Customer Support Manager (Novaris Pty Ltd)
Current- Ordering and maintaining finished goods stock levels- Customer and sales team support- Providing international customers with pre-sale proforma invoices- Customer order entry, acknowledgement and providing estimated delivery dates- Confirmation of delivery shipping methods and requirements with customer and clear communication of this to the Store Person- Dispatch notifications- Monitor factory and delivery progress for customers- Answer customer queries with… Show more - Ordering and maintaining finished goods stock levels- Customer and sales team support- Providing international customers with pre-sale proforma invoices- Customer order entry, acknowledgement and providing estimated delivery dates- Confirmation of delivery shipping methods and requirements with customer and clear communication of this to the Store Person- Dispatch notifications- Monitor factory and delivery progress for customers- Answer customer queries with support from Global Sales Manager- Maintain the daily production schedule ensuring each workshop is aware of and working towards the daily production priorities Show less