Serena Down Email & Phone Number

Seattle, Wa

Seattle, Washington, United States

Define work and methodology with clientsPlan and moderate user research sessionsAnalyze research findings and write insights reports and presentations for clientsAdvocate for users while understanding client business goals

Seattle

Seattle, Washington

Seattle

Engaged clients from kick off to launchTracked and drove project progressionReviewed product quality during content creation, deployment and deliveryScrum Master for stand up and sprint planning meetings in Agile development environmentManaged resources, schedules and budgets for up to six projectsCoordinated with Creative and Engineering teams to determine scopeCreated a viable user experience by bringing an end-to-end understanding of the businessCreated budgets and financial forecasts; tracked actuals, project expenses and invoicesPartnered with designers to create consistent UI/UX experienceSupported team members’ work, facilitated cross-team communication, and helped celebrate milestones

Supervised the post-production of internationally broadcasted programming Liaisoned directly with Producers and Legal Counsel to track requests for revisionsCreated the project workflow and monitored project progress Point person for cross-department communicationManaged post-production schedule to meet deadlines adhering to network delivery timelineRecruited and interviewed potential staff with Executive ProducersResponsible for project passing final quality control standards

Taught video and editing courses, designed and implemented curriculumMaintained technical knowledge to teach skills relevant to current editing issues, advised management on program upgrades

Instructed students in a new version of editing software, developed curriculum and materials for the new 9 Media Lab, participated in certification process with staff editors

Masters, Communication

Activities and Societies: Jerry Jensen Award for Broadcast JournalismFocus on Documentary Film Production

Ba, Anthropology

Activities and Societies: Magna Cum Laude, Phi Beta Kappa, Annual Dean’s List, Departmental Honors