Serena Ackerman, Msw Email & Phone Number

• Provide intensive case management services, including frequent home visits and client contact, assisting with independent living skills training • Assist in the formal development and updating of case management and biopsychosocial assessments directed toward the achievement of client’s goals and objectives• Work closely with community agencies, linking clients to necessary resources and ensuring continuity of care

Orlando, Florida Area

• Provided therapeutic services for patient and families in all units of the hospital, including the ED, PICU, Special Care, Ortho Neuro, and Acute Pediatrics• Assisted patients and families in coping with their child’s illness and hospital stay as well as emotional impacts or life challenges they may have been facing• Assisted in dealing with medical fears, mental health issues, family conflict, child behavioral problems, and/or bereavement/grief • Performed comprehensive biopsychosocial assessments to assess needs and functioning • Initiated reports to Florida’s Department of Children and Families when necessary, and maintained ongoing communication with Child Protective Investigators throughout the child’s hospitalization• Maintained open communication with the healthcare team and provided input for patient’s needs

Tallahassee, Florida Area

• Worked on the PATH (Positive Alternative to Hospitalization) unit with uninsured Baker Acted psychiatric clientele, including adults, geriatrics, and children• Completed thorough biopsychosocial assessments, addressing patient’s needs to create appropriate treatment plans• Facilitated daily therapeutic support groups, addressing life skills for managing life challenges and psychiatric illness more effectively• Provided case management services, linking clients to resources in the community

Delray Beach

• Provided constant supervision and support for detoxification and residential clients, many with dual diagnoses, monitoring and reporting behaviors• Completed daily observation and milieu noted to assist therapists with treatment plans• Provided support activities to clients to ensure that the clinical environment was conducive for therapeutic regimen• Accompanied clients to daily AA/NA meetings and therapeutic groups

Assisted juvenile probation officers in their daily duties; with school and home visits.Visited and toured the detention center; observed and interacted with juveniles during daily activities.Completed the Probation Officer Handbook and grasped the responsibilities and processes involved with the job.Observed disposition and adjudication court hearings while gaining knowledge on the processes and appropriate terminology.Assisted with clerical work, answered phones daily, organized and closed files; learned the JJIS, scanning and copying.Prepared and maintained accurate paperwork for court procedures, state commitments, and case maintenance.Directed clients and their families to available and appropriate services in the community.

Master Of Social Work (Msw), Social Work, 3.8

Studied clinical social work

Bachelors Of Arts, Psychology, Criminal Justice

Activities and Societies: Psychology Club