Serena Tham

Serena Tham Email and Phone Number

Program Manager at HCM Works @ HCMWorks
ottawa, ontario, canada
Serena Tham's Location
Burnaby, British Columbia, Canada, Canada
Serena Tham's Contact Details
About Serena Tham

Serena Tham is a Program Manager at HCM Works at HCMWorks. She possess expertise in management, training, time management, interviews, human resources and 4 more skills. Colleagues describe her as "I cannot thank Serena enough for all the help she gave me during my time with Manpower. Serena has to be the most patient, through, detail oriented person I've ever worked with and I definitely learned a great deal from her. I would recommend that anyone who gets a chance to work with Serena, take the opportunity to learn from her because she has a wealth of knowledge that can help with their career. On top of of her keen eye for detail Serena has a great personality that made her a favorite contact among clients and candidates a like. Wish you all the best Serena, you are truely the "Queen of the Roll-out"!" and "Serena worked in a support role with me for several months this year. She was truly a godsend. I was able to give Serena assignments with little direction or support and she always impressed me with her level of creativity and her approach to complete the tasks. She is detailed, personable, professional, and a pleasure to work with. In her time with Matrix, Serena was heavily involved with the recruitment of 15 contractors in a very tight timeline. She advertised the positions online, call screened applicants, administered placement tests, checked references and supported the new hires through their on-boarding. Serena has a knack for marketing. She is able to create eye-catching and professional PowerPoint presentations and bring visual excitement to any posting. I received several kudos on the documents and slides she created and many have been put to use at other Matrix sites as well. I would highly recommend Serena for any type of Administrative, Customer Service, or Recruiting role. She has great potential in Human Resources and was not afraid to take on any challenge that was available to her. Our staff still asks how she is doing and comment that they miss having her around.... as do I :)"

Serena Tham's Current Company Details
HCMWorks

Hcmworks

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Program Manager at HCM Works
ottawa, ontario, canada
Website:
hcmworks.com
Employees:
19
Serena Tham Work Experience Details
  • Hcmworks
    Program Manager
    Hcmworks Oct 2023 - Present
    Canada
  • Telus
    External Talent Specialist
    Telus Feb 2023 - Oct 2023
    Vancouver, British Columbia, Canada
  • Flextrack Inc
    Program Manager
    Flextrack Inc Mar 2021 - Feb 2023
  • Flextrack Inc
    Customer Support Specialist Team Manager
    Flextrack Inc May 2020 - Mar 2021
    British Columbia, Canada
  • Flextrack Inc
    Css Team Lead (Western Region)
    Flextrack Inc Mar 2019 - May 2020
    Western Canada
  • Flextrack Inc
    Customer Support Specialist
    Flextrack Inc Mar 2018 - Mar 2019
    Western Canada
  • Manpower Vancouver
    Talent Placement Specialest
    Manpower Vancouver Sep 2011 - Feb 2017
    Vancouver, Canada Area
    As a talent placement specialist, I assisted multiple clients with their requested and anticipated staffing needs specializing in National accounts. I was required to balance following strict guidelines that required specific documentation, maintaining our inhouse database, while assisting local management in filling their staffing requirements. Through different recruiting activities such as online postings, job fairs, and resume mining I found the right candidates that helped me build strong lasting relationships with internal and external clients. Over the years I have developed the ability to think outside the box when required to offer solutions, that would be the best fit for both client and business.
  • Manpowergroup
    Temporary Associate
    Manpowergroup May 2011 - Sep 2011
    I am currently working as a Temporary Associate in various locations, throughout the lower mainland. Some of the assignment have been for an Administrative Assistant to the HR manager at Matrix Logistics, Staffing Specialist with Manpower Group Burnaby, and Reception at various location in the Vancouver areaMatrix Logistics/ Cisco Communications/ GWL Realty Advisors/ Manpower OfficeAnswered Multi line phone Act as a point of contact for the HR department in answering and/or directing inquiries through phone and in person.Preformed telephone screening for new hiresScheduled all new applicant interviewsAdministered testing for all new applicantsAssisted in facilitating new hire trainingOrganized all paperwork for new hiresMaintain and prepare all forms and booklets for orientationPerformed telephone reference checksAdministration and maintenance of filesCreated a training tracking spreadsheet for 125 employees Prepare and input new hire documentation into the company databaseUpdated current employee information in company databaseCreated PowerPoint slides and posted to internal presentation TVPreformed telephone and in person interviewsAssisted with various office dutiesCreated job postings for clients
  • Mosaic Sales Solutions
    Marketing Coordinator
    Mosaic Sales Solutions Oct 2009 - Dec 2009
    Vancouver, Canada Area
    Managed up to 4 promotional sales teamsConducted final interviews with prospective applicants for promotional teamsAdministered employee performance appraisals Created employee corrective action reports for HRAudited agent Daily Activity reports Compiled weekly reports on market trends in my region for each of my teams Facilitated and coordinated sales training sessions for each of my programsCompleted bi-weekly payrollPreformed one on one sales coaching sessions in field Performed routine calls and store visits with Store Managers and Department Managers in big box retail locations within the territoryOrganized logistical needs for out of town representatives
  • Roger Communications
    Service/Retention Csr
    Roger Communications Sep 2002 - Oct 2009
    Handled inbound escalated customer relation calls Resolved billing InquiriesAddressed all questions related to wireless network, home phone, internet and cableNavigated multiple computer information systems to resolve customer issuesSold Cell Phone, Cable, Internet and Home Phone servicesAchievementsTop 1% nationally for Call Quality 2007-2008 based on customer feedbackCreated an internal flyer promoting the Circle of Champion award for the next yearRogers Community Heroes- a volunteer group within Rogers that creates and executes internal fundraising activities for various charities
  • Wireless Wave	           Q4
    Cim Marketing Rogers "Hostess
    Wireless Wave Q4 Nov 2001 - Jan 2002
    First contact with Customers introducing Rogers productsAssisted store Agents in completing salesPromoted the GSM network vs the older TDMA networkCompleted weekly Telephone reports to my ManagerKept the Rogers station stocked with all Promotional material
  • Reitmans/Smartset  			Metrotown Mall
    Senior Sales Associate
    Reitmans/Smartset Metrotown Mall Jun 1992 - Aug 2001
    Completed Daily, Weekly and Monthly Sales reportsMerchandising according to plan-o-gram and sales cycleAssisted Management with various administrative tasksTrained staff in Sales Techniques and the operation of Computer system

Serena Tham Skills

Management Training Time Management Interviews Human Resources Customer Service Payroll Interviewing Performance Management

Serena Tham Education Details

Frequently Asked Questions about Serena Tham

What company does Serena Tham work for?

Serena Tham works for Hcmworks

What is Serena Tham's role at the current company?

Serena Tham's current role is Program Manager at HCM Works.

What is Serena Tham's email address?

Serena Tham's email address is se****@****wer.com

What schools did Serena Tham attend?

Serena Tham attended Douglas College.

What skills is Serena Tham known for?

Serena Tham has skills like Management, Training, Time Management, Interviews, Human Resources, Customer Service, Payroll, Interviewing, Performance Management.

Who are Serena Tham's colleagues?

Serena Tham's colleagues are Hannag Peters, Amit Mehta, Heather Longfield, Craig Brown, Evelyn Cuello, Nivetha Nimalaranjan, Jordan Ruf.

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