Serena Yip Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Revamped the CX Monthly Content Hub to optimize over 300 existing Flipp user reports for monthly analysis and ensure scalability for future data influx.• Compared and manipulated user data through pivot tables, VLOOKUP, and visualization tables.• Conducted daily indexing tasks, identified and corrected data inconsistencies during the content digitization process, and validated the accuracy of content on the Flipp platform.• Managed the Jira ticket board, monitored support channels, completed ad-hoc tasks, and collaborated with cross-functional teams to resolve operational issues.• Created detailed documentation including a presentation, instructional guide, and content improvement recommendations to improve user support.• Participated in scrum meetings, interacted with team leads through open communication and collaboration to ensure smooth execution of tasks and ongoing projects.

Toronto, Ontario, Canada

• Conducted extensive research to update admission requirements and ensured the accuracy and relevance of information across over 3500 Canadian school programs in French and English.• Improved platform usability by standardizing data within the Content Management System.• Collaborated with supervisors to strategically refine and optimize Xello’s French research guidelines.• Led daily stand-up meetings to foster open communication and collective problem-solving to drive team and organizational success.

Newmarket, Ontario, Canada

• Performed register duties including point-of-sale transactions and order-taking• Served over 100 customers daily, while offering menu recommendations and other forms of assistance • Collaborated with co-workers to ensure timely order fulfillment and operational efficiency• Maintained a clean, organized, and safe work environment by adhering to health safety protocols