Serena Hettiger Email & Phone Number

Responsible for the safety and security of students and staff. I have to maintain diligence and be able to work on my feet for long periods of time, maintain composure in stressful situations, think swiftly and act rationally, be diligent and detailed in report writing and in interviews and conferences, and be able to read my environment for out of the ordinary occurrences. Learned to use PowerSchool for Administrative use. In charge of On Campus Detention, frequent logging, reporting, and handling supervision of students in a controlled environment.

Palmdale, California, United States

Front desk role as one of the first associates to greet customers. Performed clerical tasks, upkeeping accounts and filing account balances, payables, and monetary adjustments. Assisted in finding an associate fit to help customers' needs and what financing options were suited for them. Managing high volumes of calls, while maintaining in person hospitality to customers. Maintaining records, sorting files numerically by date, and routing services/shipments based on consumer needs. Learned how to use systems such as POS9, PROFIT, Excel, Order management, financing portals, D365 and Elavon portals. Handled financial information and account numbers as well as helping to increase credit lines and contacting multiple departments to find solutions to problems and resolve issues for customers. Developed better multitasking skills and being able to maintain composure in stressful, demanding work environments

Trusted to handle money and responsible for handling merchandise and registers. Developed communication skills to ensure customers are satisfied with service and what merchandise they are receiving, returning, and in all creating a welcoming and well handled atmosphere Handled shipment, processing and restocking merchandise. Lifted and transported boxes to and from offsite storage and maintained keeping the shelves and walls stocked with merchandise while helping customers in the process between transportation and placement. Understanding of commercial awareness, knowing the work pace and knowing how to keep up with the flow of customers and picking up slack when down on staff members. Working under pressure when there is a time crunch or when there is a large quantity of customers coming into the store, while still maintaining composure and keeping a good work flow.