Serena Cooper Email & Phone Number

Sacramento, Ca, Us

• Drive the digital transformation of Supply Chain, optimizing existing solutions and introducing new technologies.• Partner with Supply Chain leadership to develop, implement, and govern digital strategies to enhance efficiency and visibility.• Identify and evaluate emerging technologies to introduce opportunities for enhancements.• Lead cross-functional teams focused on improved partnership and innovation within Global Supply Technologies and Supply Chain Teams.

Sacramento, Ca, Us

Blue Diamond Growers / Mar 2022 – Present• Successfully led the customer fulfillment team delivering >$900M in revenue/per year• Built team's capability through recruiting, developing, and retaining talent with exceptional "Great Place to Work" survey results • Championed the transformation and optimization of the order-to-cash process, eliminating non-value-add redundancies and increasing efficiencies by over 15%• Lay the framework for the first customer-facing dashboard/scorecard at Blue Diamond

Sacramento, Ca, Us

Sacramento, Ca, Us

• Led the charge of technical solutions and process standardization in the O2C process, including systems integration, project management, data gathering/scorecarding and automation• Initiation and implementation of technical advancements to optimize the organizational O2C process and maintain best-in-class efficiencies.• Provided mentorship, training, and coaching to continuously empower team members to improve technical capabilities and expertise• Served as an escalation point for all technical-related O2C issues from issue receipt to long-term resolution

Sacramento, Ca, Us

- Serve as the primary contact for customers ensuring the most efficient, friendly and accurate information.- Excel in building interdepartmental relationships to better serve customer needs. - Accountable for contract management from the time of contract confirmation to container pickup at destination port. - Global exporting emphasis in the Middle East and Asia, focusing on customs compliance and international law. - Excel in building interdepartmental relationships to better serve customer needs and support sales. - Accountable for the successful importation and compliance of BDG products worldwide. - Effectively coordinate with customers, sales and production to build an accurate forecast.

Vacaville, Ca, Us

- Complete management of customer orders, from order/contract receipt to container pickup at destination port- Global exporting emphasis in Asia, Australia, Europe, Canada, South and Central America- Exceeded annual shipment expectations - Responsible for the creation and maintenance of customer product specifications for ensuring compliance- Efficiently and professionally tend to complex customer situations as they arise- Liaison with Quality Assurance and sales addressing complaints, questionnaires and documentation.- Corporate BRC team member, focused in the areas of documentation compliance- Negotiated substantial annual savings for freight rates with outside freight agencies, including NVOCC's

Vacaville, Ca, Us

- Accountable for daily transactions including receiving, stock transfers and inter-departmental movements.- Responsible for the completion of month end obligations, including external warehouse reconciliation- Serves as the liaison between the USDA inspectors and the RAC Marketing Order document requirements- Communicated both effectively and timely with management on key issues affecting shipments.

Vacaville, Ca, Us

- Develop and maintain shipping / receiving and import / export schedules- Provide support to Supply Chain Director, including a variety of reports, projects & analysis- Prepared and verified all Bill of Ladings for outgoing shipments- Proactively negotiated in a cost conscience manner while obtaining freight quotations