Serena Hendricks, Ma Email and Phone Number
Serena Hendricks, Ma work email
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Serena Hendricks, Ma personal email
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Strong communicator who effectively influences those around her to have meaningful impact on business. Enthusiastic Manager with a proven track record to improve process and performance for existing and new business. Demonstrated ability to grasp new ideas quickly and integrate them into desired results; handling challenging situations with a demonstrated history of positive outcomes.Specialties: Project Coordination, Relationship Development, On-site Logistics, Supervision, Business Development, Survey Writing & Implementation, Performance Improvement, Oral/Written skills, Data Analysis, Customer Service/Support, Adaptability, Microsoft Office Suite, SPSS, SAS and Minitab, Goal Setting/Achievement, Process Improvement, UAT data testing, SQL/Microsoft Power BI
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System AnalystCloudmed Oct 2021 - Present
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Data AnalystLaunch Consulting Group Feb 2021 - May 2021Managed field escalations related to quota distribution and management, providing documentation and training. ➢ Processed timely and accurate quota shifts; audited/validated quotas; distributed quotas; and performed audit management of reports using existing Microsoft Power BI® dashboards by querying and pulling Microsoft internal data. -
Data AnalystFirst Choice Health Jun 2019 - Feb 2021Seattle, WashingtonPrepared and audited various benefit reporting (PMPM, per 1000, etc.) through critical thinking and problem-solving using SQL, MS Excel, and MS Access. Conducted User Acceptance Testing (UAT) data testing for current and new database integrity. Worked with pharmacy (PBM) invoices and data to ensure data quality.➢ Data mined cost-benefit and trend data using SQL, Deerwalk® Plan Analytics and the Milliman MedInsight® Portal. ➢ Created and analyzed year end reporting for clients using Microsoft Power BI® dashboards. -
Healthcare Informatics AnalystHealthcare Management Administrators Mar 2017 - Oct 2018Bellevue, WashingtonPerformed financial and benefit analysis, ensured data integrity, maintained, and built relationships with key stakeholders. Applied cost-benefit and trend analysis for clients and brokers to assist with plan building, benefit recommendations, and population health. Analyzed medical coding (ICD-10, CPT, etc.) and presented data and insights to external clients and brokers using MS Power Point. ➢ Utilized BENEFITFOCUS® and MS Excel to mine data for cost-benefit and trend analysis reporting. ➢ Created and analyzed KPI dashboards to provide metrics for clients and internal operational teams. ➢ Led team for on-boarding and training. ➢ Implemented PWI’s (Procedural Work Instruction) documents for team processes. -
General ManagerCleveland Cinemas Aug 2012 - Feb 2017Oberlin, OhioSupervised and disciplined up to 20 theater staff, which includes all managers, floor staff and a cleaning company. Controlled all theater costs and expenditures (i.e. payroll, operational supplies, HVAC and power management) along with maintaining and supplying all human resources. Implemented all new policies, procedures, special programs, and marketing directives. ➢ Opened new theater and managed complete start-up.➢ Successfully hired, trained and promoted 3 staff from floor management to supervisors.
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Location Marketing Manager / Assistant ManagerCleveland Cinemas Jun 2011 - Jul 2012Solon, OhioEstablished lead position on all off-site marketing efforts. Proposed new marketing ideas, strategies and promotions based on analytical information available. Assisted with execution of developing new/existing relationships with neighboring communities and business organizations. ➢ Established market awareness still used by corporate office
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Assistant ManagerCleveland Cinemas Dec 2010 - Jun 2011Solon, OhioSupervised and disciplined up to 15 theater floor staff and supervisors. Assisted with management of the booth and general booth maintenance. Assisted with enforcement of all human resource policies and procedures. Assisted with enforcement of all theater operation policies and procedures, including theatre costs and expenditures.
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Administrative AssistantFhi Heat, Inc. Jul 2010 - Oct 2010 -
Administrative Graduate AssistantCleveland State University Aug 2008 - Jun 2010Supported school’s Administrative Coordinator with operating budget using PeopleSoft Financial Systems. -
Qualitative Research AssistantCleveland State University Dec 2009 - Feb 2010Assisted in qualitative research by transcribing recorded interviews to be used for business analytics.
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Executive AssistantAccuhend Tax & Bookkeeping Service Feb 2002 - Feb 2009Manage office organization through office filing, data entry and technical troubleshooting
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Special Event InternCleveland Museum Of Contemporary Art Dec 2007 - May 2008Managed patron communication and provided a pleasant experience with the museum and the art work. Conduct a cost-benefit and trend analysis to help maintain auction revenue for the current year using Excel software.
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Research AssistantCleveland State University Jun 2007 - Aug 2007Cleveland/Akron, Ohio AreaPerformed transcription, data entry, coding and survey writing for quantitative research.
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Student Assistant/ProjectionistCleveland State University Aug 2006 - Dec 2006Assisted with planning class materials and controlled audio/visual equipment for multiple class sessions.
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Personal Recruiter/ReceptionistVector Marketing May 2006 - Aug 2006Supplied new sales representatives via telephone interviewing and screening, increasing new hires by 30%.
Serena Hendricks, Ma Skills
Serena Hendricks, Ma Education Details
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Applied Communication Theory & Methodology
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Marketing, Business Statistics
Frequently Asked Questions about Serena Hendricks, Ma
What company does Serena Hendricks, Ma work for?
Serena Hendricks, Ma works for Cloudmed
What is Serena Hendricks, Ma's role at the current company?
Serena Hendricks, Ma's current role is System Data Analyst.
What is Serena Hendricks, Ma's email address?
Serena Hendricks, Ma's email address is s.****@****ail.com
What schools did Serena Hendricks, Ma attend?
Serena Hendricks, Ma attended Cleveland State University, Cleveland State University.
What are some of Serena Hendricks, Ma's interests?
Serena Hendricks, Ma has interest in Civil Rights And Social Action, Education, Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Serena Hendricks, Ma known for?
Serena Hendricks, Ma has skills like Marketing, Interviews, Microsoft Office, Team Building, Sales, Spss, Management, Qualitative Research, Data Entry, Project Planning, Peoplesoft, Event Planning.
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