Team leader: training, shift planning, assignment of objectives and tasks, monitoring of results.Support and cooperation with all the internal stakeholders: facility manager, houskeeping, front office, administration, F&B, HR and revenue department.Creation and design of new procedures and guidelines for improving office and daily business efficiencyCustomer service and complaint supervisor Groups offer and reservation, dealing with international agenciesSupervision and coordination of special events and activities

Processing and control of incoming bookings through our reservation systems, OTAs and travel agencies. Occupancy optimisation Complaint and claims handlingCustomer service by phone and emailSupervision and coordination of special events and activities

Guest registration and collects paymentsCustomer service, complaints handled Organisation and coordination of cultural activities and events

Dna Galerie – Die Neue Aktionsgalerie, Auguststraβe 20, 10117 Berlin.Baccaglini, Events Manager Asam, Cattolica del Sacro Cuore UniversityImpakt Foundation, Lauwerecht 10,Utrecht, The Netherlands.National Centre of Photography of Padua.