Serena Sirb Email & Phone Number

Madrid, Community Of Madrid, Spain

As a passionate and committed student at Universidad de Alcalá, I am currently pursuing a degree in English Studies, with a focus on Philology, English, French, Literature, and Translation. My academic journey is centered around gaining a comprehensive understanding of languages, literature, and the art of translation.

Azuqueca De Henares, Castile-La Mancha, Spain

• Ensured efficient and accurate handling of pharmaceutical products throughout the supply chain.
• Demonstrated strong problem-solving skills to address challenges in the supply chain process.
• Collaborated effectively with team members to achieve shared goals.
• Managed my time effectively to meet deadlines and maintain workflow efficiency.
• Adhered to established procedures and regulations to ensure compliance and safety.

Naples, Campania, Italy

• Conducted research on current benchmark trends and audience preferences.
• Developed and executed a comprehensive social media strategy aligned with business objectives.
• Created, edited, and published engaging content daily, including text, photos, videos, and news.
• Monitored traffic metrics for social media platforms.
• Collaborated with marketing, sales, and customer service teams to ensure brand consistency.
• Engaged with followers, respond to inquiries promptly, and monitor customer reviews.

Naples, Campania, Italy

• Managed all client inquiries, promptly responding to messages and ensuring clear communication to maintain a professional and welcoming experience.
• Established and coordinated appointments, ensuring the schedule was optimized for efficiency and client satisfaction.
• Kept meticulous track of all appointments using digital tools to manage calendars and reminders, ensuring no detail was overlooked.
• Contacted proactively wedding planners, location managers, photographers, and modelling agencies to schedule photoshoots, building strong professional relationships to facilitate smooth collaboration.
• Traveled on-site with my boss to various locations, overseeing logistics and ensuring we had all necessary materials and resources to successfully achieve our project goals.
• Played a key role in project management, from initial planning to final execution, ensuring that each project was completed to the highest standard and aligned with our creative vision.

Naples, Campania, Italy

• Managed large volumes of incoming phone calls and provided accurate information to customers.
• Generated sales leads and met personal/customer service team sales targets and call handling quotas.
• Identified and assessed customers' needs, built sustainable relationships, and ensured customer satisfactionthrough open and interactive communication.
• Handled customer complaints, provided appropriate solutions and alternatives within time limits, andfollowed up to ensure resolution.
• Maintained records of customer interactions, processed customer accounts, and filed documents inaccordance with communication procedures, guidelines, and policies.
• Went the extra mile to engage customers and established trust with customer accounts.