Serena Morrone B. Sc. (Hons.)

Serena Morrone B. Sc. (Hons.) Email and Phone Number

Manager of Business Operations Support Services (BisOpSS) at The Hospital for Sick Children @ The Hospital for Sick Children
toronto, ontario, canada
Serena Morrone B. Sc. (Hons.)'s Location
Toronto, Ontario, Canada, Canada
About Serena Morrone B. Sc. (Hons.)

I am currently working at SickKids Research Institute, leading many different projects and running various large-scale annual reports. Technology is something that comes naturally to me, and I thoroughly enjoy learning new software and finding the ones to optimize work.

Serena Morrone B. Sc. (Hons.)'s Current Company Details
The Hospital for Sick Children

The Hospital For Sick Children

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Manager of Business Operations Support Services (BisOpSS) at The Hospital for Sick Children
toronto, ontario, canada
Website:
sickkids.ca
Employees:
5682
Serena Morrone B. Sc. (Hons.) Work Experience Details
  • The Hospital For Sick Children
    Manager, Business Operations Support Services (Bisopss)
    The Hospital For Sick Children Oct 2022 - Present
    Toronto, Ontario, Canada
    Led and directed work of a diverse team of five (5) full time employees, one (1) part time returning from leave employee and three (3) students, who provide services to all of the research institute and handled hiring, training and terminationAssembled and supported a team of employees shifted to the BisOpSS team due to departmental structural changes while being an interim managerMaintained professional, organized, and psychologically safe environment for employees so all employees… Show more Led and directed work of a diverse team of five (5) full time employees, one (1) part time returning from leave employee and three (3) students, who provide services to all of the research institute and handled hiring, training and terminationAssembled and supported a team of employees shifted to the BisOpSS team due to departmental structural changes while being an interim managerMaintained professional, organized, and psychologically safe environment for employees so all employees felt a sense of belongingDeveloped and implemented engagement practices to combat burnout and isolation due to hybrid work environmentCross-trained existing employees to maximize team agility and performanceResolved staff member conflicts, actively listening to concerns and finding appropriate middle ground/resolutionsDeveloped and implemented business strategies to achieve business goals and stay competitiveDeveloped equitable, fair and psychologically safe hiring and onboarded practices Show less
  • The Hospital For Sick Children
    Senior Business Operations Analyst, Business Operations Support Services (Bisopss)
    The Hospital For Sick Children Nov 2021 - Oct 2022
    Toronto, Ontario, Canada
    - Manage the special project initiatives for Research Awards and Financial Services team.- Analyze and gather requirements with internal clients through interviews, workshops, observation,needs assessments, and other elicitation techniques- Develop effective and efficient ways of utilizing the systems and data at hand to prepare and presentvital information to a variety of stakeholders.- Development of customized reports to various end users and stakeholders.- Lead large… Show more - Manage the special project initiatives for Research Awards and Financial Services team.- Analyze and gather requirements with internal clients through interviews, workshops, observation,needs assessments, and other elicitation techniques- Develop effective and efficient ways of utilizing the systems and data at hand to prepare and presentvital information to a variety of stakeholders.- Development of customized reports to various end users and stakeholders.- Lead large scale annual reporting for internal and external stakeholders- Lead the compilation and reconciliation process for ad hoc report requests- Lead the development of Power BI applications for the Research Awards and Financial Services team Show less
  • The Hospital For Sick Children
    Grants Officer
    The Hospital For Sick Children Mar 2020 - Nov 2021
    Toronto, Ontario, Canada
    - Oversee and coordinate the administrative and financial aspects of operating grant applications, including reviewing operating grant applications for compliance, completeness, and correctness and reviewing project budgets. - Provide project management oversight on large, complicated, or multi-site applications with other Universities and Hospitals. - Draft institutional correspondence, forms and assurances including briefing and approval memos to Executives as they relate to… Show more - Oversee and coordinate the administrative and financial aspects of operating grant applications, including reviewing operating grant applications for compliance, completeness, and correctness and reviewing project budgets. - Provide project management oversight on large, complicated, or multi-site applications with other Universities and Hospitals. - Draft institutional correspondence, forms and assurances including briefing and approval memos to Executives as they relate to operating grant applications and grants management. - Maintain working relationships with counterparts at granting agencies and collaborating Research Institutes. Serve as a hospital-wide subject matter expert in SickKids grant application policies, practices and processes and act as a general resource for the SickKids Research Community. - Maintain an in-depth knowledge of the overall research funding environment, the competitive grant application process and the policies and procedures of individual funding agencies both in Canada and abroad (e.g. Canadian Institutes of Health and National Institutes of Health). Show less
  • The Hospital For Sick Children
    Research Analyst Student
    The Hospital For Sick Children Aug 2019 - Mar 2020
    Created and maintained three SharePoint Databases / Websites, ran queries for statistical analysis, visually representing the data in reportsCreated and maintained multiple PowerBi DashboardsPart of the High-Tech Club where lead PowerBi training and explored new software for the department
  • The Hospital For Sick Children
    Research Contracts Management Office (Rcmo) Administrative Assistant
    The Hospital For Sick Children May 2019 - Mar 2020
    Toronto, Canada Area
    I am bridging the gap between those requesting any contracts with those who are writing the contracts. Responsible for:- Triaging incoming contract requests and sending them to the appropriate groups, either legal or grants offices. - Maintaining databases and running queries for statistical analysis. - Obtaining signatures from responsible parties and verifying requests are valid
  • Humber College
    Research Analyst
    Humber College Aug 2019 - Nov 2019
    Conducted research on a piloted version of the Caregiver Training Workshop Communicated with participants about the consent process, expectations, logistics and the ethics of the research Distributed surveys and maintained a record of all participation/attendance to the workshop
  • Peel Regional Police
    Digital Technology Service Center Analyst
    Peel Regional Police Jun 2018 - Dec 2018
    Ontario, Canada
    Delivered front-line service provider for any Civilians/Officers experiencing technical problemsAssisted in a pilot project for providing encrypted USBs to officers; provisioning, deploying and troubleshooting USBsAssisted in upgrading the interview recording system by performing testing and creating visual representation for feedback/recommendations Conducted research on the old system to determine how much hardware space was needed on the new servers to ensure there… Show more Delivered front-line service provider for any Civilians/Officers experiencing technical problemsAssisted in a pilot project for providing encrypted USBs to officers; provisioning, deploying and troubleshooting USBsAssisted in upgrading the interview recording system by performing testing and creating visual representation for feedback/recommendations Conducted research on the old system to determine how much hardware space was needed on the new servers to ensure there was room for long-term storage of interviews Shared a visual representation of all analysis weekly to project manager and other members of the team Show less
  • Ryerson University
    Research Assistant
    Ryerson University Oct 2017 - May 2018
    Toronto, Canada Area
    Participated actively and often contributed to all laboratory activities and meetingsVisually represented and presented experimental data with colleagues and supervisors in lab meetingsConduct data analysis of results using ImageJ and visually represented the analysis in weekly meetingsParticipated in weekly journal clubs to read current and relevant research in the field
  • Ryerson University
    Research Project Coordinator
    Ryerson University May 2017 - Aug 2017
    Toronto, Canada Area
    Created and maintained three databases to facilitate lab organizationConducted lab chores, autoclaving, cleaning velvets, making media and buffersDeveloped and implemented protocols receiving and documenting ordersConsulted with sponsors, vendors and project proponents to achieve the best products, through cost-benefit analysis and market researchPrepared plans and schedules for project work, tracked progress and provided solutions for each member of the… Show more Created and maintained three databases to facilitate lab organizationConducted lab chores, autoclaving, cleaning velvets, making media and buffersDeveloped and implemented protocols receiving and documenting ordersConsulted with sponsors, vendors and project proponents to achieve the best products, through cost-benefit analysis and market researchPrepared plans and schedules for project work, tracked progress and provided solutions for each member of the laboratory Show less
  • Cineplex
    Kitchen Staff
    Cineplex Jan 2017 - May 2017
    Toronto, Canada Area
    Responsible for preparing and plating all the food offered by Cineplex to the VIP guests in both lounge and in-seat servicesWorking in a high-pressure, fast-paced environment, while maintaining a high-standard of hospitalitySet up and stock stations with all necessary ingredients such as sauces, meats, vegetables and dairy productsEnsuring the highest standards of food quality, following plating guidelines to produce fast, high-quality food for the guestsWork as… Show more Responsible for preparing and plating all the food offered by Cineplex to the VIP guests in both lounge and in-seat servicesWorking in a high-pressure, fast-paced environment, while maintaining a high-standard of hospitalitySet up and stock stations with all necessary ingredients such as sauces, meats, vegetables and dairy productsEnsuring the highest standards of food quality, following plating guidelines to produce fast, high-quality food for the guestsWork as part of a team, both as a leader and a line workerAct as a team lead, ensuring all orders are being made correctly, in a timely manner and at the highest quality Show less
  • Nespresso Sherway
    Boutique Specialist
    Nespresso Sherway May 2016 - Sep 2016
    Toronto, Canada Area
    Provide optimal customer service in a one-on-one manner to determine clients’ needs and wants, ultimately advising them which product is best suited for them Maintained boutique appearance, preparing and cleaning displays, machines and accessories according to company policy on a daily basis Work alongside colleagues to rectify any concerns or problems held by the clients in regards to their machines, capsules or club membership Provide coffee samples to potential… Show more Provide optimal customer service in a one-on-one manner to determine clients’ needs and wants, ultimately advising them which product is best suited for them Maintained boutique appearance, preparing and cleaning displays, machines and accessories according to company policy on a daily basis Work alongside colleagues to rectify any concerns or problems held by the clients in regards to their machines, capsules or club membership Provide coffee samples to potential clients to determine which coffee blends are their favourites while upselling them to newer and/ or different blendsEducated clients on the history of the company, providing them with the true Nespresso luxury experienceHandled money, and optimized sales to increase profit and customer loyalty Show less
  • Pc Cooking School
    Assistant Chef
    Pc Cooking School May 2015 - May 2016
    Toronto, Canada Area
    Organize and run classes and birthday parties for children ages 3-15 Responsible for the cleaning and setup of the facility both before and after classes Provide the children with detailed, educational, and fun instructions for cooking the food, behaving in the kitchen and using the kitchen tools safely and correctly Teach the children the nutrition and ingredients found within the food they are cooking Assist chefs during adult classes - set up/ clean up of… Show more Organize and run classes and birthday parties for children ages 3-15 Responsible for the cleaning and setup of the facility both before and after classes Provide the children with detailed, educational, and fun instructions for cooking the food, behaving in the kitchen and using the kitchen tools safely and correctly Teach the children the nutrition and ingredients found within the food they are cooking Assist chefs during adult classes - set up/ clean up of room, help with the preparation of food, serve food and wine Show less
  • Bowlerama West
    Hostess Server
    Bowlerama West Aug 2011 - Aug 2015
    Toronto, Canada Area
    Organize children for the party; assist with shoes and setup of computers for the bowlersSet up and clean up party roomsPrepare food and drinks for the party/ public & league bowlersAssist parents in running the party General customer service and bowling alley cleanup as needed
  • Diamond Integrated Marketing
    Motivator
    Diamond Integrated Marketing Jul 2014 - May 2015
    Toronto, Canada Area
    Attend Pride Parade, hosted by clients and help distribute product samplesRepresent clients at events/parades/on streets

Serena Morrone B. Sc. (Hons.) Education Details

Frequently Asked Questions about Serena Morrone B. Sc. (Hons.)

What company does Serena Morrone B. Sc. (Hons.) work for?

Serena Morrone B. Sc. (Hons.) works for The Hospital For Sick Children

What is Serena Morrone B. Sc. (Hons.)'s role at the current company?

Serena Morrone B. Sc. (Hons.)'s current role is Manager of Business Operations Support Services (BisOpSS) at The Hospital for Sick Children.

What schools did Serena Morrone B. Sc. (Hons.) attend?

Serena Morrone B. Sc. (Hons.) attended Humber College, Ryerson University.

Who are Serena Morrone B. Sc. (Hons.)'s colleagues?

Serena Morrone B. Sc. (Hons.)'s colleagues are Nerissa P., Arlene Amante, Nida Farooq, Alyssa Paoletti, Phd, Tatiana Uribe, Michelle Fantauzzi, Nadia Tavernese.

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