Serena Perera, Pmp, Pmi-Acp Email & Phone Number

Florida, United States

Tampa, Florida, United States

● Energized and led a cross-functional holiday team, successfully delivering food and toys to over 32,000 families during the Thanksgiving and Christmas holidays.● Executed a research and design project for a residence hall furniture refresh, accelerating housing for struggling families by 25%, enabling them to rebuild their future faster.● Manage all aspects of the project lifecycle, including requirements gathering, vendor/SOW management, financial tracking and reporting, project resource management, leadership reporting, and maintenance of project plans & schedules.● Proactively seek efficiencies to enhance the organization's Project Management Office (PMO), aiming to better serve stakeholders and optimize project outcomes.● Skillfully navigate ambiguous goals, transforming them into well-defined, properly scoped projects to ensure clarity and successful execution.

United States

● Spearheaded the implementation of an inventory management technology platform, resulting in a cost-saving of $1.5 million. The digitization allowed for advanced purchasing planning, redirecting savings to support additional families in need.● Revamped the organization's maintenance ticketing system in collaboration with facilities leadership. Successfully documented requirements, creating a centralized record that saved hundreds of hours and improved customer satisfaction.● Execute projects across all organizational areas using industry-standard tools.● Actively contribute as a member of the communications committee, driving innovative strategies for effective communication and collaboration throughout the organization. This initiative minimizes silos and fosters a culture of transparency.

Tampa/St. Petersburg, Florida Area

● Controlled a project introducing a more flexible workflow for obtaining verification information, leading to a streamlined grant management process with a 15% efficiency improvement.● Responded to customer feedback by building a more relevant and effective training plan, resulting in a 35% increase in attendance and increased revenue.● Spearheaded initiatives to obtain a Commission for Independent Education License, leading to becoming approved training vendors with CareerSource for Hillsborough and Polk counties, resulting in a 20% revenue increase.● Executed cross-functional projects for recruiting, technology, sales, and marketing departments.● Orchestrated and managed compliance requirements for business in 12 states, managing veteran training grants.● Managed grant lifecycles, reporting success metrics to the CEO in a simplified and concise manner for informed decision-making.● Managed all administrative functions, including payroll, HR, on-boarding, training schedules, and resource allocation. Fostered client and contractor relationships, ensuring accurate and timely communication.

Tampa/St. Petersburg, Florida Area

● Successfully customized and implemented training programs, maintaining a 95%+ positive customer feedback rating.● Facilitated all employee reviews, maintaining clear organizational expectations, and ensuring needs were met with high employee retention.● Aligned compliance oversight, clarified protocol and procedural goals, and maintained training partner requirements. Fostered contractor relations to ensure compliance with regulatory requirements.● Administered and maintained schedules to boost monthly sales, optimizing quality assurance policies for a 98% positive evaluation rate.