-Reconcile monthly reports for multiple accounts. -Process Pharmacy and Optical refunds monthly as well as issuing special check requests from Compliance or patients/carriers. -Led efforts to streamline and automate processes; create and update Standard Operating Procedures (SOPs)

-Provide and support the implementation of business solutions by building relationships and partnerships with vendors--via emails, phone calls, or meetings-Work with internal, cross-functional teams as well as vendors to identify, collect, and analyze discrepancies and escalating risks and concerns-Designed and maintain reporting for better management of productivity

-Pull analytical data and compare with carrier statements to research and effectively solve areas of problem for our carriers-Work closely with carriers to audit and reconcile both the carrier and our books-Schedule meetings for carriers and our leadership team

-Effectively solve and respond to carrier queries through emails and phone calls-Direct leader alongside manager that Team reports issues and daily duties to-Accommodate carriers with special requests to meet service critical deadlines

-Responsible for many administrative duties/tasks: answering phone calls, scheduling appointments, helping students complete FAFSAs, loan agreements, and scholarship contracts-Scanned, indexed, and filed confidential verification-Developed and completed new filing systems

-Responded to customer calls and special requests-Maintained good relationships with customers by demonstrating positive, professional character-Trained co-workers to enhance customer service

-Program coordinator for multiple events-Managed other electronic/media communication tools-Design mail merge ready spreadsheets in Excel

-Trained associates on safety and proper use of catering appliances-Worked special events for Chancellor, Chamber of Commerce, and other organizations in the community-Secured a safe, clean, and friendly environment