Serena Giancane Email & Phone Number

Las Palmas De Gran Canaria Area, Spain

My mission is to dynamize and facilitate the workflow within the departments of an eCommerce agency in evolution.Management following the Agile principles and OKRs methodology, planning strategies, documentation, and implementation of new processes: Favro, Miro, Slite, Slack, Google Workspace, Weekdone, Clickup, Airtable.Boost new partnerships and sales leads (outbound calls): Linkedin, Hubspot, HellosignClient and providers administrative management: Freshbook.HR management: Homerun, Linkedin Jobs, Factorial.Organization and participation in events and fairs.

Las Palmas De Gran Canarias

L1 customer service, onboarding, and issues resolution via phone, chat, and emails: Google Workspace, Trello, and Zendesk.Providers and clients administrative management: SumUp, Microsoft Office.PM and development team support in agile projects: Jira.Knowledge base creation: Confluence.

Las Palmas De Gran Canaria Area, Spain

Multiplatform and multilanguage support in relation to dental treatments: GesdenDoubts, and issues resolutionBilling Radiological image processing: CS 3D Imaging Software.Providers and prosthetic laboratory relations.

Las Palmas De Gran Canaria Area, Spain

B2B Support service solving L1 technical issues: Jira.Calls and emailsKnowledge base editing and updatingClient training live demo and related articlesProduct configuration following strict deadlinesParticipation in the monthly meetings to discuss needs and future improvementsPL and other development team members daily support: organizing and prioritizing tasks following the Agile methodology.

Dublin

Data accuracy evaluation of Google Maps businesses across the Italian market within a strict policy workflow, identifying patterns based on multiple sources, highlighting the benefits of the service, always providing an outstanding customer experience.Professional multilanguage support to Legal Department in order to solve high-class issues.Participation in monthly worldwide special projects within LDO and weekly training in a proactive and dynamic way.Support training to new hired and colleagues during team weekly meeting.

Dublin

Excellent multiplatform support service to B2B clients mainly for the Italian market and Spanish one when required: management of invoices and internal reports in a timely and accurate manner according to business deadlines, resolutions of technical issues, and identification of sales opportunities.Technical and administrative support to the Sales department enhance and streamline the workflow within the department.Training and mentoring to new hired.

Dublin

B2C Multiplatform L1 technical support, Italian and the Spanish markets, for the Microsoft Xbox project on the following business lines: Hardware, Live, Billing, and Retention of product subscribers, ensuring quality standards and contracted SLA, providing always an excellent customer experience.

Sevilla Area, Spain

Sample preparation and execution of physical, chemical, and microbiological analysis of drinkable and sewage water, using standardized methods and legislation.Quality control of laboratory equipmentCollaboration in quality management system documentation editing, in accordance with management standards ISO 9001, 17025 and 17020.

Salamanca, España

Master degree thesis: STUDY OF SIGNALLING PATHWAYS THAT ARE ACTIVATED DURING THE MEGAKARYOCYTE DIFFERENTIATION OF K562 AND HEL CELLS. (English draft).Obtained data have been used in a poster presented in the “XXXIII Congreso de la Sociedad Española de Bioquimica y Biologia Molecular”, Cordoba, Spain (14-17/09/2010).Research tecniques:- Cell culture.- Bradford assay.- Western blot.- Enzimatic activity.- Flow cytometry to analize cellular differentiation markers.- Cell vitality markers.- Measure of ROS levels.

Milan

Bachelor degree thesis.EFFECT OF A SINGLE DOSE OF IONIZING RADIATION ON THE KERATINOCYTES PROLIFERATION IN ORGANOTYPIC CULTURE OF HUMAN SKIN.Research techniques:- Inclusion of biopsy fragments in paraffin. - Microtome cut. - Hematoxilyn-eosin stain.- Immunofluorescence experiments.- Optic microscopy and fluorescence. - Development of digital images to optic microscope.- Image processing.

Master'S Degree, Human Research Biology

Activities and Societies: Erasmus Project3 years of Biology Bachelor degree plus 2 years of Human Research Master degree

Health Centers Administration

Quality, Enviroment And Occupational Safety And Health Manager, Management Standards Iso 9001, 14001 And Ohsas 18001 )”

Laboratory´S Quality, Iso 17025

Biology Master Degree, Biology, General

Activities and Societies: Erasmus projectMaster degree Thesis, Biochemistry and Molecular Biology Laboratory of Salamanca University, Spain.

Education record