- Develop and execute the company's strategic and operational plan in India.- Forge strategic partnerships with local educational institutions to overcome operational hurdles and maximize growth opportunities, paving the path for IBIC's proliferation.- Oversee the implementation of operational policies, procedures, and best practices across IBIC-India.- Ensure compliance with local regulations and cultural considerations in India.- Ensure a seamless and high-quality experience for mentors and mentees by continuously improving service delivery.- Identify and implement tools and technologies to improve operational efficiency and user experience.- Develop and manage the operational budget in alignment with the company's financial goals.

• HR Systems Management: Overseeing and optimizing HR technology platforms, including talent management, recruitment, onboarding, learning management, performance management, and HR analytics systems.• Process Optimization: Streamline HR processes, ensuring scalability, efficiency, and compliance with relevant regulations and best practices.• Data Analytics: Leveraging data-driven insights, identify trends and make data-based decisions to enhance HR strategies and operational effectiveness.• Talent Acquisition & Onboarding: Collaborate with businesses to optimize recruitment processes and deliver a positive onboarding experience for new hires, setting the foundation for a successful employment journey.• Learning & Development: Work with clients to design and implement effective training programs, fostering employee growth, and supporting organizational development.• Performance Management: Guide businesses in driving their performance management process, providing valuable feedback and fostering a culture of continuous improvement.• Compliance & Regulations: Ensuring HR practices align with legal requirements is a priority. Provide expert advice and maintain compliance.• Employee Relations: Guidance and support in addressing employee relations matters, fostering a positive and harmonious work environment.• Change Management: Lead change initiatives to drive organizational growth and transformation, ensuring that people-related aspects are well-integrated into the change process.• Vendor Management: Manage relationships with HR technology vendors, ensuring optimal utilization and value from software investments.

Core Responsibilities:• Integration, implementation, and optimization of People Systems across all functions of HR including HRIS, Performance Management, Employee Engagement, Workforce Planning and Applicant Tracking System• Building and delivering meaningful People Data and Analytics for executive decision making• Change management through a dedicated People Centre of Excellence.• Participating in M&A due diligence processes and branding exercises.• Collaborating with business leaders and stakeholders to drive People programs in IndiaSystems used: ADP WFN, Slack, GreytHR, Greenhouse, Visio, Asana, Zendesk, Sharepoint, Docusign,Key achievements: • Successfully established the Centre of Excellence for Global People Operations, Payroll and People Systems and growing the team strength from 0 to 14 members thus supporting the company’s hyper growth through intensive process transitions.• Built a robust repository of Reporting Analysis & Insights and designed the HR Dream Dashboard• Implemented Zendesk tool for HR case management.• Streamlined Payroll processes to ensure smooth inflow/outflow of inputs and improved payrolls to be released 100% on time with more than 98% accuracy.• Prioritized employee wellbeing, ensuring all team members secured Mental Health First Aid Practitioners Certification

• Overall responsibility of People Operations including benefits, compensation, HR Systems, analytics, onboarding/off-boarding, people processes, policy procedures, process documents, and people reporting to support the global organization.• Spearheaded the harmonization of policies and processes for India after Cornerstone OnDemand's acquisition of Saba Software.Key achievements: • Set-up the HR Shared Services Centre in India for Operational efficiency.• Collaborated in the Implementation project of Global HRMS • Stewarded process improvement of talent acquisition programs, policies, and systems, creating a world-class onboarding system• Championed automation projects in several areas of HR operations, including stand-alone systems for local operations as well as integration with global systems Systems used: Oracle HRMS, ADP, Saba Cloud (Learning, Performance Management, Recruiting, Analytics, Compensation), CSOD Galaxy, Ascent Payroll & LMS, Sharepoint, Service Now, FreshService, Zendesk, Docusign, Enboarder, TalentLink Recruitment Software

• Collaborating with business leaders and championing employee engagement programs to drive culture development and organization change. • Provide strategic HR support to Business Leaders in Asia Pacific Region• Managing the annual Performance Management and Compensation & Benefits program• Ensuring India Payroll is processed on time with 100% accuracy.• Ensuring seamless HR Operations across APAC and North America through the Shared Services Centre.• Capitalizing on HRMS for analysis of HR Metrics to evaluate and design strategies. • Policy formulations and Compliance. • Collaborating with Product Managers to evaluate and provide key inputs into the company’s flagship products.• Ensuring Culture and Systems integration during Company’s M&A projects.• Building recruitment and manpower planning strategies - collaborating with business leaders and key stakeholders to analyze business goals; classifying talent demands and developing hiring fulfillment plansKey achievements: • Championed the PEO setup for resources in China and Malaysia • Liaisoned with external vendors for cost effective employee benefits with win-win solutions. • Introduced cost-effective Insurance program in APAC region• Designed and implemented the Safety & Respect @ workplace policy.• Designed and executed Perf. Mgmt and Goal Setting workshops.• Revamped the Rewards & Recognition framework to include wider options and enhance motivation levels. • Developed the Transfer & Career Development framework with the objective of setting career paths and retention of key positions. • Streamlined the On-boarding Program and designed the On-boarding Kit for enhanced affiliation to the Company brand.• Implemented internal process improvement and formulated policy in the areas of joining, induction, overseas deputation, 24/7 working, transfers and exits.• CSR Champion - planning and executing CSR activities and motivating employee participation in such activities

• Drive HR Operations and strategic initiatives for India centers.o Hiring & Onboarding o Talent Development o Performance Management o Compensation & Benefits o Employee Engagement o Rewards & Recognition o Attrition Management

• Managing the day-to-day operations of the Human Resources office. • Designing and administration of HR policies and programs for quality hiring, onboarding and offboarding.• Maintaining and keeping the HRMS up-to-date• Partnering with cross functional teams for seamless facilities management• Employee relations • Performance management and Career Development• Rewards & Recognition• Employee development programs• HR Analytics and Audit Compliance• Training & Development (all activities from assessing training need identification to measuring training effectiveness) • Organizational Development Initiatives like climate surveys, client surveys, Peer Reviews and Leadership Reviews • Employee Compensation & Benefits administration • Leave Management • Implementation of SEI People Capability Maturity Model (P-CMM)Key achievements: • BU HR for a group of 250 employees carrying out end-to-end HR services.• Introduced an integrated approach to HR operations management for the BU that complimented the business processes. Some of these initiatives were: o Introduction of role-responsibility matrix resulting in operational excellence o Recruiters Orientation to understand HR programs o Participation in client project kick-offs to understand HR intervention needs. • Enhanced Employee Development through programs like: o Buddy Program o Training Effectiveness Score as per the Kirk Patrick model o Career development and competency framework• Designed and developed the competency framework for the Support and Sales and Marketing organizations • Designed & Implemented revised Performance Management systems such as Peer Evaluation, Directors and Senior management evaluation, Project Team Appraisal • Conducted extensive sessions for post-appraisal normalization process for BU • Initiated and led the CSR programs for the Company • Part of the core team that led the People Capability Maturity Model (P-CMM) quality initiative in the organization