Serena Utz

Serena Utz Email and Phone Number

Customer Success Manager @ MasterLibrary by Follett Software
Saint Petersburg, FL, US
Serena Utz's Location
St Petersburg, Florida, United States, United States
Serena Utz's Contact Details

Serena Utz work email

Serena Utz personal email

n/a
About Serena Utz

Natural relationship builder who is driven, passionate, and a self-starter with 10 years of experience in public education and leadership, and two years in the edtech space. Currently serving teachers and students in the southern U.S. as a Communications Specialist with EVERFI, a leader in digital resources that support whole-child learning. Previously served as the Literacy Coach supporting 13 turnaround schools for the Transformation Zone in Pinellas County, with a focus on content coaching, building teacher capacity, and leadership opportunities to increase scholar performance and overall school achievement. Proud mom to two kids two and under, voracious reader, & a huge fan of The Great British Bakeoff.

Serena Utz's Current Company Details
MasterLibrary by Follett Software

Masterlibrary By Follett Software

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Customer Success Manager
Saint Petersburg, FL, US
Serena Utz Work Experience Details
  • Masterlibrary By Follett Software
    Customer Success Manager
    Masterlibrary By Follett Software
    Saint Petersburg, Fl, Us
  • Everfi From Blackbaud
    Regional Communications Lead - Southern U.S.
    Everfi From Blackbaud Jul 2023 - Present
    Experienced Communications and Marketing Specialist with a focus on strategic and intentional email communication, digital marketing, and brand partnership. Skilled in creating compelling email marketing campaigns to connect teachers and districts with EVERFI’s free educational resources. I am a results-driven professional who loves data analysis, with a track record of developing and executing strategic communication and marketing initiatives for national and regional partnerships. Responsible for developing the long- and short-term strategy and execution of email marketing campaigns aligned to KPIs, I am committed to delivering impactful communication that adds value to customers and drives business growth.
  • Everfi
    Implementation Specialist
    Everfi Aug 2022 - Apr 2024
  • Tombolo Books
    Book Clubs Coordinator
    Tombolo Books Jun 2020 - Present
    St Petersburg, Florida, United States
    Currently working as a part-time bookseller and Book Club Coordinator at Tombolo Books, a local and independent bookstore located in sunny St. Pete, Florida. My role as Book Club Coordinator has me managing and supporting 9+ local book clubs which include book selection, hosting and running book club meetings and discussions, and communication and planning amongst book club hosts.
  • Pinellas County Schools
    Transformation Zone Literacy Coach
    Pinellas County Schools Jun 2021 - Oct 2022
    The Transformation Zone consists of turnaround schools in Pinellas County that may need more support as they strive to ensure that students are prepared and poised for 100 percent success during their education journey. As a literacy coach within the Transformation Zone, I support coaches and teachers in grades 3-8 on rigorous, standards-based literacy instruction targeted to increase learning gains and achievement in the lowest quartile. Some of my additional job responsibilities are outlined below, which fall outside of the traditional literacy coach job description.• Roll-out additional professional development curated to the needs of teachers and coaches in the zone, provided outside of school hours• Serve multiple positions at once; ex: Literacy coach for the zone AND stand-in literacy coach at schools without a full-time one• Provide & plan additional coaching meetings, support, and PD for all school-based literacy coaches in the zone, as well as district wide• Building teacher and coaches’ leadership capacity• Develop intervention plans, coaching schedules, testing schedules• Develop Data collection• Develop and create Performance matters tests for triweekly assessments• Data analysis zone-wide in reading and writing• Support literacy at multiple levels – elementary and middle (requires larger content knowledge and how the standards continue to build upon one another in the secondary setting) • Develop specific, targeted instructional small group instruction for L25 scholars (with teachers coaches, admin) • Develop specific, targeted instructional plans school-wide for L25 scholars (working with administrative teams) • Curtail and design targeted supported for each school• Create and develop ELA curriculum and supplemental resources and materials for grades 3-5, outside of what the district provides• Develop and maintain planning protocols• Collaboration with BSI• Develop Zone-wide Writing and Reading Progression expectations
  • Pinellas County Schools
    Literacy Coach
    Pinellas County Schools Jun 2019 - Mar 2022
  • Pinellas County Schools
    Ela & Gifted Elective Teacher
    Pinellas County Schools Jan 2018 - Jun 2019
    I taught four preps of 8th grade English Language Arts. In addition, I teach the gifted elective, serving students in 6th-8th grade. I am also the Department Chair for ELA, serve as part of the Equity Team, tutor after school, and score the boys & girls volleyball games.
  • Pinellas County Schools
    5Th Grade Ela Teacher
    Pinellas County Schools Aug 2015 - Jun 2018
    Tampa/St. Petersburg, Florida Area
  • Osceola County School District
    4Th Grade Self Contained Teacher
    Osceola County School District Aug 2013 - Jun 2015
    Kissimmee, Florida
    Taught two years (2013-14 and 2014-15) 4th Grade all subjects; large ESOL population. Tutored and also coached boys & girls track & field events for both school years.
  • Ucf Foundation
    Student Assistant
    Ucf Foundation Oct 2011 - May 2013
    Worked exclusively in the HR department.

Serena Utz Skills

Leadership Teaching Problem Solving Time Management Curriculum Development Public Speaking Teamwork Training Coaching Writing Elementary Education Lesson Planning Gifted Education Microsoft Word Microsoft Office Microsoft Powerpoint Cardiopulmonary Resuscitation First Aid

Serena Utz Education Details

Frequently Asked Questions about Serena Utz

What company does Serena Utz work for?

Serena Utz works for Masterlibrary By Follett Software

What is Serena Utz's role at the current company?

Serena Utz's current role is Customer Success Manager.

What is Serena Utz's email address?

Serena Utz's email address is s_****@****are.com

What schools did Serena Utz attend?

Serena Utz attended University Of South Florida, University Of Central Florida.

What skills is Serena Utz known for?

Serena Utz has skills like Leadership, Teaching, Problem Solving, Time Management, Curriculum Development, Public Speaking, Teamwork, Training, Coaching, Writing, Elementary Education, Lesson Planning.

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