Serena Campaci Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

County Dublin, Ireland

- Running the month-end billing process of Ad Server and DisplayMarketplace products (EMEA, APAC, LATAM, NAMER)- Performing checks and accurately set up contracts for new customers- Identifying and initiating process improvements across the team- Reviewing and updating Standard Operating Procedures (SOP)- Supporting Sales and Collection teams with Customer queries and invoice disputes-Dealing with client queries and complaints to find a resolution in a quick and effective manner

County Dublin, Ireland

- Managing Spanish Business and Operations - Leading the Customer Support Team, monitoring SLA and quality levels by producing& analysing reports, performing 1:1 and monthly meeting with the Vendor Management- Training Outsourcing team on site, on boarding new starters and creating quarterly updating courses- Q&A on tasks performed by Customer Support Team- Assisting in the Development and Enhancement of processes, tools and internal policies- Escalation point for the Business Process Outsourcer and sales promoters- Internal point of Contact and Subject Matter Expert about the Spanish Business for Process&Procedures, Payment and Legal&Risk department- Developing and updating internal documentation and procedures- Coordinating new projects and development of tools for the Spanish Business - Creating user cases and strategies to improve the process and avoid potential gaps- Translating documentation Italian/Spanish and reviewing web site content in Spanish- Processing and verifying incoming payments from customers- Performing weekly core activities, validating customer requests and claims- Performing 1st Anti Money Laundering controls, follow ups, claims investigations

County Dublin, Ireland

- Linguistic and Technical support during the launch phase of Spanish Business- Deep knowledge of Company’s products to satisfy brokers and customers enquiries- Processing claims submitted by Intesa Sanpaolo customers- Verifying received documentation, for surrender & claims- Validating relevant payment details in order to set transactions correctly- Responsible for first level of control for Anti Money Laundry (AML) - Analysing legal documentation in order to provide excellent claims administration service complaint with the Italian legislation

County Dublin, Ireland

Pension Administrator:- Processing all pension payments requests in relation of Italian, Spanish and English speaking customers worldwide- Handling and investigating missing payments- Informing on available payment methods and suggesting the most efficient one depending on the customer’s location- Handling queries relating to Proof of Life Certificate validity- Managing personal data and profile changes- Providing information about the set-up of a new Pensioner Profile

Certificate In Digital Marketing, Advertising

Diploma, Project Management

Bachelor Of Arts - Ba, Mediazione Linguistica E Culturale - Lingue Inglese E Spagnolo, 100/110