Serena Yip Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Revamped the CX Monthly Content Hub to optimize over 300 existing Flipp user reports for monthly analysis and ensure scalability for future data influx.
• Compared and manipulated user data through pivot tables, VLOOKUP, and visualization tables.
• Conducted daily indexing tasks, identified and corrected data inconsistencies during the content digitization process, and validated the accuracy of content on the Flipp platform.
• Managed the Jira ticket board, monitored support channels, completed ad-hoc tasks, and collaborated with cross-functional teams to resolve operational issues.
• Created detailed documentation including a presentation, instructional guide, and content improvement recommendations to improve user support.
• Participated in scrum meetings, interacted with team leads through open communication and collaboration to ensure smooth execution of tasks and ongoing projects.

Toronto, Ontario, Canada

• Conducted extensive research to update admission requirements and ensured the accuracy and relevance of information across over 3500 Canadian school programs in French and English.
• Improved platform usability by standardizing data within the Content Management System.
• Collaborated with supervisors to strategically refine and optimize Xello’s French research guidelines.
• Led daily stand-up meetings to foster open communication and collective problem-solving to drive team and organizational success.

Newmarket, Ontario, Canada

• Performed register duties including point-of-sale transactions and order-taking
• Served over 100 customers daily, while offering menu recommendations and other forms of assistance
• Collaborated with co-workers to ensure timely order fulfillment and operational efficiency
• Maintained a clean, organized, and safe work environment by adhering to health safety protocols