As a passionate and committed student at Universidad de Alcalá, I am currently pursuing a degree in English Studies, with a focus on Philology, English, French, Literature, and Translation. My academic journey is centered around gaining a comprehensive understanding of languages, literature, and the art of translation.

• Ensured efficient and accurate handling of pharmaceutical products throughout the supply chain.• Demonstrated strong problem-solving skills to address challenges in the supply chain process.• Collaborated effectively with team members to achieve shared goals.• Managed my time effectively to meet deadlines and maintain workflow efficiency.• Adhered to established procedures and regulations to ensure compliance and safety.

• Conducted research on current benchmark trends and audience preferences.• Developed and executed a comprehensive social media strategy aligned with business objectives.• Created, edited, and published engaging content daily, including text, photos, videos, and news.• Monitored traffic metrics for social media platforms.• Collaborated with marketing, sales, and customer service teams to ensure brand consistency.• Engaged with followers, respond to inquiries promptly, and monitor customer reviews.• Supervised the design of social media account visuals, such as Facebook cover, profile pictures, and bloglayout.• Proposed and implemented new features to enhance brand awareness, such as promotions andcompetitions.• Stayed updated on emerging technologies, social media trends, and design tools and applications.

• Managed all client inquiries, promptly responding to messages and ensuring clear communication to maintain a professional and welcoming experience.• Established and coordinated appointments, ensuring the schedule was optimized for efficiency and client satisfaction.• Kept meticulous track of all appointments using digital tools to manage calendars and reminders, ensuring no detail was overlooked.• Contacted proactively wedding planners, location managers, photographers, and modelling agencies to schedule photoshoots, building strong professional relationships to facilitate smooth collaboration.• Traveled on-site with my boss to various locations, overseeing logistics and ensuring we had all necessary materials and resources to successfully achieve our project goals.• Played a key role in project management, from initial planning to final execution, ensuring that each project was completed to the highest standard and aligned with our creative vision.

• Managed large volumes of incoming phone calls and provided accurate information to customers.• Generated sales leads and met personal/customer service team sales targets and call handling quotas.• Identified and assessed customers' needs, built sustainable relationships, and ensured customer satisfactionthrough open and interactive communication.• Handled customer complaints, provided appropriate solutions and alternatives within time limits, andfollowed up to ensure resolution.• Maintained records of customer interactions, processed customer accounts, and filed documents inaccordance with communication procedures, guidelines, and policies.• Went the extra mile to engage customers and established trust with customer accounts.