Serena Riley, Ccxp Email & Phone Number

Adrian, MI, US

Indianapolis, IN, US

Detroit Metropolitan Area, MI, US

EmpowerX is an EMPOWERing sisterhood where women learn to build the best versions of themselves to flourish in their careers and personal lives. We're creating a vibrant community that fuels passion, innovation, and success. With tailored courses, mentorships, empowerment events, endless support, and a unique spark of flair, we're transforming dreams into.

London, GB

Absolutely thrilled to be a founding member of the world’s first membership community for Women in Customer Experience (WiCX). This amazing community of womxn is full of opportunities for personal and professional growth, networking, collaborating, and challenging the future and strategies of business, all while supporting and lifting one another.We are:✨.

At Joy & Moxie, we're on a mission to empower women to shine as their authentic selves, tapping into their strengths and celebrating their victories through the lens of customer experience practices and design thinking.🦚 We're the beacon of living well and whole.🦚 We fuel your heart's desires with unwavering encouragement.🦚 We're your partners in crafting.

Ann Arbor, MI, US

As the VP of Brand Operations & Insights, I am driving customer engagement and revenue by providing enterprise-wide strategic and tactical leadership over customer insights, community, and learning initiatives, events, systems, tools, and process improvement management. I am infusing insights and analytics into business decision-making, solutions strategy.

Ann Arbor, MI, US

Ensured customers are receiving maximum value from working with SkySpecs by leading customersuccess activities, processes, and outcomes while optimizing the handoff/connection between connecteddepartments. Owned client health and happiness, partnering with the Sales and Solutions teams to build strategies that ensure positive outcomes and long-term client.

New York, NY, US

I’ve joined Chief, a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them.

New York, NY, US

Pavilion is a private membership organization for commercial growth operators. The organization is designed to support the professional development of customer success, revenue, and marketing leaders at high-growth companies, facilitating the sharing of best practices, and serving as a trusted private community.

Foster City, California, US

Coupa acquired LLamasoft in Nov, 2020

Foster City, California, US

As the Director of LLamasoft's Customer Experience (CX) team, I was the catalyst for intentional, positive, experiential change. I crafted a strategy that clearly translates the corporate strategy into an aligned and well-defined customer experience strategy and communicate this strategy across the global organization. I served as an active partner across.

Foster City, California, US

* Pioneered the creation of the CX Team, identifying the need for enhanced customer understanding and advocating for its establishment, leading to increased retention and satisfaction.* Designed and implemented multiple customer-focused programs, including Customer Advocacy, Community Success, Customer Journey Mapping, Employee Learning Experiences.

Foster City, California, US

* Implemented robust processes and workflows to effectively track and manage customer revenue data, leading to improved renewals, expansions, upsells, and revenue retention.* Streamlined data capture and entry efforts, ensuring accurate recording of new customer revenue information, and provided training to staff for long-term maintenance.* Developed.

Foster City, California, US

* Led the growth of the Customer Operations team, expanding it from one member to a team of four, ensuring efficient operations and scalability.* Spearheaded Salesforce structure and data improvement initiatives, ensuring data integrity and accuracy to support informed decision-making.* Focused on process optimization and efficiency enhancements, fostering.

* Key coordinator in client implementations; including planning, testing, and executing go-lives. * Work with internal departments as well as clients to coordinate efforts for programming projects. * Maintain and complete daily checklist of IT functions. * Maintain and update web related documentation, new and current functionality, and training. * Assist.

* Collaborate with the Executive Management Team, Directors, Managers, and Supervisors on a variety of projects. * Member of the internal compliance committee that evaluates company policies, procedures, and compliance regulations and standards. * Manage a skilled team of three programmers and occasional consultant resources. * Established, planned, and.

* Oversee all aspects of project implementation process. * Work with various departments and management levels to obtain project information. * Identify and analyze systems requirements and define project scope, programming requirements, and deliverables. * Compile project status reports for upper management and manage project meetings. * Coordinate.

* Designed dynamic web applications for the IBM iSeries system. These include: - Developed an internal intranet website. This is a centralized area for all job related information. - Created two online customer portals for two main product lines. Customers can view account information, including: account balances, payment and transaction history and.

Grand Rapids, Michigan, US

* Daily duties include monitoring, maintaining, and troubleshooting the Intranet and Internet sites. * Able to analyze complicated situations, and develop solutions. * Consistent use of discretion, accuracy, and clarity. * In regular contact with departments and Credit Union members, as well as occasional contact with vendors. * Excellent organizational.

Grand Rapids, Michigan, US

* Utilized such design programs as Adobe Illustrator and Photoshop. Also created strong presentations using Microsoft’s PowerPoint. * Assisted with developing and implementing the overall marketing plan and budget designed to support strategic objectives. * Provided timely and informative product information to current and potential members. * Managed the.

Grand Rapids, Michigan, US

* Experienced in Programming Language 1 (PL1), Visual Basic, Visual Basic.NET software languages * Single-handedly developed and instructed a class on the software ApplicationXtender.

Grand Rapids, Michigan, US

* Performed operational tasks directly related to the Credit Union’s PC’s and Account Processing system including installing and updating software and maintaining supplies and functionality. * Assisted with Help Desk duties which involved answering phone calls or responding to emails by communicating with users to identify and resolve occurring issues or.

Computer Information Systems

Associates Of Science, Software Applications And Programming