Serena Formichetti Email & Phone Number

Rome, Latium, Italy

Rome, Latium, Italy

Responsibilities:- Be on top of Ticketing Procedures for all EU sites.- Prepare and monitor buy plan on a daily basis for the rest of the team.- Lead big buys projects, dividing the tasks between different team members- Responsible for keeping tickets-related data always updated across the different systems- Analyze tickets performances (retain vs wastage).

Rome, Latium, Italy

Rome, Latium, Italy

London, United Kingdom

Create the “ultimate experience” for every client and achieving high levels of sales performance. Taking care of all tailor made requests from putting together the holiday to the follow up once back in order to deliver an amazing customer experience. In charge of distributing and organizing workload for my team members by allocating EMEA clients requests.

France

Responsible for testing and deploying technologies for Google Maps and act as a brand ambassador when meeting with clients on international scale. Part of my duties included collecting relevant data, installing and testing hardware, identify recurring problems and work with cross-functional teams to make improvements.

London, England Metropolitan Area

After receiving hotel requests from the sales department, in charge of selecting appropriate contracted and non-contracted hotels that meet the sales requirements either by phone, email, and fax in order to make reservations, prioritising the workload according to deadlines, arrival dates. Negotiating the best possible rates and conditions, such as.

London, United Kingdom

In charge of overseeing everything regarding the hotel aspect of the tour, ensuring that everything run smoothly from the moment the clients arrived into the hotel until they leave. Liaise with the office in Japan and ensure that all hotel amendments, reconfirmation requests are met within the deadline. Contact hotels (by email/fax/phone) to advise rooming.

London, United Kingdom

Handling incoming phone calls, online bookings and emails from travel agents and direct travellers in a timely manner. Able to detect the travellers’ needs and wishes in order to suggest suitable tours combined with extras like accommodation, insurance or flights using Amadeus GDS. Creating and updating electronic records of clients within the in-house.

World Wide (Europe, Caribbean, Asia)

Meeting and greeting passengers at their arrival on board. Promoting, selling and arranging shoreexcursions (tours) offered in various ports. Organising and implementing any aspect of tour dispatch from the presentation in the arena of the next port to helping them choosing the best tours. Also in charge of all the back office aspects like issuing tickets.

Europe

Welcoming travellers at their arrival at the hotel and being their only representative of the company on the ground as well as an important cultural ambassador, offering commentary and interesting titbits of information, which allow them to fully experience and enjoy the European social, cultural and historical highlights. Before the tour starts, double.

Europe

Welcoming travellers at their arrival at the hotel and being their only representative of the company on the ground as well as an important cultural ambassador, offering commentary and interesting titbits of information, which allow them to fully experience and enjoy the European social, cultural and historical highlights. Before the tour starts, double.

Europe

Click to edit position descriptionWelcoming travellers at their arrival at the hotel and being their only representative of the company on the ground as well as an important cultural ambassador, offering commentary and interesting titbits of information, which allow them to fully experience and enjoy the European social, cultural and historical highlights..