Serena Hsu Email & Phone Number

Taiwan

• Planning, forecast and lead cross-functional team to achieve the monthly, quarterly, yearly objectives.• Developing, implementing and automating processes to collect and manage operational data.• Collecting and analyzing data and presenting analysis to make strategic decisions.

• Build the initial KPI system of customer service team and stabilize the performance.• Coordinate with different departments to achieve optimal work production across the board.• Forecast demand and schedule expenditures.

• Leading the product development methodology transition to Agile Scrum.• Doing UX research and writing PRD for website optimization.• Tracking prioritization of issues and risks during development phases.• Defining product via data analysis and marketing trend/competitor analysis.

台灣 台北市

• Calculate forecasts for product demand trends and ensure product availability.• Analyze sales data and market insights to enhance sales performance.• Managed and maintain long-term relationships with suppliers.• Collaborate with marketing team, plan and execute projects and online curations.

台北市

• Arrange quarterly advisory committees, including participation in entrepreneurial interviews, reviewing 5+ investment appraisals.• Build, design and maintain SERT's official website.• Assist in the project for online marketing planning.• Arranged meeting schedule for chairman of SERT and was responsible for the reception of VIPs or entrepreneurs.• More information of SERT:"Social Welfare and Social Enterprise Public Trust and Revolving Fund was founded by 宋文琪, the former director of 101, and convened 陳冲, 于紀隆 as supervisors and 陳一強, 周行一, 馮燕, 莊淑芬 and 黃翠慧 as consultants and long-term concern for the development of social enterprises in different fields, and provide necessary assistance through investment and networking activities."

台北

• Execute the project "Talent City" fundraising program for street vendors. Assist in the marketing of newsletters, social media, live broadcasts. One month's implementation of the fundraising fund raise over $1000,000 and attracted over 700 sponsors.• Execute the project "Bright World", assisted visually impaired people in operating space, handle more than 10 events, helped the shop to market and develop new products. Revenue grow 40% in two months.• Lead and recruit 7+ volunteers to organize an art exhibitions in a month, attracted 500+ participants in 2 weeks.• More information about agoood:“Agoood is a social enterprise which connects consumers and corporations with good, to help the disadvantages and to make good value counts. Through consistent practice, we create better socially responsible collaboration and system, to accumulate good from little to large amount. Let talents be well elaborated and performed.”

台北市

• Promote campus entrepreneurial; assist the association of new start-ups. • Serve as the marketing group leader of Entrepreneurship training plan; the promotion lasted two months, attracted 17 groups of student entrepreneurial teams to sign in.• Discuss and sign MOU with incubation center and building long term cooperation.• Reorganize and manage general affairs ; responsible for external relationships.• Communicate with clients from directors, supervisors to deputy executive secretaries, interns, and executive teams.• More information about AppUniverz:"AppUniverz is a non-profit organization aimed to support the entrepreneurship of young students in Taiwan using technology and mentorship guidance combined with university courses. The incumbent chairman serves as Head of Mobile Solutions (APAC) at Google, as well as entrepreneurs including Backer Founder, Pixnet, co-founder of VMFive and other directors."

台北市

▧ Planned and promoted “Excel Online Courses Fundraising”@YOTTA, and almost 900 customers bought the classes in one month.▧ Planned and promoted the activities “Read for You” 10+ ; averagely more than 30 people attend each activity.▧ Interviewed founders of social enterprises and edited two articles, such as President Tung of Manfeierh Company, and Chien, Chia-Chi of love2fruit, etc.▧ Planned and implemented the project “A Book as a Gift”; gathered 10+ volunteers to pick and sent the books to children in social welfare institutions and read for them.▧ More information:"To promote reading and future education through social innovation is its mission. Committed to promoting inter-disciplinary high-value network integration of knowledge, making knowledge dissemination more interesting and practical, making knowledge more motivating for more people to change themselves."