Serena Eggert Email & Phone Number

Australia

Gold Coast

• DPE Lifts & Electrical specialise in construction, repairs and maintenance of Lifts and Escalators throughout Southern QLD. Key responsibilities:
• Coordination of all administrative components of the business including: accounts payable, receivable and management of overdue accounts.
• Delivery of a high level of customer focus and satisfaction through all forms of communication.
• Recording and entering company expenses.
• Preparation of GST, PAYG and superannuation lodgement and payments.
• Providing documentation to comply with external stakeholder’s contractor’s policy.

Gold Coast, Queensland, Australia

• Key responsibilities:
• Creating Service Agreements for Clinicians who are preparing to provide therapy to clients on an NDIS plan.
• Processing weeky billing and ensuring budgets are being met
• Overseeing the therapy team which includes Occupational Therapists, Speech Therapists, and managing the Therapy Assistants.
• Developing and managing Clinician’s KPI’s
• Assisting clinicians with complex cases and communicating with the Clinical Director.

Gold Coast

• Key responsibilities:
• Creating Service Agreements for Clinicians who are preparing to provide therapy to clients on an NDIS plan.
• Order, follow up and deliver consumbales and assistive technology equipment for clients.
• Participate in therapy sessions with clients under the guidance of an Occupational Therapist or Speech Therapist.
• Source or create resources required for therapy sessions.
• Providing clerical and administration support to the Occupational Therapist and Speech Therapist.

Gold Coast

• Placement overview:
• Provision of quality person-centred customer service to a diverse range of patients by ensuring clear, empathetic and collaborative communication.
• Implemented and evaluated treatment care plans with clinicians and patients.
• Documented patient records and delivered comprehensive handovers with the clinicians and health teams.
• Provision of quality care to patients by assisting in the delivery of a therapy program that was in-line with their treatment plan and goals.
• Successfully deliver, oversee and provide motivation and feedback to a patient during their therapy sessions.

Surfers Paradise, Queensland, Australia

• Key responsibilities:
• Developed and implemented policy and procedure documents for newly formed Group Sales department.
• Assisted with testing and integrating new company specific group quoting system into the workplace.
• Produced training manual for new sales quoting system.
• Provided training of company specific computer programs to new team members.
• Analysed statistics, documented into a weekly report and presented during team meetings.

• Key responsibilities:
• Coordinated the revenue and budget management for two hotels.
• Daily analysis of future hotel occupancies, booking space, special event revenue holdings and promotional sale results.
• Daily adjustment of rates and travel agent room allotments based on booking analysis and revenue holdings.
• Forecasted monthly projected room revenue.
• Analysed market segmentation and developed marketing strategies with Sales department to achieve budgets.

Gold Coast

• Key responsibilities:
• Converted sales enquiries into reservations.
• Managed and supervised up to three employees within the reservations department.
• Supervised front office reception team when required.
• Provided exceptional and high standard of customer service through phone and email channels.
• Ensured all reservations team members had completed required work competencies and training.

Customer ServiceAssisting with reservation enquiresMaking and confirming reservationsResponding to guest enquiry emailsSupervisory RolesOversee Front Office Staff

Customer ServiceManage Hotel guestsAnswer general hotel guest inquiresManage after hours Hotel reservationsManage Hotel guest accountsProcess payments and post out invoicesForward appropriate paperwork to Accounts DepartmentFollow up outstanding accountsExecutive Floor ReceptionAttend to Executive floor guests and provide a higher and more personal level.

Graduate Certificate Of Health Services Management, Health/Health Care Administration/Management

Certificate Iv Allied Health Assistant, Health/Health Care Administration/Management

Bachelor Of Business Administration (B.B.A.), Commercial Computing