Providing oversight and governance for the program responsible for maintaining software and hardware compliance which includes Cloud Services, Data and Voice Networks, SSDC, SSO, End-user computing, Managed Print, ServiceNow Upgrades and IT Security. Directing and managing 8 IT vendor programs, each comprising multiple interrelated projects, ensuring successful delivery within scope, budget and timeline constraints. Developing program strategies, roadmaps, and KPIs, aligning IT initiatives with business objectives and driving cross-functional teams to achieve organizational goals. Leading and mentoring a team of 15 project managers, program coordinators, and technical professionals, fostering collaboration and professional growth. Using Agile and Waterfall methodologies, tailoring approaches to suit program complexities and ensuring effective project execution across diverse teams. Conducting comprehensive risk assessments and proactively identifying potential roadblocks, implementing mitigation strategies that minimize disruptions and delays.Establishing strong relationships with various level executives and stakeholders, providing regular program updates, risk analyses and recommendations for strategic adjustments. Managing program budgets, resource allocation, and procurement activities, resulting in 10% reduction in program costs and improved resource utilization. Overseeing vendor relationships, evaluating third-party partners to ensure the delivery of high-quality products and services. Driving process improvements by implementing standardized program management practices, enhancing team efficiency, and streamlining communication across departments.

Managed the implementation projects for all new services for agencies through the Service Portfolio Management process as established by the Commonwealth of Virginia. Managed the transition of projects from waterfall to agile resulting in 6 month reduction from service demand to service readiness. Delivered 24 new services including Cloud services AWS, OCI and Azure allowing for significant saving for the Commonwealth agencies. Prepared and provided briefings, status reports, RAID logs and all project documentation for both internal and customer requirements. Prioritized project resources based on customer demand for services and agency needs. Resolved conflicts between vendors and customers regarding priorities and contractual obligations.

Managed the implementation of Transportation Management System (MercuryGate) for a $15B Supply Chain. Successfully led the Program that delivered the implementation of MercuryGate, SaaS solution for Transportation Management. Proactively addressed issues that hindered project success and evaluated the scope to avoid creep.Lead teams across broad technical and business disciplines.Prioritized business objectives and tracking project progress to ensure milestones are completed on time.Communicated the project status to all key stakeholders on a regular and consistent basis.Utilized sound independent judgment; managed and imparted information responsibly.Maintained project documentation to ensure proper archives of lessons learned.Simultaneously worked with multiple Agile teams on all aspects of the project from data management and retrieval to service APIs.

Managed the successful execution of 30+ IT projects, including requirements gathering, project planning, resource allocation, and stakeholder communication.Implemented project management best practices, such as scope management, change control, risk assessment, and quality assurance, resulting in 60% increase in project success rates.Collaborated with cross-functional teams to ensure project deliverables met quality standards and were delivered on time and within budget.Utilized Agile methodologies to optimize project workflows, resulting in 20% reduction in project lead times and increased team collaboration.Conducted regular project status meetings, providing updates to stakeholders, identifying and resolving project issues, and managing change requests.Prepared comprehensive project documentation, including project charters, schedules, budgets, and status reports, ensuring clear communication and accountability.

Managed projects ranging from creation and rollout of new products to designing the automated enrollment and payments. Created processes and reporting capabilities for churn reduction and reducing credits by 75% over a 90-day period. Led lessons-learned process for every project and communicated to senior leadership for continuous process improvement. Gained a thorough understanding of business objectives in order to communicate the vision to stakeholders on all levels. Managed 3rd Party Product Integration (Auction and Buy Now Service) generating 1.8 million in 30 days.

Managed projects ranging from creation and rollout of new products to designing the automated enrollment and payments. Created processes and reporting capabilities for churn reduction and reducing credits by 75% over a 90-day period. Led lessons-learned process for every project and communicated to senior leadership for continuous process improvement. Gained a thorough understanding of business objectives in order to communicate the vision to stakeholders on all levels. Managed 3rd Party Product Integration (Auction and Buy Now Service) generating 1.8 million in 30 days.

Converted billing system from a post service billing to a pre-service billing cycle which in turn reduced aging of accounts receivable.Improved business efficiencies by automating several key tasks, reducing payroll expense by 20% year over year.Led the conversion to Salesforce for Functional Business Operations working alongside the IT PM for a company-wide implementation. Managed teams responsible for billing and collecting over $20 million in yearly revenue.