Serena Agha work email
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Serena Agha personal email
I am a highly accomplished, solutions-oriented, and resilient organizational strategist with 18+ years of international professional experience and demonstrated success in developing strategic partnerships with prestigious organizations to drive overall organizational effectiveness and performance. My expertise lies in successfully directing organizational planning and development through strategic initiatives and programs. Throughout my career history, I have led setting up of start-ups and transformation and turnaround of ailing organization, through leaning processes, optimizing cost structures, ensuring a well balanced pnl, and focusing on HR practices as talent selection, staff development, and employee relations.I have the honour of becoming the first-ever female selected for the C-level role in the most sought-after organisation Pakistan Cricket Board (PCB). During my career, I have delivered excellent results in both public and private sectors, large and small-sized organizations across the Middle East, Asia, and Africa. I am a Project Management Professional (PMP) with extensive experience in designing and developing clear operational structures, career progression plans, and performance management processes across various industry verticals, including FMCG, Sports, Healthcare, telemedicine, Education, Agriculture, Manufacturing, IT, and Public and Private sectors. Career Highlights:• Led the Transformation & Turnaround for a company, boosting profitability by 36%. • Skilled in training and developing multi-cultural, multi-national, high-performing, and large teams with 80+ nationalities to enhance workforce performance and achieve overall business success.• Led the entire restructuring of the organisation from scratch.• Increased the induction of minorities by 50%.• Directed the implementation of 4 ERPs: Oracle, SAP, Microsoft Dynamics, Lawson, and ATS: SniperHire.Want to know more about my experience, passion, areas of expertise, or the improvements I can make to your organization? Connect with me at serenaagha@outlook.com. Key Areas: Turnaround & Transformation, Talent Management, Succession Planning, OD and Development, Learning and Development, Career Planning, leading large-scale organizational change, Mergers and Integration, Performance Management, Talent Acquisition and Executive Recruitment, Project Management, Total rewards Management.
Ivy Rock Health Llc (Mygotodoc.Com)
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Chief Operating Officer, Advisor People And Culture (Remote)Ivy Rock Health Llc (Mygotodoc.Com)Pakistan
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Chief Operating Officer, Advisor People & Culture (Remote)Ivy Rock Health Llc (Mygotodoc.Com) Jul 2023 - PresentUnited StatesA US based telemedicine company with operations across various countries and a patient database of 60,000+.I, as the COO, am largely responsible for strategically leading the organization from the People and Operations perspective, Business Development and Expansion, in addition to overseeing the P&L.- Delivered the Turnaround and Organizational Transformation Agenda including cost optimization, employee productivity & process efficiency, enabling profitability increase by 19%.- Developed Organizational and People Strategy for cost and productivity optimization, identified opportunities and optimized costs by 22%.- Staffed the organization with fit for culture and high-performance talent.- Effective Rewards and Benefits Programs to attract and retain top talent- In progress- Championed various diversity and inclusion initiatives, including equitable pay, to establish an inclusive workforce.- Complete overhaul of IT systems to move from legacy systems to enable efficiency and effectiveness- in progress.
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Advisor People & CultureBaker Tilly Pakistan Jan 2023 - Jun 2023PakistanDeveloped a detailed report of the Organizational review of the Programme Management and Implementation Unit (PMIU) of the Education Sector Reform Programme (PESRP) of the Government of Punjab ( Annual Budget USD 1.5 Billion). PMIU is the implementation arm of Government of Punjab projects across all industries and sectors. PESRP is under implementation with the assistance of the World Bank to support and scale-up specific interventions to improve the provincial education system, in Pakistan. In practice, the PMIU monitors and coordinates, supporting the broader scope of the School Education Department. -
Director- People & Culture, Organizational Transformation At PcbPakistan Cricket Board Dec 2022 - Jan 2023Lahore, Punjab, Pakistan -
Director- People & Culture At PcbPakistan Cricket Board Sep 2022 - Nov 2022Lahore, Punjab, PakistanPCB is A PKR 15 billion sports governing body for cricket reporting directly to the serving Prime Minister of the country. PCB is the most sought after and impactful organization across a 220 Mil population where Cricket is the mind and soul of the nation. It is in the top 3 Cricket Boards in the world while the Pakistan National team is rated as No. 3 across the world. ☛ I am recognised as the first and the only female person in the Senior Leadership Team in the history of PCB, as well as serve as a Trusted Advisor to the PCB Chairman.While working at PCB, I led the design and development of HR department / infrastructure by orchestrating effective policies and procedures, recruiting talents, creating compensations, ensuring maximum compliance with local laws, and collaborating with the senior leadership team.I have been managing wide range of HR functions, including talent acquisition, staff training and development, organizational development, culture change, and compensation administration. I represent the organization at the state level, such as Senate and National Assemblies.
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Human Resources DirectorPakistan Cricket Board May 2021 - Sep 2022
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Head Of Human Resources; Kenya, Pakistan, Sri LankaMaxim Agri (Pvt) Limited Feb 2019 - May 2021Nairobi, KenyaAs a Group Head of HR, I defined and set annual goals and performance management system to maximise retention and achieve organisational targets. I efficiently managed regulatory affairs to support the smooth workflow of the operations, while working with all stakeholders, presenting the agenda with policy makers, and protecting business interests. I created and launched regular incentive schemes / variable pay for reducing fixed costs and improving bottom line of the organisation. I collaborated with external companies to introduce and implement standards on Job Evaluation, while enabling grading system on Hay method. ☛ Since, Maxim Agri is a 400-staff, Pakistani/Dutch Holding, agriculture company with operations across Pakistan, Kenya, and Sri Lanka, I was hand-picked by management for remodelling the entire HR Department of Bio Food Products at Nairobi, Kenya, as well as remodelling of Highland Mineral Water Company a Nyeri, Kenya.Highlights of accomplishments in these roles include:• I impacted bottom line of the company by rejuvenating the entire HR department, identifying process inefficiencies, eliminating redundancies, and implementing improvement initiatives. • I played a key role in enabling quick response times and augmenting efficiency levels across field operations by implementing HRIS systems integrated with the SAP ERP.• I decreased attrition by 8%, cut significant costs, and amplified engagement scores through developing and implementing an effective and customised talent acquisition and onboarding programme for various levels of the organisations. • I helped staff members to gain broad exposure to industry, self-groom their capabilities, and acquire technical knowledge by organising foreign travels and introducing an E-MBA programme. -
Principal Consultant - Management ConsultingIndependent Consultant Mar 2018 - Feb 2019I delivered hands-on leadership and HR consultancy support to a wide range of clients across various industry verticals, such as healthcare, NPOs, and public and private sectors. I helped the clients in achieving their business goals by providing HR transformation programmes, remodelling operations, implementing change management initiatives, optimising people capabilities, and suggesting sustainable initiatives for service delivery.Highlights of accomplishments in these roles include:• I boosted operational efficiency by 60% through managing a number of systems integration and implementation proposals of IFS ERP.
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Lead Hr Business Transformation Program (Contract)Sidra Medicine Jun 2016 - Feb 2018Doha, QatarSIDRA is the second largest state Hospital, the opening of which had been a challenge for more than 8 years. So, I was chosen by management for supporting successful opening of the hospital. I utilised exceptional leadership acumen while managing complex, large-scale activities, including Mass Onboarding, Employee Relations, and Benefits Departments.☛ I planned and executed transformation programme initiatives, governance structure, and processes for +7k employees’ organization while directing a team of multicultural professionals with more than 80 nationalities.I oversaw process design, stress testing, and rollout of end-to-end recruitment and benefits department. I worked towards enhancing accuracy, resolving performance management concerns, and improving reporting structure by providing clear visibility of ongoing cost and efficiency-related issues and implementing change initiatives. Highlights of accomplishments in these roles include:• I earned recognition as the only Pakistani to be hired in the Transformation Programme; I successfully executed the turnaround and transformation processes within time, scope, and budgets. • I administered a number of system implementations, including Lawson ERP implementation, HR Service Desk, ATS SniperHire, and various client legacy systems, which resulted in promoting transparency, optimising efficiency, and accelerating productivity.• I shortened recruitment cycle time by 65%, transformed 60% of processes into paperless, and automated all systems and procedures within the HR and IT departments. • I prepared and delivered zero-error payroll, reducing the error rate from 200% to 0%. • I drove master data accuracy by 40%, which facilitated the strategic decision-making process. -
Lead Hr Business Transformation Program (Contract)Hamad Medical Corporation Feb 2015 - May 2016Doha, QatarIn this role, I played a pivotal role in turning around the performance of entire business operations for all 12 hospitals with more than 28k employees, embedding operational and culture resilience, performing organisational redesign, and developing strategy for multi-cultural leadership development. I managed a number of service line integration, mitigated critical service delivery risks, and aligned cross-functional teams with organisational vision. I invigorated the process design for all accreditation, strategic, and HR functions to scale the organisation. I incorporated change initiatives to the core ERP systems and performed number of systems integrations, such as Oracle, Hyperion, and in-house legacy systems. I directed number of multicultural teams with more than 80 nationalities, identified skills gaps, delivered extensive training, created and maintained a productive working ambiance at all times.Highlights of accomplishments in these roles include:• I enabled the organisation in getting certified and accredited by the JCI award through managing a successful compliance project, from conception to completion and final delivery. • I successfully implemented the Business Partnering Model across six business units by decentralising controls, which resulted in inducing efficiencies and growing operational footprints.• I implemented Employee Self-Service Model for 10k staff for driving process standardization, automation, and efficiency. • I accomplished optimization and growth in critical areas of the business by successfully executing the most complex Mass Separations Project for 935 staff. -
Project Manager; Communications, Marketing & Public AffairsUniversity Of Calgary In Qatar Apr 2009 - Nov 2013Qatar: I am recognised as the first and only Pakistani hired at a Canadian Company in Qatar. In this role, I orchestrated and implemented multiple organisational development and change management projects, administering several cross-functional, multi-cultural employees with more than 80 nationalities. I established strategic plans and KPIs to achieve the targeted operating model. I supported the start-up organisation in thriving in a challenging environment by defining Project Management Standards within the organisation. I gained broad exposure to the communications strategies, public affairs, marketing, project management, and talent acquisition.Highlights of accomplishments in these roles include:• I produced annual and accreditation reports for external clients, which resulted in securing accreditation for UCQ, a significant achievement for the sustainability of the organisation within the region. • I provided hands-on support to the Dean in designing and implementing a successful scholarship funding programme, which resulted in increasing community engagement and repositioning the overall brand.• I led all aspects of talent acquisition life cycle to onboard 23 individuals for international, critical positions.Additional Experience as Consultant – Business Development and HR Consultant. -
Hr Project Advisor (Secondment)University Of Calgary In Qatar Apr 2012 - Aug 2012Qatar
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Manager, Marketing Events (Secondment)University Of Calgary In Qatar Feb 2011 - Aug 2011Doha, Qatar
Serena Agha Skills
Serena Agha Education Details
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Human Resource Management -
Computer Science, Minor In Business Administration
Frequently Asked Questions about Serena Agha
What company does Serena Agha work for?
Serena Agha works for Ivy Rock Health Llc (Mygotodoc.com)
What is Serena Agha's role at the current company?
Serena Agha's current role is Chief Operating Officer, Advisor People and Culture (Remote).
What is Serena Agha's email address?
Serena Agha's email address is se****@****.com.pk
What schools did Serena Agha attend?
Serena Agha attended Birkbeck, University Of London, Kinnaird College For Women (Kcw), Lahore - Pakistan.
What skills is Serena Agha known for?
Serena Agha has skills like Leadership, Powerpoint, Consulting, Restructuring, Customer Relations, Business Transformation, Stakeholder Management, Peoplesoft, Employee Engagement, Human Resources, Media Relations, Event Planning.
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