Serena R Email & Phone Number

Brisbane, Queensland, Australia

An Allied Health clinic providing Exercise Physiology, Physiotherapy, Athletic Development and Dietetics services to general populations, athletes, NDIS clients, DVA clients, WorkCover and insurance clients, and those under chronic disease management plans through Medicare (TCAs). Key responsibilities include:* Managing the day-to-day operations * Budgeting, Account Reconciliation, Invoicing, Payroll (Xero)* Rostering and diary management (through Cliniko)* Preparing and presenting weekly and monthly financial and performance reports to the Directors* Implementing processes designed to improve overall business efficiency* Creation, documentation and implementation of an official employee lifecycle from recruitment through to exit interview, including onboarding and ongoing performance reviews* Contract and Policy writing* Creation and management of company website (Squarespace)* Creation of print and digital marketing assets (Canva, Photoshop)* Email campaign management (using Mailchimp)* Managing a junior Administration Assistant (training, assigning work, managing KPIs)* Managing relationships with relevant stakeholders / business contacts / sponsorships* Liaising with plan managers and completing claims for eligible services under DVA, Medicare and NDIS and completing service agreements where relevantNotable Achievements* Created an Employee Handbook: a resource for staff members on company policies and procedures, plus step-by-step instructions on everything they need to successfully perform in their individual role and as part of the wider team* Created and documented an end-to-end employee lifecycle* Created company branding style guide* Rebuilt original (static) company website, SEO

Brisbane, Queensland, Australia

Responsible for marketing of the "software product" and human resources management for Codebots and its sibling companies WorkingMouse (software development) and Rogue Two (software support)Key responsibilities included:* Create, implement and manage the employee lifecyle of all three companies (~60 staff), i.e. recruitment, onboarding, conflict resolution* Management to Employee communications* Managing end-to-end employee lifecycle* Conducting company surveys, compiling and presenting reports* Conducting company-wide policy training* Internal cultural events / External community events* Representing the company at external industry events* Managing sponsorships of university clubs and societies* Social media, copywriting (social media and web), content creation (research and blog writing)* Writing tender and award applications* Email campaign management (using Drip)*Company process documentation and training (Confluence)Notable Achievements:* Developed, documented and implemented a formal employee lifecycle from recruitment through to exit interview* Developed, documented and implemented a formal pay review process that promoted achievement-based growth* Represented the company as a human resources specialist in a panel on “Recruiting for Startups”

Assistant to the Marketing Manager and Executive Assistant to the entire C-suite management team during a 12-million dollar full club renovation.

Brisbane, Queensland, Australia

Excelling in a variety of departments including registers, the returns & special orders desk, the nursery, the toolshop, the timberyard, builders and the trade desk, homewares, the cafe and community relations (kid's classes and family nights). Trained to cut timber on the saws and participated in a full store refit and refurbishment.

Bachelor'S Degree, Communication

Activities and Societies: Received a Dean's Commendation for High Achievement 2012 - 2015Major: Public Relations

Bachelor'S Degree, Journalism