Engage and support customers with both strategic management consulting and technology engineering and managed services. Provide industry thought leadership and trusted advisory to foster partnerships and provide innovative solutions. Contribute strategically to MGT’s growth and evolution geographically, across industries, and increasing service categories.

Technical and strategic thought leadership, executive sponsor for top customers, keynote speaker, executive briefing host, and shape product roadmap. Deliver executive sponsorship to key global customers to facilitate their strategic initiatives. This includes countries such as Australia, Singapore, Korea, Japan, the UK, Poland, Germany, Spain, Netherlands, Ireland, and LATAM, as well as several renowned institutions, such as NYC DOE, Detroit Public Schools, Cornell, Harvard, Yale, Johns Hopkins, Duke, UCF, FSU, and Stony Brook to name a few.Key Achievements:◆ Generated $500M in annual revenue over the past two years by establishing global partnerships with the Ministry of Education in England, Japan, Singapore, Netherlands, and Poland.◆ Partnered with top universities in the UK, Singapore, Canada, and Australia in the adoption of Microsoft Copilot (AI). ◆ Advised and supported key Microsoft partners enabling their growth and success with one partner grew from 8M seats to 20M in three years. ◆ Mentored and supported global account teams to establish deep customer relationships and increase consumption of cloud resources. For instance: increasing Azure spending for CARNET in Croatia from $400/month to $20K/Month including security and AI solutions. ◆ Developed 4.5k+ net new sales opportunities through the design and launch of 100+ use-case-oriented sales plays to 12k+ global salespeople.

Established Customer Success function for Education in the US and led a team of 150+ to support and empower learners, educators, staff, and administrators in higher education, academic medical centers, PK-12 systems, State Dept. of Education, and Ministries of Education, providing bi-directional feedback to clients to ensure successful implementation of Microsoft products and services.Key Achievements:◆ Delivered guidance and support to help clients mature in their adoption of modern work technologies, cloud services, security solutions, data analytics, and D365. Key Achievements: (Continued)◆ Turned around customer satisfaction issues with the largest US K-12 District. Sold the largest unified support contract ever in Microsoft US Education, resulting in a long-term strategic relationship and recurring annual revenue of $20M.◆ Created the “Business Value Deliverable” concept to provide measurable proactive advisory services for customer success, adopted by worldwide corporations across all industries.

Founding Board Member

Established Customer Success function for Education in the US and led a team of 150+ to support and empower learners, educators, staff, and administrators in higher education, academic medical centers, PK-12 systems, State Dept. of Education, and Ministries of Education, providing bi-directional feedback to clients to ensure successful implementation of Microsoft products and services.Key Achievements:◆ Delivered guidance and support to help clients mature in their adoption of modern work technologies, cloud services, security solutions, data analytics, and D365. Key Achievements: (Continued)◆ Turned around customer satisfaction issues with the largest US K-12 District. Sold the largest unified support contract ever in Microsoft US Education, resulting in a long-term strategic relationship and recurring annual revenue of $20M.◆ Created the “Business Value Deliverable” concept to provide measurable proactive advisory services for customer success, adopted by worldwide corporations across all industries.

Oversaw a team of 100+ to mature the technology function and improve curriculum delivery velocity. Served over 650K students in all states and 70+ countries, virtually.Key Achievements:◆ Provided leadership, vision, and strategy for IT turnaround, which resulted in 100% student-facing system availability, 95% project delivery success, and 97% high-performing staff retention. Reduced operating expense by 30% in three years, increasing throughput by 30% with agile development methodology. Grew quality by reducing defects by 50%.◆ Participated in the Executive Team to transform education, develop new business strategies, and monetize services.

Volunteer Operating Board Member

C-Level Management Consultant for public, private, and non-profit sectors. Focused on strategy aligned execution, organization development, and performance excellence.

Lead an international team of strategists, business analysts, project managers, and many more to deliver world class solutions. Turned around failing projects and delivered on all measures. Established a high-performing program management office while transforming the culture and establishing a new level of leadership excellence.

Kensington Partners, Inc (KPI)helps organizations achieve their goals by focusing resources (financial, people, technology) on the right things. Through strategy articulation, process definition, and measurement reporting a continuous improvement cycle is implemented, helping the organization reach its potential.

Initiated and led the transformation of the IT organization by establishing processes, roles., responsibilities, and performance metrics. Modernized the delivery function and technology platforms.

Liaison between technology and finance - proposed, justified, and managed new features and functions to provide efficiency and effectiveness. Leader for all finance related technology systems. Implemented the Balanced Scorecard in five operational units including the Magic Kingdom and Hollywood Studios. Prototyped and cost justified the RFID wrist band solution that is now in use across property.

Marketing Representative in NY Financial - International Banks then Chase Manhattan Bank. Solutions Manager for Banks and Securities firms. FL State Consulting Practice leader for emerging technologies.