Serena Corby Email & Phone Number

Columbia, Sc, Us

28405, Wilmington, North Carolina, United States

Provide customer service for maintenance and communicate with both internal and external customers Manage inventory levels, including ordering parts, receiving and storing parts, and ensuring parts are available when needed. Maintain information on PM campaigns, repairs, and support maintenance operational efficiency, effectiveness, and profitability Ensure warranty items are shipped on time, and follow up on returns Manage third-party contractors, Handling purchasing of supplies and materials, Working with outside vendors, Establishing maintenance protocol for each machine, and Establishing daily upkeep routines for non-mechanical maintenance

Wilmington, North Carolina, United States

Richmond, Virginia, United States

Alexandria, Va

Alexandria, Virginia, United States

Washington D.C. Metro Area

Automotive glass and claims management business composed of three major business operations. Safelite Auto Glass, Safelite Glass Corporation and Safelite Solutions, claims and service. Member of senior leadership team for D.C. Metro Market comprised of operations, quality control, sales and warehousing. Driver of sales through organic growth in strategic business alliances with insurance, commercial and government clients. Strategic leader in developing and maintaining client relations, growth in the insurance and commercial arenas, with revenue growth over 1 million in the past three years. Field trainor with new area sales managers and mentor. Trainer in New Technician customer service experience, maintain a strong relationship key insurance and commercial customer base. RFP coordinator, maintaining client relationships with Federal, state and local glass contracts and accounts. Planned and executed market sales strategy within the insurance, commercial, and wholesale segments of business. Continued growth of sales year after year. Manage a 4 million+ book of business.Accredited Continuing Education Instructor certified in all 50 states for the insurance industry.

Severna Park, Md

Operations and Sales manager responsible for implementing all business-building and relationship building expectations with uniquely assigned accounts and customers. Daily in bound calls and key-entered orders, fax's, back order's and credit memos for assigned accounts and clients. Retained and ensured proper handling and care of 75 existing client accounts. Established more than 15 new accounts, earning a combined profit of over 500K. Remedied customer challenges by providing relevant delivery and customer products and services. Assessed processes used to deliver products to customers and discovered a more efficient method that was positively received by all involved parties. Recognized as top sales generator, increasing sales level by 50% in 2008 alone.Provided an exemplary level of service to clients to maintain and extend the relationships for future business opportunities. Identified lucrative business prospects through cold calling, networking and marketing.Managed team of 25 associates, day to day operations, payroll, quarterly taxes, and insurances.

Bachelor'S Degree, Social Work

Activities and Societies: Alpha Epsilon Phi, Phi Eta Chapter: Chapter President, Dean's Advisory Committee, Panhellenic Committee..

Certificate In Professional & Continuing Studies, Cx/Customer Services

Certificate In Customer Success