MYP Chinese Language and Literature TeacherHomeroom teacherGrade Level Leader

MYP G8/9 Chinese Acquisition Phrase 1-2 Teacher DP G11 Chinese Ab-initio support teacher Secondary School Library Technician

• Plan, revise, record and follow units of teaching work, provide an authentic ChineseLearning environment• Deliver developmentally appropriate learning experiences for students• Support student involvement through afterschool enrichment activities• Provide differentiated support and timely feedback to students• Collaborate with colleagues and use a variety of teaching protocols to engage students• Develop professionally by being active in professional growth experiences such as courses,workshops, conferences• In charge of circulation of library resources including online cataloguing

Oversee daily call center performance and responsible for the KPI of the call center serviceGuarantee the customer services qualty and handle all customer complaints timely and efficiently Bridge the smooth communication between call center and internal teams to ensure the customer satisfacation. Prepare operational reports, to create strong monitoring and tracking of call center Lead the call centers merge project by working with EB and extenal vendorsOrganize store member event"Prestige Night".Responsible for member birthday gift management, including stock control and communication execution

Responsible for sales administration, answer enquiry, tele-prospecting, quotation, contract, project coordination and order processing Processe orders from our customers and input the order information in the BPCS/SAP system. Provides order confirmation and delivery confirmation to the customers. Arranges delivery to customers on time after having ensured that either payment from the customer is received or the credit limit is not exceeded. Work together with the Finance in following up the customers outstanding payments. Solve the complaints from customer on time. Prepare a weekly report of all overdue backlog orders, explain the status, reasons and solution to Customer Service Manager Other related matters as required by the ManagementPlace purchase order to supplier in abroad and follow up the shipment. Ensure best service render in professiona manner.

Responsible for inputting sales/purchase order in ERP system correctly Update sales/purchase order status for sales and customers Follow sales/purchase order status/customer picking Tracking goods delivery, feedback shipment status as customer's request Making report as team leader request Assistant to solve delivery issue Assistant to finish order team task Daily processing in ERP Updating basic data in ERP Customer contract and documents preparing and filing Vendor order filing, and collecting payment documents