Serena Cooper Email & Phone Number

Sacramento, CA, US

• Drive the digital transformation of Supply Chain, optimizing existing solutions and introducing new technologies.
• Partner with Supply Chain leadership to develop, implement, and govern digital strategies to enhance efficiency and visibility.
• Identify and evaluate emerging technologies to introduce opportunities for enhancements.
• Lead cross-functional teams focused on improved partnership and innovation within Global Supply Technologies and Supply Chain Teams.

Sacramento, CA, US

• Blue Diamond Growers / Mar 2022 – Present
• Successfully led the customer fulfillment team delivering >$900M in revenue/per year
• Built team's capability through recruiting, developing, and retaining talent with exceptional "Great Place to Work" survey results
• Championed the transformation and optimization of the order-to-cash process, eliminating non-value-add redundancies and increasing efficiencies by over 15%
• Lay the framework for the first customer-facing dashboard/scorecard at Blue Diamond

Sacramento, CA, US

Sacramento, CA, US

• Led the charge of technical solutions and process standardization in the O2C process, including systems integration, project management, data gathering/scorecarding and automation
• Initiation and implementation of technical advancements to optimize the organizational O2C process and maintain best-in-class efficiencies.
• Provided mentorship, training, and coaching to continuously empower team members to improve technical capabilities and expertise
• Served as an escalation point for all technical-related O2C issues from issue receipt to long-term resolution

Sacramento, CA, US

- Serve as the primary contact for customers ensuring the most efficient, friendly and accurate information.- Excel in building interdepartmental relationships to better serve customer needs. - Accountable for contract management from the time of contract confirmation to container pickup at destination port. - Global exporting emphasis in the Middle East.

Vacaville, CA, US

- Complete management of customer orders, from order/contract receipt to container pickup at destination port- Global exporting emphasis in Asia, Australia, Europe, Canada, South and Central America- Exceeded annual shipment expectations - Responsible for the creation and maintenance of customer product specifications for ensuring compliance- Efficiently.

Vacaville, CA, US

- Accountable for daily transactions including receiving, stock transfers and inter-departmental movements.- Responsible for the completion of month end obligations, including external warehouse reconciliation- Serves as the liaison between the USDA inspectors and the RAC Marketing Order document requirements- Communicated both effectively and timely with.

Vacaville, CA, US

- Develop and maintain shipping / receiving and import / export schedules- Provide support to Supply Chain Director, including a variety of reports, projects & analysis- Prepared and verified all Bill of Ladings for outgoing shipments- Proactively negotiated in a cost conscience manner while obtaining freight quotations