Serena Thomas Email & Phone Number

San Antonio, Texas, United States

• Maintained SharePoint filing system for the Operations Division.
• Retrieved information as requested from records, email, minutes, and other related documents; prepared written summaries of data as needed.
• Received telephone calls, answering routine or non-technical inquires personally based on knowledge or information available and referring other matters to appropriate staff members.
• Responded to and resolved administrative inquiries and questions.
• Coordinated with employees and supports staff to schedule performance reviews.
• Conducted weekly meetings with administrative staff to promote efficiency.

Menphis, TN

• Coordinated and monitored the on-boarding, training, development, goal setting and accountability of the mortgage staff.
• Organized and filed compliance paperwork for state regulations.
• Assisted in managing day-to-day office functions including responding to emails on behalf of the mortgage broker.
• Worked with approved lenders to enforce underwriting guidelines.
• Coordinated with employees and supported staff to schedule performance reviews.
• Conducted weekly meetings with administrative staff to promote efficiency.

Fort Sam Houston, Texas

• Managed the Director and Deputy Director, and ATD Staff calendars in a strategic manner looking ahead to maximize usage of time and anticipating potential schedule conflicts and taking initiation to resolve them in a.
• Coordinated all travel requirements for assigned staff to include travel arrangements such as airfare, rental car, and hotel accommodations, prepared travel orders, and filing accurate travel vouchers through the.
• Served as the Digital Training Management System (DTMS) Manager by monitoring assigned staffs' compliance with mandatory training requirements, coordinated, and documented staffs' participation in DTMS.
• Attended meetings with and without the Director to take meeting minutes along with presenting the Director’s updates on her behalf when the Deputy Director could not attend.
• Managed and reserved the command conference room by calendaring, booking, and monitoring all conference room requests; ensured the conference room as set-up correctly, and all video teleconference equipment was.
• Tracked all office suspense's and taskers, sent reminders, and ensured items were closed out with the appropriate assigned Action Officer

San Antonio, Texas

• Provided immediate administrative support to Program Manager and his management staff.
• Assisted with the preparation of monthly operational reporting requirements to the U.SAir Force.
• Scheduled appointments, meetings, teleconferences, and made travel arrangements for the program manager and program management staff.
• Created meeting minutes and action items for formal and informal reviews with the government and LSI senior management.
• Prepared routine and non-routine correspondence, reports, and materials for publications and presentations for executive level management.
• Tracked, compiled, and reported individual and unit deployment statistics.

Fort Sill, Oklahoma

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• Served as the Lawton / Fort Sill, employee benefits coordinator by ensuring all administrative functions such as payroll, insurance entitlements, time keeping, and identification badge photographs were processed for.
• Briefed newly hired employees on company rules and policies.
• Prepared and submitted all requests for personnel actions and maintained a suspense log using Microsoft Excel.
• Received and directed incoming telephone calls and visitors to appropriate management staff.
• Proven ability to judge the relative importance of issues and acted independently to address them.