Serena Amaro Email & Phone Number

Springfield, Oregon, United States

Remote, Springfield Oregon

Assist customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment), use problem solving skills to help remediate and de-escalate customer issues to ensure account retention, navigate multiple software applications and technologies simultaneously. Continue to deliver excellent.

Springfield, Oregon

Worked on a Team who collaborated with several different product Teams to process and update customer data. Interfaced with individuals via phone to work with correcting customer data issues. Assisted Product Managers with their Teams concerns regarding data processing tools.

Springfield, Oregon

Act as a point of entry for all customer support concerns relating to support cases. Coordinate resources, assign priority and ownership, and serve as the central point of Management contact who liaisons between customer Management and Symantec Support. Assist Support Agents in dealing with complex and potentially volatile external customer situations..

Springfield, Oregon

Collaborate with Customer Care Management and additional Team Coordinators to create strategic plans to enhance customer satisfaction. Provide employees with tools to maintain and increase service levels to both internal and external customers. Work closely with other departments to promote communication, clarify information, Gather, analyze, and report.

Eugene, Oregon Area

Assisted regional managers with overall office supervision including training of new employees, opening and closing stores, maintaining proper cash amounts, balancing revenues, substituting absentees within multiple store locations for uninterrupted operations. Processed short-term personal loans; verified validity of bank checks and identification of.