Participating in the recruitment and staff selection process. Planning andcoordinating project work. Handling the logistics of the organization. Making sure that all fleetvehicles are operating and maintained in a safe condition and cost-effective manner. Ability toplan, organize, and manage multiple projects and set priorities.Ability to manage operationswithin budgetary constraints.Knowledge of budgeting processes and an awareness of profitand loss concepts.Exceptional problem-solving skills.Superb organizational andadministrative skills.Can work within an ambiguous and fast-moving environment. ProducingOperations manuals that define how the business is to be run. Implementing quality management and regulatory compliance strategies. Clearly communicating instructions andinformation to staff. Encouraging, identifying, and developing best practice strategy

(I established the call center department) / All Skills Hiring(Outbound - Inbound - Chat- Emails - 3rd (Party Aramex) training and preparing call centerrepresentatives to respond tocustomer questions and complaints and troubleshoot problems with services orproducts. Ensuring agents understand and comply with all call center objectives,performance standards, and policies.Senior Operation Supervisor / Operation department - Fulfillment - Shippingdepartment - Drivers rotation. Forwarding and escalating inquiries to relevantindividuals and departments. preparing reports and representatives to themanagement - dealing with suppliers - Handling Aramex account 3rd party (Cases- Payment - delivery - following up)

Supervisor CATI (Call Center) training, and preparing call center representativesdeliver critical media and marketing information, analytics and industry expertise about what consumers watch (consumer interaction with television, online and mobile) and what consumers buy.

Responsible for motivating and advising their reps to improve theirperformance, as well as hiring and training new sales representatives.Achieve their objectives through effective planning, setting sales goals, analyzing data onpast performance, and projecting future performance.Ensure that the sales department works cross-functionally with executives from otherdepartments. For example, they collaborate with marketing to generate new lead sources andexpand the target customer base, or with product and research teams to make sure customerneeds are met.

Assists customers with inquiries related to a company'sproducts and services. Customer Service Associates maintain adequate company and productknowledge to provide proficient service. Also known as Customer Service Representative.Attending training sessions to grow knowledge of products and to develop customer serviceskills.Resolving phone, mail, and email customer inquiries.Processing and logging incoming calls into the CRM system.Identifying customer needs.Forwarding and escalating inquiries to relevant individuals and departments.Contacting customers to give them accurate feedback on the progress of their inquiries.Providing outstanding customer service.Updating customer information as required.Maintaining confidentiality of information.Performing other duties as the need arise.