Serena B 👋🏼 Email & Phone Number

South Africa

South Africa

I have been actively involved in the rescuing of animals around my community for over 10 years.I provide homes to cats and dogs that are in need of special care and that are homelessI worked hand in hand with my local animal shelter in order to provide support for animals in need.I also work closely with a few individuals from nature reserves that are able to take over animals that I am unable to look after such as birds, bats, snakes ETCI have been managing the funding of looking after the rescue animals on my own.I have dedicated every inch of my own time and Resources to making a difference to their lives of those who cannot do it on their own without our help. Animal rescuing and rehabilitation is my life purpose and my passion. My plan is to eventually start my own nonprofit organization to provide a sanctuary where animals can live healthily and be loved.

South Africa

- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products. • Developed and implemented comprehensive client onboarding process • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth. • Provided exceptional customer service, resolving issues promptly and maintaining client trust. • Increased lead generation with strategic email marketing initiatives and optimized landing pages. • Built prospect lists of potential new customers through research and identification of business opportunities • Collaborated with sales teams to ensure accurate lead tracking

South Africa

- New Lead Generation and nurturing. • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction. • Built and maintained relationships with new and existing clients while providing high level of expertise-Participated in staff meetings to discuss innovative strategies to improve services. • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth. • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions. • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process. • Increased lead generation with strategic email marketing initiatives and optimized landing pages. • Managed lead generation channels simultaneously, ensuring consistent results across all platforms.• Built prospect lists of potential new customers through research and identification of business opportunities.• Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.• Leveraged automation tools to maximize productivity while minimizing manual effort involved in managing the pipeline of leads generated

South Africa

- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products. • Developed and implemented comprehensive client onboarding process • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth. • Provided exceptional customer service, resolving issues promptly and maintaining client trust. • Increased lead generation with strategic email marketing initiatives and optimized landing pages. • Built prospect lists of potential new customers through research and identification of business opportunities • Collaborated with sales teams to ensure accurate lead tracking

Gauteng, South Africa

Sourcing and onboarding of Business clients, Inbound and Outbound sales and client service, Telephonic communication with business clients, opening of Business Accounts, fraud monitoring and prevention, Complaints resolution, Upselling additional products and services to clients, Compliance with financial laws, Administration, accuracy of financial documents, achieving of performance based targets, Business insurance sales and positioning, Merchant/POS sales and positioning, Payment Solution/Payroll Tools sales and positioning, Inbound and outbound Capitec Business assistance to Capitec Retail Branches, Quality assurance of Inbound and outbound calls, Merchant Services/POS sales and support, Business Credit Scoring for Overdraft, Business Insurance Sales, assessing business financials, Drafting of Agreements, Performance Campaigns, Service request submissions, Business clients onboarding, liaising with a variety of Business Banking departments, Administration, timekeeping, Telephonic ID Verification, System proficiency: Salesforce, Onbase, Documentum, ITSM, OUTsurance, Bancs Verint, MS Office, Power BI, Presence, Amazon Web Services, Telephony, Switch Board, CIPC/Biz Portal, This Is ME, MS Teams (Internal And External Clients)

Pretoria, Gauteng, South Africa

Onboarding and training of new employees in the branch, Coaching and development, Fraud monitoring, Mandating of Loans, New Accounts and Insurance policies, Performance management, Ensuring Optimum Functioning And Running Of The Branch( Card Stock , Alarm Testing , Stationary Orders , Monthly Report Development) , People Development, Legal Escalations/Subpoenas, Bank / Cash Teller, Dealing with multitudes of departments such as Forensics, Disputed Transaction, Card Disputes , Collections, Helpdesk , CAT, CPI, fraud monitoring , Reporting Directly To Regional Manager In The Absence Of Management, Look And Feel Of The Branch, Staff Leave and Shift Planning, Manager Presentations To Regional Manager, Telemarketing , Insurance Policy Sales and Aftercare, Resolution Management, Conducting and implementing of DBV Mandates in branch, Regional Performance and Development champ, Compliance and adherence to policies and procedures, Developing and implementations of performance game plans, Operating branch in the absence of branch manager, monitoring and coaching performance results within the entire regional unit, monitoring and driving growth and development within the entire region. Outbound Call center sales to existing client, System Proficiency: Bancs, Strack, Presence, Alpha, ITSM, Sage, Verint, MS Office, Power BI, Telephony, Workforce Planner, Staffing systems.

Pretoria, Gauteng, South Africa

Efficiently and Effectively Running the Branch in the Absence of Management Issuing of Loans, Opening Of Accounts, Client service , Assisting clients with their transaction needs, Multitudes of Administration and filing, Dealing With Client Complaints and Problem Solving, Fraud Prevention and Monitoring , Report Analysis , Performance Analysis , Performance Management , Client Relationship Management , Direct Reports / Reporting ,|Garner participation- Ensuring Optimum Functioning And Running Of The Branch( Card Stock , Alarm Testing , Stationary Orders , Monthly Report Development) , People Development, Legal Escalations/Subpoenas, Bank / Cash Teller, Dealing with multitudes of departments such as Forensics, Disputed Transaction, Card Disputes , Collections, Helpdesk , CAT, CPI, fraud monitoring , Reporting Directly To Regional Manager In The Absence Of Management, Look And Feel Of The Branch, Staff Leave and Shift Planning, Manager Presentations To Regional Manager, Telemarketing , Insurance Policy Sales and Aftercare, Resolution Management

Pretoria, Gauteng, South Africa

All Brands of Mobile Sales, Laptop Sales, Client Relationship Management, POS ( Handling all amounts of cash, Cashing Up), Consultant Compliance Checks ( Audits), New Line Applications, Business Applications, Upgrades, ADSL Queries, Device Configurations and Setup, Stock Management, Customer Authentication (Fraud Checks), Credit Vetting and Credit Management, Timesheets and Leave Balances, Ensuring Customer satisfaction ( Attending to Detractors and Fixing the issues on hand with the customer)

Pretoria, Gauteng, South Africa

New Line Contracts, Mobile Sales, Lap Top Sales, Contract Retentions (Upgrades), Accessory Sales, Phone Repairs, Customer Care, Dealing With Trade Partner And Credit vetting, Assisting Customers With Their Queries. Fraud Checks, Filing, Order and postal of customer documentation.

Pretoria, Gauteng, South Africa

New Line Contracts, Mobile Sales, Contract Retentions (Upgrades), Accessory Sales, Phone Repairs, Customer Care, Dealing With Trade Partner And Credit vetting, Assisting Customers With Their Queries.

Pretoria, Gauteng, South Africa

Sanitation of Working environment, Stocktaking, Customer Service, Dealing With All Amounts of Money, Cash Ups, Placing Telephonic and Over The Counter Orders, Supervising FOH, Store Administration

Pretoria, Gauteng, South Africa

Ordering of stock relating to vehicles, receiving of stock Quotations, Filing, Invoices, Receptionist, Bookkeeping

Certificate, Business Analysis, Certification Of Completion Of Business Analysis

Nqf Level 5 In Agile Banking, Banking And Financial Support Services

Nqf Level 4 In Banking, Banking And Financial Support Services

Matric Certificate With A Bachelors Degree Entry, Matric