Serena Moore Email & Phone Number

- Effectively facilitate the comprehensive review and processing of legal documentation, encompassing tax returns and financial income statements, with a focus on clients enrolled in federal and state health programs. Delivered tailored support to approximately 100 clients monthly, guiding them through the intricacies of tax credit, payment exchanges with qualified health plan insurers, as well as any necessary client advocacy in the realm of legal, health, and domestic violence. - In charge of the creation and tracking of daily tasks amongst my office members by using automation tools in Smartsheets and Excel that updates management as soon as possible. Proficiently gathered and accurately inputted identifiable information into various state and federal systems in order to upload stringent compliance standards and their prioritization of data security. - In charge of leading meetings and collaboration between our office and political members, stakeholders, community leaders, and city agencies. Facilitated in events aimed at promoting the inclusion of medically underserved clients

- Managed a diverse caseload of 90-100 clients, ensuring accurate collection and input of sensitive data into federal systems, and mediated interactions between providers, families, and the Department of Education. In charge of coordinating monthly events at our office for the providers and families to ensure the children integrate into social spaces. Created monthly newsletters for providers and families with updated community events and regulations. -Oversaw network contract compliance with Department of Education regulations, managed provider payroll and network inventory, and led initiatives for task automation and operational improvements. Actively coordinated advocacy efforts for domestic violence survivors and homeless individuals. -Facilitated key meetings with community leaders, network members, and the Department of Education, organized provider recruitment and client enrollment events, and conducted workshops and professional development sessions for staff and providers.

- Fostered relationships with state and federal political officials and key community members,who were interested in our initiatives aimed at reducing New York's homelessness rates. - Successfully coordinated and executed events with vendors, facilitating new client intake and managing all essential marketing materials, thereby advancing the organization's objectives in homelessness prevention.- Served as a vital liaison between the community, organizational leaders, and government agencies, attended bi-weekly housing court conferences to stay abreast of housing laws and regulations, and traveled to 25+ off-site locations to promote the organization's mission.

- Co-created a pioneering software system with my supervisor, utilizing sensitive city-granted data to identify individuals at risk of homelessness and monitor existing client progress, leading to its presentation to federal agencies for potential national adaptation. - Conducted comprehensive data gathering and analysis to inform and enhance computer program functionalities, employing advanced data science tools to optimize service targeting and impact.- Used HTML and PHP to develop a user-friendly internal website aimed at streamlining in-field client intake operations to significantly reduce manual workload and enhancing operational efficiency.