Serena Formichetti Email & Phone Number

Rome, Latium, Italy

Rome, Latium, Italy

Responsibilities:- Be on top of Ticketing Procedures for all EU sites.- Prepare and monitor buy plan on a daily basis for the rest of the team.- Lead big buys projects, dividing the tasks between different team members- Responsible for keeping tickets-related data always updated across the different systems- Analyze tickets performances (retain vs wastage) and drive strategy improvements- Liaise with In Destination team / Sites Relationships team… Show more Responsibilities:- Be on top of Ticketing Procedures for all EU sites.- Prepare and monitor buy plan on a daily basis for the rest of the team.- Lead big buys projects, dividing the tasks between different team members- Responsible for keeping tickets-related data always updated across the different systems- Analyze tickets performances (retain vs wastage) and drive strategy improvements- Liaise with In Destination team / Sites Relationships team to be constantly updated on changes in costs and procedures.- Collaborate with Finance team in creating tickets budget and forecasts- Coordinate tickets uploading- Promptly report to leadership any issue or limitation in buying tickets- Create and update daily/weekly/monthly buy success reports to share with leadership Show less

Rome, Latium, Italy

Rome, Latium, Italy

London, United Kingdom

Create the “ultimate experience” for every client and achieving high levels of sales performance. Taking care of all tailor made requests from putting together the holiday to the follow up once back in order to deliver an amazing customer experience. In charge of distributing and organizing workload for my team members by allocating EMEA clients requests to the relevant expert.-Focused on finding my client the best luxury experiences for their travels.-Dealing with both French and… Show more Create the “ultimate experience” for every client and achieving high levels of sales performance. Taking care of all tailor made requests from putting together the holiday to the follow up once back in order to deliver an amazing customer experience. In charge of distributing and organizing workload for my team members by allocating EMEA clients requests to the relevant expert.-Focused on finding my client the best luxury experiences for their travels.-Dealing with both French and Italian speaking markets.-Working alongside our suppliers to form our clients their dream holidays.-Gaining further destination and product knowledge in all areas.-Booking long-haul, tailor-made itineraries worldwide using Amadeus. Show less

France

Responsible for testing and deploying technologies for Google Maps and act as a brand ambassador when meeting with clients on international scale. Part of my duties included collecting relevant data, installing and testing hardware, identify recurring problems and work with cross-functional teams to make improvements.

London, England Metropolitan Area

After receiving hotel requests from the sales department, in charge of selecting appropriate contracted and non-contracted hotels that meet the sales requirements either by phone, email, and fax in order to make reservations, prioritising the workload according to deadlines, arrival dates. Negotiating the best possible rates and conditions, such as cancellation and payment policies in order to close the sale. Inputting all details and rates into the in-house system. Focusing on Italy and France… Show more After receiving hotel requests from the sales department, in charge of selecting appropriate contracted and non-contracted hotels that meet the sales requirements either by phone, email, and fax in order to make reservations, prioritising the workload according to deadlines, arrival dates. Negotiating the best possible rates and conditions, such as cancellation and payment policies in order to close the sale. Inputting all details and rates into the in-house system. Focusing on Italy and France but open to any other countries based on the incoming requests. Once the sale is finalized, dealing with amendments and cancellations, inbound telephone and email enquiries and liaising with sales operations and accounts departments. Focusing on maintaining good relationships with existing suppliers and creating new ones in order to expand the database in order to always offer a suitable alternative. Show less

London, United Kingdom

In charge of overseeing everything regarding the hotel aspect of the tour, ensuring that everything run smoothly from the moment the clients arrived into the hotel until they leave. Liaise with the office in Japan and ensure that all hotel amendments, reconfirmation requests are met within the deadline. Contact hotels (by email/fax/phone) to advise rooming lists, arrival times, meal requirements, permit for the driver etc. Negotiate conditions such as cancellation policies, decrease of rooms… Show more In charge of overseeing everything regarding the hotel aspect of the tour, ensuring that everything run smoothly from the moment the clients arrived into the hotel until they leave. Liaise with the office in Japan and ensure that all hotel amendments, reconfirmation requests are met within the deadline. Contact hotels (by email/fax/phone) to advise rooming lists, arrival times, meal requirements, permit for the driver etc. Negotiate conditions such as cancellation policies, decrease of rooms and upgrades directly with the hotel. Double checking rates in order to ensure a correct and up to date record in the in-house computer system. Finally, address and investigate in a timely manner any complaint that might arise and proceed with negotiate the compensation with the hotel in order to meet the clients' and the hotel needs. Show less

London, United Kingdom

Handling incoming phone calls, online bookings and emails from travel agents and direct travellers in a timely manner. Able to detect the travellers’ needs and wishes in order to suggest suitable tours combined with extras like accommodation, insurance or flights using Amadeus GDS. Creating and updating electronic records of clients within the in-house server Compass and Sales Force. Suppling travellers with pertinent information and useful travel/holiday material. Collecting payments and… Show more Handling incoming phone calls, online bookings and emails from travel agents and direct travellers in a timely manner. Able to detect the travellers’ needs and wishes in order to suggest suitable tours combined with extras like accommodation, insurance or flights using Amadeus GDS. Creating and updating electronic records of clients within the in-house server Compass and Sales Force. Suppling travellers with pertinent information and useful travel/holiday material. Collecting payments and double checking invoices. Liaising with suppliers to make sure the right booking and reservation is in place.Always reaching team targets and individuals one’s whilst providing travellers with top class customer service. Taking care of unforeseen problems and complaints. Attending conferences and trainings to maintain familiarity with tourism trends and new products. Show less

World Wide (Europe, Caribbean, Asia)

Meeting and greeting passengers at their arrival on board. Promoting, selling and arranging shoreexcursions (tours) offered in various ports. Organising and implementing any aspect of tour dispatch from the presentation in the arena of the next port to helping them choosing the best tours. Also in charge of all the back office aspects like issuing tickets and brochure as well as coordinating with the local supplier ashore to ensure that an outstanding customer service would be deliver… Show more Meeting and greeting passengers at their arrival on board. Promoting, selling and arranging shoreexcursions (tours) offered in various ports. Organising and implementing any aspect of tour dispatch from the presentation in the arena of the next port to helping them choosing the best tours. Also in charge of all the back office aspects like issuing tickets and brochure as well as coordinating with the local supplier ashore to ensure that an outstanding customer service would be deliver throughout their experience on board. Once off shore, ensuring that travellers would make it to their correct activities.Being always available for the travellers to answer and resolve any enquiries or complaints during their voyage. Show less

Europe

Welcoming travellers at their arrival at the hotel and being their only representative of the company on the ground as well as an important cultural ambassador, offering commentary and interesting titbits of information, which allow them to fully experience and enjoy the European social, cultural and historical highlights. Before the tour starts, double checking budget and reservations as well as buying service in advance to cover the all duration of the tour. While on tour being in charge of… Show more Welcoming travellers at their arrival at the hotel and being their only representative of the company on the ground as well as an important cultural ambassador, offering commentary and interesting titbits of information, which allow them to fully experience and enjoy the European social, cultural and historical highlights. Before the tour starts, double checking budget and reservations as well as buying service in advance to cover the all duration of the tour. While on tour being in charge of all travel logistics. In constant contact with hotels, restaurants, and other service providers. Keeping an outstanding record of all the expenses and travel accounts in order to ensure compliance with company policies.Updating travellers’ sheets on travel destinations including sights, hotels, and restaurants. Beingavailable 24/7 to answer any queries or to deal with any problem that might arise. Constantly in control of the situation for the traveller’s own safety. Show less

Europe

Welcoming travellers at their arrival at the hotel and being their only representative of the company on the ground as well as an important cultural ambassador, offering commentary and interesting titbits of information, which allow them to fully experience and enjoy the European social, cultural and historical highlights. Before the tour starts, double checking budget and reservations as well as buying servicein advance to cover the all duration of the tour. While on tour being in charge… Show more Welcoming travellers at their arrival at the hotel and being their only representative of the company on the ground as well as an important cultural ambassador, offering commentary and interesting titbits of information, which allow them to fully experience and enjoy the European social, cultural and historical highlights. Before the tour starts, double checking budget and reservations as well as buying servicein advance to cover the all duration of the tour. While on tour being in charge of all travel logistics. In constant contact with hotels, restaurants, and other service providers. Keeping an outstanding record of all the expenses and travel accounts in order to ensure compliance with company policies.Updating travellers’ sheets on travel destinations including sights, hotels, and restaurants. Beingavailable 24/7 to answer any queries or to deal with any problem that might arise. Constantly in control of the situation for the traveller’s own safety. Show less

Europe

Click to edit position descriptionWelcoming travellers at their arrival at the hotel and being their only representative of the company on the ground as well as an important cultural ambassador, offering commentary and interesting titbits of information, which allow them to fully experience and enjoy the European social, cultural and historical highlights. Before the tour starts, double checking budget and reservations as well as buying servicein advance to cover the all duration of the… Show more Click to edit position descriptionWelcoming travellers at their arrival at the hotel and being their only representative of the company on the ground as well as an important cultural ambassador, offering commentary and interesting titbits of information, which allow them to fully experience and enjoy the European social, cultural and historical highlights. Before the tour starts, double checking budget and reservations as well as buying servicein advance to cover the all duration of the tour. While on tour being in charge of all travel logistics. In constant contact with hotels, restaurants, and other service providers. Keeping an outstanding record of all the expenses and travel accounts in order to ensure compliance with company policies.Updating travellers’ sheets on travel destinations including sights, hotels, and restaurants. Beingavailable 24/7 to answer any queries or to deal with any problem that might arise. Constantly in control of the situation for the traveller’s own safety. Show less