Serena Castaldi Email and Phone Number

- Reception duties such as customer reception, emails, phone calls and booking management, with excellent time management to prioritize tasks and attention to details according to high standards.- Stock management and orders using inventory software platform.- Manager Assistant (2IC) when needed.- Coordinated new employees’ induction such as training in regards to salon high standards and treatments.- Data entering and management with efficiency and accuracy.- Applied strong communication skills to build relationships and trust with customers.- Remarkable customer care provided to properly address needs and to successfully maintain customer satisfaction.- Timely handled customer complaints and queries providing appropriate solutions to solve problems.- Taken initiatives to improve business services and management.- Effectively worked independently and in team.- Enjoyed working in a multitasking and fast-paced environment.

- Spa Reception duties such as customer reception, emails, phone calls and booking management for a smooth day to day running of the spa.- Trained new hires in spa treatments, polices and procedures.- Handled cash/cards and balanced the cash drawer.- Stock management. - Thrived working and collaborating within the team.- Committed and focused on service, retail and rebooking targets to successfully and consistently achieve them.- Applied organizational skill to prioritize tasks

- Spa Reception duties such as answering phone calls, providing guests with informations, handling financial transactions, and scheduling appointments.- Created spa treatments and packages to achieve business objectives.- Strong attention to details according to high standards.- Remained on task in fast-paced environments, and used multitasking skills to enhance productivity.