Serena Cooper

Serena Cooper Email and Phone Number

Strategic Leader Prioritizing Our People – Navigating Teams Toward Growth Through Innovation @ Blue Diamond Growers
Serena Cooper's Location
Greater Sacramento, United States, United States
Serena Cooper's Contact Details

Serena Cooper work email

Serena Cooper personal email

n/a
About Serena Cooper

Industrious professional with 10+ of Supply Chain/Sales customer facing experience in CPG/agriculture-based commodities in advancing roles. Proven ability to find inefficiencies, build agility and improve performance. Takes pride in building, transforming, and leading teams to meet and exceed organizational objectives. If you’d like to learn more about me, please reach out.

Serena Cooper's Current Company Details
Blue Diamond Growers

Blue Diamond Growers

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Strategic Leader Prioritizing Our People – Navigating Teams Toward Growth Through Innovation
Serena Cooper Work Experience Details
  • Blue Diamond Growers
    Senior Manager - Digital Supply Chain
    Blue Diamond Growers Jan 2024 - Present
    Sacramento, Ca, Us
    • Drive the digital transformation of Supply Chain, optimizing existing solutions and introducing new technologies.• Partner with Supply Chain leadership to develop, implement, and govern digital strategies to enhance efficiency and visibility.• Identify and evaluate emerging technologies to introduce opportunities for enhancements.• Lead cross-functional teams focused on improved partnership and innovation within Global Supply Technologies and Supply Chain Teams.
  • Blue Diamond Growers
    Sr. Manager Customer Fulfillment
    Blue Diamond Growers Mar 2022 - Jan 2024
    Sacramento, Ca, Us
    Blue Diamond Growers / Mar 2022 – Present• Successfully led the customer fulfillment team delivering >$900M in revenue/per year• Built team's capability through recruiting, developing, and retaining talent with exceptional "Great Place to Work" survey results • Championed the transformation and optimization of the order-to-cash process, eliminating non-value-add redundancies and increasing efficiencies by over 15%• Lay the framework for the first customer-facing dashboard/scorecard at Blue Diamond
  • Blue Diamond Growers
    Manager Of Order Management
    Blue Diamond Growers Oct 2019 - Mar 2022
    Sacramento, Ca, Us
  • Blue Diamond Growers
    Technical Lead
    Blue Diamond Growers Nov 2018 - Oct 2019
    Sacramento, Ca, Us
    • Led the charge of technical solutions and process standardization in the O2C process, including systems integration, project management, data gathering/scorecarding and automation• Initiation and implementation of technical advancements to optimize the organizational O2C process and maintain best-in-class efficiencies.• Provided mentorship, training, and coaching to continuously empower team members to improve technical capabilities and expertise• Served as an escalation point for all technical-related O2C issues from issue receipt to long-term resolution
  • Blue Diamond Growers
    Export Account Representative
    Blue Diamond Growers Dec 2014 - Nov 2018
    Sacramento, Ca, Us
    - Serve as the primary contact for customers ensuring the most efficient, friendly and accurate information.- Excel in building interdepartmental relationships to better serve customer needs. - Accountable for contract management from the time of contract confirmation to container pickup at destination port. - Global exporting emphasis in the Middle East and Asia, focusing on customs compliance and international law. - Excel in building interdepartmental relationships to better serve customer needs and support sales. - Accountable for the successful importation and compliance of BDG products worldwide. - Effectively coordinate with customers, sales and production to build an accurate forecast.
  • Mariani Packing Co., Inc.
    International Customer Service Representative
    Mariani Packing Co., Inc. 2013 - Nov 2014
    Vacaville, Ca, Us
    - Complete management of customer orders, from order/contract receipt to container pickup at destination port- Global exporting emphasis in Asia, Australia, Europe, Canada, South and Central America- Exceeded annual shipment expectations - Responsible for the creation and maintenance of customer product specifications for ensuring compliance- Efficiently and professionally tend to complex customer situations as they arise- Liaison with Quality Assurance and sales addressing complaints, questionnaires and documentation.- Corporate BRC team member, focused in the areas of documentation compliance- Negotiated substantial annual savings for freight rates with outside freight agencies, including NVOCC's
  • Mariani Packing Co., Inc.
    Shipping Administrator
    Mariani Packing Co., Inc. Jan 2013 - May 2013
    Vacaville, Ca, Us
    - Accountable for daily transactions including receiving, stock transfers and inter-departmental movements.- Responsible for the completion of month end obligations, including external warehouse reconciliation- Serves as the liaison between the USDA inspectors and the RAC Marketing Order document requirements- Communicated both effectively and timely with management on key issues affecting shipments.
  • Mariani Packing Co., Inc.
    Traffic Planner
    Mariani Packing Co., Inc. Jul 2012 - Jan 2013
    Vacaville, Ca, Us
    - Develop and maintain shipping / receiving and import / export schedules- Provide support to Supply Chain Director, including a variety of reports, projects & analysis- Prepared and verified all Bill of Ladings for outgoing shipments- Proactively negotiated in a cost conscience manner while obtaining freight quotations

Serena Cooper Skills

International Logistics Customer Service Agriculture Supply Chain Process Improvement Inventory Management Trade Compliance Microsoft Office Contract Management Problem Solving Export Documentation Business Process Improvement Supply Chain Management Sap Erp Team Leadership Export Educational Leadership Cross Functional Team Leadership Logistics Management Order Management Warehouse Operations Microsoft Excel Leadership Sap Products Data Analysis Technical Assistance Cloud Applications

Serena Cooper Education Details

  • California State University, Long Beach
    California State University, Long Beach
    Marine Biology

Frequently Asked Questions about Serena Cooper

What company does Serena Cooper work for?

Serena Cooper works for Blue Diamond Growers

What is Serena Cooper's role at the current company?

Serena Cooper's current role is Strategic Leader Prioritizing Our People – Navigating Teams Toward Growth Through Innovation.

What is Serena Cooper's email address?

Serena Cooper's email address is sc****@****ers.com

What schools did Serena Cooper attend?

Serena Cooper attended California State University, Long Beach.

What are some of Serena Cooper's interests?

Serena Cooper has interest in Crafting, Yoga, Hiking, Camping, Fishing.

What skills is Serena Cooper known for?

Serena Cooper has skills like International Logistics, Customer Service, Agriculture, Supply Chain, Process Improvement, Inventory Management, Trade Compliance, Microsoft Office, Contract Management, Problem Solving, Export Documentation, Business Process Improvement.

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