Serena Eagan Email & Phone Number

Detroit, Michigan, US

• Oversee approximately 250 hours of the learning environment/educational tasks of the field placement identified in the student-learning plan.
• Make 1 plus assignments and determine agency committee/workgroup assignments per week.
• Meet with students approximately 2 hours each week to provide supervision by discussing and reflecting on student experiences regarding client, agency, and field placement exposures.
• Review completed assignments, including the verification of required clock hours, and ensure that students are fulfilling the needed core competencies as required by the University.
• Coordinate with task supervisor on site to ensure the day-to-day supervision of tasks performed by the student while in field are complete.
• Meet with students’ Field Liaison once per semester or as needed to discuss students’ progress towards learning plan goals.

Peachtree Corners, Georgia, US

-Provided group and individual sessions on conflict resolution, goal setting, appropriate school and social behaviors and identified individual needs. -Participated in student evaluations for special education eligibility including preparing required reports and case management. -Assisted in crisis prevention and crisis intervention activities. -Served on.

Louisville, Kentucky, US

• Maintained 6+ unique member contacts over a 13-week period as required.
• Saved members on average $1000+ by connecting them with resources for assistance with various medications.
• Telephonic outreach to eligible Humana members and engage participation in Humana Cares Complex Care and Chronic Conditions Management program.
• Assisted with training of new employees on using Aruba telephone system.
• Acknowledged by interdisciplinary team as an associate that goes over and beyond; Received Treasure Award.
• Consistently submitted approximately 2 plus success stories per month detailing how members were happy with me helping them have “The Perfect Experience” - one of company’s core values.

• Successfully coordinated approximately 90% of transportation and medication pick up for caseload.
• Maintained required monthly face to face visits of 2 visits per consumer.
• Helped create 75% of new intake template forms for new consumers.
• Responsible for facilitating in service trainings for professional staff approximately twice per month at various venues (school presentations, IEP’s, and board meetings).
• Successfully obtained a full caseload of over 50 consumers within 1 year of company opening through various outreach methods.
• Marketed for company at various events including Detroit public schools, CMH events, and parent connection meetings 3-4 times per month.

Southgate, Michigan, US

• Successfully coordinated approximately 90% of transportation and medication pick up for caseload.
• Maintained required monthly face to face visits of 2 visits per consumer.
• Completed and maintained consumer medical record.
• Conducted on average 5-7 intakes to assess consumers’ eligibility for program and assist with identifying service needs.
• Supervised direct care workers, trained new staff, and monitored Group home.
• Facilitated legal guardianship process and testified in court.

Msw, Social Work

Bachelor'S Degree, Social Work