• Promoted to Customer Operations Manager July 2015• Promoted to Customer Service Supervisor March 2008• Promoted to Senior Customer Service Advisor January 2007• Promoted to Customer Service Advisor October 2005• Employed by Flair as receptionist December 2004• Assessing the customers’ needs and developing processes, tailoring their reporting structure to their individual requirements.• Navigating and self-teaching the use of multiple B2B web-based systems, including Amazon Vendor Central, Argos Asist, Asda Retail Link, Tesco Blujay, Tesco Toolkit, Tesco Gateway.• Analysing supplier manuals to ensure all customer processes and requirements are met from end to end to avoid hefty non-conformance fines.• Stream-lining New Line Form processes to adhere to ever increasing customer demands on product data, to meet customer deadlines while working with restrictive systems.• Creating excel based reports for the processing of open orders, to increase time efficiency and supply data as per the customers’ request.• Working closely with our Sales, Operations and Finance teams, to co-ordinate communications carefully ensuring we achieve customer satisfaction by balancing achievability with managing the customer expectations.• Developing the working processes and relationship with our Third Party Warehouse.• Building strong relationships with merchandisers.• Stock reconciliation with Third Party Warehouse.• Covering support for National and Key Accounts including: Argos and Tesco.• Making commercial decisions on stock allocations for high demand products.• Resolving Claims by liaising with Customers, Third Party Warehouse and Couriers.• Regular invoicing, credits and returns.• Work-load management and delegation for my team and I.• Involved in team recruitment re-structuring decisions.

• This position was offered to me after I completed 2 weeks work experience within the HR dept.• Answering queries and complaints for international clients• Implementing detailed processes• Communicating to the appropriate team, to guarantee an efficient response• Maintaining a high level of confidentiality• Co-ordinate vital information between internal and external colleagues• Managing timings for technicians to respond was crucial to ensure the highest level of Customer Service was upheld