- Managing daily transport operations for TTC brands, in a fast paced environment, with specific KPIs set on a daily basis- Prioritizing effectively requests for bookings and information, negotiating with partners and suppliers, to ensure the best commercial terms are achieved as per contract and to maximize the revenue- Proactively liaising with suppliers, partners and all the stakeholders involved, in order to deliver an outstanding customer experience- Handling enquiries, special requests, emergencies and complaints in a timely fashion and with attention to detail- Ensuring effective communication between all the parties involved before, during and after the tour- Booking of functional ancillary services, such as hotels and ferries

- Managing the event sales and operations department of GTO – Giglio Group in Sorrento, Italy: coordinating events (meetings/conferences/weddings/social events) in 4*/5* hotels and historical venues located in the Sorrento/Amalfi Coast area, hosting from 2 to 150+ guests- Conducting inspection visits, engaging customers by providing guidance and advice regarding venues, logistics, catering alternatives, optional services and much more, always trying to upsell and to meet clients’ requirements- Handling correspondence within 24 hours, creating detailed and bespoke proposals for enquiries within agreed timeframes- Processing the relevant paperwork, liaising with embassies and local registry offices when needed- Negotiating with partners and third-party suppliers, in order to obtain the most advantageous conditions and added value- Coordinating different departments and teams (transport, caterers, security, entertainment, etc)- Coordinating all operations on the day, always aiming at to guaranteeing a smooth run of the event and an outstanding customer service- Managing the GTO Weddings department and the Mar Hotel Alimuri conferencing facilities- Ensuring all payments are performed in compliance with the T&C

- Individual and group reservations, management of the main sales channel- Sales, bookings and management of social events- Special requests management, extra services, customer care

- Bookings, group reservations- Check in/out, management of allocations and operations- Special requests managing and booking of extra services, customer assistance