Serena A Email & Phone Number

London, Gb

London Area, United Kingdom

• Opening the facility and adhering to the established opening protocols to ensure that all areas are pristine for guests and that all necessary preparations for the day are in place. • Employ exceptional interpersonal skills to greet and assist clients and academy members, showcasing professionalism and respect.• Oversee events with remarkable organizational skills, guaranteeing guest satisfaction and a consistently positive experience. • Communicate and coordinate effectively with various departments and suppliers to provide in-house IT services, catering, and external decoration, while accommodating audio-visual requirements, dietary restrictions, and special requests.• Utilize strong problem-solving abilities to address guest concerns promptly and proactively seek additional responsibilities to ensure that colleagues feel supported, comfortable, and content in their work environment, such as retrieving forgotten items for those unwell. • Demonstrate administrative expertise by maintaining accurate records, managing reservations, and assisting with administrative duties to facilitate seamless operations.• Quickly adapt and gain a comprehensive understanding of the organization while leading site visits for prospective clients. • Maintain composure in various situations, including those that may be high-pressure, effectively managing busy periods.• Exhibit a high level of diligence in all tasks, such as completing bookings, invoices, and emails to finalize arrangements.

Reading, England, United Kingdom

• Evaluating applications submitted by households seeking assistance from the fund required meticulous verification against established criteria, thereby enhancing my attention to detail and diligence.• Assisting elderly clients with inquiries and guiding them through the application process significantly developed my customer service and communication abilities.• Taking the initiative to establish the inbox, ensuring prompt phone response, and creating a management system for the efficient processing of the fund without supervision greatly improved my organizational, time management, and leadership skills.

• managed personal caseloads and consistently achieved and surpassed daily targets, which enhanced my ability to meet objectives and effectively manage my time. • addressed issues and complaints in a professional manner, contributing to the development and implementation of successful resolutions, thereby cultivating my skills in diplomacy and maintaining composure in high-pressure situations. • conducted internal audits of all claims within the system, which provided me with management experience by reviewing the work of the entire team.• improved my collaboration skills with colleagues by organizing events, as a member of the employee engagement committee, focusing on team building exercises and events for special occasions. • developed proficiency in using Excel and Word for claims processing and calculations, thereby enhancing my IT capabilities. Key achievements • achieved the esteemed Reward and Recognition Award for my hard-work and dedication to the team.

Hendon, England, United Kingdom

• Effectively managed interactions with distressed patients to achieve a calm and productive resolution. • Organized the schedules of general practitioners, nurses, and healthcare assistants using Emis Web. • Digitally scanned and uploaded patient records to both Docman and Emis.

A Levels, Aab

Gcses, 8As And 2A*S